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  5. Reviews of Prime Inn

Reviews of Prime Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

92 Sussex Gardens, Westminster Borough, London, W2 1UH, United Kingdom

#268 of 796 B&Bs and inns in London

Guests' Choice

Review Score

Based on 565 hotel reviews

7.7

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    9.0

  • Facilities

    7.5

  • Staff

    9.1

  • Value for money

    7.7

  • Free WiFi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 21, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast choice was limited

    Comfortable and clean, friendly staff,good location

    Stayed in March 2024

  • Reviewed: March 17, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, comfortable bed, great location. Friendly and helpful.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room too small

    Cleanliness and breakfast

    Stayed in March 2024

  • Reviewed: March 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Ali was very kind and super professional

    Stayed in February 2024

  • Reviewed: February 28, 2024

    7.0
    Nice, Central location, great breakfast!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    No bath mat or wash cloths. No decaf available. No lift and upon leaving we struggled getting luggage down the stairs (we are 65 and 75), though the owner helped at check in. No chair or desk, though upon request we got 2 chairs. Lots of debri from nearby properties.

    Location is good. One direction you are immersed in an ethic area, another direction the Hop on/Off bus stop, fish and spaghetti abound. Mini markets, small park, bed good . Hot pot, fridge, very nice. Wool curtains, really kept the heat in. Daily towels and bed making, though we would have been ok just dumping trash. Balcony great to have. Breakfast had plenty of fresh hot food, juice, pastries.

    Stayed in February 2024

  • Reviewed: February 26, 2024

    8.0
    Would stay again as good price and clean
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    View was a roof top covered in rubbish

    Room was modern and clean love the entrance warm welcoming

    Stayed in February 2024

  • Reviewed: February 24, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower was very small Breakfast wasn’t the best

    Close to Paddington station So many places close by

    Stayed in February 2024

  • Reviewed: February 18, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was okay size, but not enough bed space for 2+3 family Its ideal for 4 members. Very clean & tidy Breakfast room was very congested not enough room for guests to sit

    Friendly staff , room was clean Good house keeping Good warm breskfast

    Stayed in February 2024

  • Reviewed: February 16, 2024

    8.0
    Great location and staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The shower door wouldn’t shut properly. The dining room was very small.

    The property was in a great location for tube and trains to the west end. Staff were really polite and helpful especially Ali.

    Stayed in February 2024

  • Reviewed: February 13, 2024

    9.0
    It was a pleasant stay . Staffs were very good and supportive. Mr. Ali at the reception was super nice and active. He ma
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not very spacious

    Nice and clean. Location is good and staffs are super nice. Mr. Ali at the reception has solutions for all my problems upfront. He helped and guided me to explore best restaurants and places nearby.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    8.0
    It was an ideal base to travel round London.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was small.

    The location was very central with easy access to public transport

    Stayed in February 2024

  • Reviewed: February 12, 2024

    7.0
    Good location, clean and nice stuff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    A bit small rooms but was ok for two people.

    I like the location very much, the stuff was very friendly specially the guy named Ali.

    Stayed in February 2024

  • Reviewed: February 6, 2024

    9.0
    Top notch
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing really

    The hotel was very clean and the staff were excellent with us. So kind, it felt like you could ask them anything. Beds were lovely and comfortable too, and the location is top notch

    Stayed in February 2024

  • Reviewed: February 5, 2024

    8.0
    Good location, good breakfast.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights

    The dining room is small.

    Perfect location, very good breakfast, comfortable beds. The heating system and WIFI are great.

    Stayed in February 2024

  • Reviewed: February 3, 2024

    7.0
    Functional for overnight London stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    As above, very basic for money spent

    Functioned well as a place to stay in London - one of the best priced options although still expensive for what you get. Perfect location and parking available at extra price

    Stayed in December 2023

  • Reviewed: January 30, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent stay here, beds very comfortable and clean breakfast was a good choice. Definitely would stay here again. Thanks to Ali everything was perfect.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Should be a little cleaner - found chewinggum on toilet seat and hair in the sink. Alot of trash next to the hotell on the street. Room was on underground basement level and had no view (wall behind window).

    Tea and coffee in room, bed was good, room was warm, good tv channels, quiet to sleep. Good breakfest - tasty, friendly service.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Na

    Na

    Stayed in January 2024

  • Reviewed: January 28, 2024

    8.0
    Very convenient for my short stay in London
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The heating wasn’t on and felt quite cold when I first got there (until I had a shower), the pillows were quite flat. Would be nice to have better pillows.

    Ali at reception was very helpful!

    Stayed in January 2024

  • Reviewed: January 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom is small, but it wasn't a big problem for us. There isn't lift.

    The hostel is comfortable and very clean. The staff is very friendly. The breakfast was nice and convenient. Thanks

    Stayed in January 2024

  • Reviewed: January 19, 2024

    8.0
    Enjoyed
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Warm and clean. Lovely staff. Good breakfast and location.

    Stayed in January 2024

  • Reviewed: January 18, 2024

    8.0
    Fantastic spot
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The stairs were very steep.

    Great location, good to have complimentary breakfast and the staff were very helpful.

    Stayed in January 2024

  • Reviewed: January 18, 2024

    7.0
    Good for what you pay
    • Business trip
    • Solo traveler
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bed sheets were not super clean but overall better than average London hotels

    Location is very good and close to multiple bus stops or underground stations

    Stayed in January 2024

  • Reviewed: January 12, 2024

    7.0
    Good
    • Business trip
    • Travelers with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not happy that I had to pay £20 for parking per day and there was no mention of that

    Stayed in January 2024

Showing 1 - 25

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