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Reviews of Civic Hotel 3 stars

87-93 Lampton Rd, Hounslow, Hounslow, TW3 4DP, United Kingdom

#3 of 11 hotels in Hounslow

Guests' Choice

Review score

Based on 1240 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.1

  • Facilities

    7.3

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 22 April 2024

    8.0
    Great basic but clean and comfortable. Friendly staff. Good breakfast.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location with a bus stop outside on a good road. Good car park.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Classic Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    No emergency service like doctor or ambulance. Not enough towels to change

    Location

    Stayed in March 2024

  • Reviewed: 18 April 2024

    6.0
    Lovely value for money
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    We only stayed for one night and it was perfect but may be a little small for a couple to stay for a longer period of time but overall no concerns.

    The staff member that greeted us for check in and check out was very friendly and helpful. The room was clean with good facilities (kettle, shower gel, etc). Overall cheap and cheerful!

    Stayed in April 2024

  • Reviewed: 15 April 2024

    6.0
    A pleasant stay, good value for money. Parking was not a problem
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    the room was a little on the small side.

    Friendly staff, car parking and close to Hounslow central station.

    Stayed in March 2024

  • Reviewed: 14 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Classic Quadruple Room
    • Stayed 6 nights

    My rented vehicle was damaged whilst seated in the hotel car park. The car was parked in direct line of sight of the reception. But no staff member made any indication to advise what and how it happened.

    Room was cleaned daily and for the price there were no thrills. Space for a family of 4 in one room, with ability to move around. No breakfast but felt okay for the priced we paid. Location was key for trips into London.

    Stayed in January 2024

  • Reviewed: 9 April 2024

    7.0
    Nice place with parking, close to hounslow central station
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are a little small

    Stayed in March 2024

  • Reviewed: 5 April 2024

    7.0
    Convenient place to stay for Heathrow Airport
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Electronic lock on the door seemed to malfunction in the morning on day of checkout & seemed to be permamanently unlocked. No staff available to notify of this before leaving No staff on reception at time of checkout, which was 8am. No response by staff on morning of checkout to reception bell or telephone.

    Good location, within walking distance of Hounslow Central Underground station Close to Heathrow Airport Reception allows late checkin Staff responded within hours to queries I had re checkin time via Booking.com messaging Bed was comfortable

    Stayed in April 2024

  • Reviewed: 27 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very close to bus and train

    Stayed in March 2024

  • Reviewed: 26 March 2024

    8.0
    Comfortable hotel for a short stay
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Location convenient for Underground station. An easy walk into the centre of Hounslow. My room was in the newer part of the hotel. Comfortable for a short stay. There is some traffic noise but didn’t cause me any real problem.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    7.0
    Good value for money.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The room I had is next to the reception, which means you can hear guests coming and going.

    Bed and pillows were comfortable.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    Generally good, but our non-smoking room smelled a bit of smoke
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    Even though it was a non-smoking room, it still smelled of smoke. There were numerous cigarette butts outside our window which makes me think people were smoking out of the window. (Room was actually clean, but marked down room cleanliness as it smelled of stale smoke).

    Room was as described, clean and had everything we needed. Staff were friendly and helpful. Check in process was smooth and easy.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    7.0
    Can consider for a short stay.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    The quiet room assigned at the back of the hotel was small. Difficult to walk around with luggage on the floor. The writing desk was too close to the bed, making desk work a little uncomfortable.

    Location was fairly good, being walking distance to Hounslow Central Tube station. Direct bus services available to Hounslow town centre, as it is located a little further away. Room had coffee/tea making facilities. WiFi was good.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Perfectly Aadequate
    • People with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Perfect for what we needed . Great location. Clean and comfortable. Free parking was a bonus

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    great base to travel from for a night in london and a visit to watch six nations at Twickenham Stadium. served us well.
    • Leisure trip
    • Group
    • Triple Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    thin walls could hear other guests.

    the parking on site was great. the he shower & bathroom was great. high pressure from the shower and hot water. staff were great at check in / out and the cleaner offered us fresh towels and toilet paper for our second nights stay. all in all a great stay and base for a visit to watch the rugby at Twickenham stadium.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    Great stay, breakfast was adequate and staff polite.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking was a bit of a squeeze and we had to bother other residents to let us out as they’d trapped us in. Be aware that the area has a low omissions charge and it cost us £25 to drive to hotel and back out!

    Functional, nice shower with tea and coffee facilities. Bed was comfortable and bedding and room clean. About 30 min walk from Twickenham. Not luxury but has everything you need. Room 104 at the rear of the property is nice and quiet.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    8.0
    Very good
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Quick check in and clean

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    adequate
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    clean room

    Stayed in March 2024

  • Reviewed: 6 March 2024

    7.0
    Did the job for a night after coming in from the airport
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We booked because it said it included breakfast, but then we woke up and asked and the staff advised they aren’t doing it at the moment. We mentioned that we paid extra for it, but the staff member was not helpful.

    Beds were very comfortable and close to subway station.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    7.0
    Room for Midgets!
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    You need to be thin & midget to be in the room. Size 12 up stay away. I felt suffocated due to the size of room. I suppose it reflects the price. Lack of shelve/space in the bathroom. I put my toothbrush & toothpaste etc on top of the WC cistern. & where will i put the towel when i shower??? I hang on the shower panel & get wet!!! Simple hooks behind the door will do the trick but guess what no one thought about it!!!!!

    Hotel is pleasant but at the time we were there renovation work was going on a lot of noise & hallway was full of materials & tools. Our room was small & the bathroom was even smaller. I guess you get the price you paid for which is quite reasonable. Only good for very short stay as the size of the room is a lot to be desired. The excellent point is walking distance to the tube & late night shops. Front desk was polite. Love Ramona the only star in the hotel. She's awesome & friendly. The hotel is lucky to have her.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    8.0
    Clean room nice tea and coffee in the room very helpful lady on reception sano
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean and fair price

    Stayed in February 2024

  • Reviewed: 23 February 2024

    7.0
    Just not happy with the towels cleaning and the bathroom not convenient. Not bin, no rack.
    • Leisure trip
    • Family with young children
    • Classic Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    The towels is look disgusting have few side with yellow marks in it. Not just one towel but few towels. Look not clean. Bathroom have no space for me to set my morning essentials stuff. Not convenient.

    Location is good close to the tube station and free parking.

    Stayed in February 2024

  • Reviewed: 16 February 2024

    8.0
    ok for one night
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy early hours ..staff not very friendly ...handed my key card in spoke to receptionist she didnt even bother to look away from the computer and mumbled ...great for plane spotters

    comfy bed, good shower ,clean fresh room

    Stayed in February 2024

  • Reviewed: 15 February 2024

    8.0
    Good value , clean and comfortable.
    • Leisure trip
    • Couple
    • Triple Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Na

    Clean and friendly

    Stayed in February 2024

  • Reviewed: 15 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The single bed by the window of our room was very very saggy :(

    Stayed in February 2024

Showing 1 – 25

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