Shepiston Lane, Middlesex, Hayes, Hillingdon, UB3 1LP, United Kingdom
#38 of 41 hotels in Hillingdon
Guests' ChoiceBased on 2197 hotel reviews
6.3Cleanliness
7.1
Comfort
7.1
Location
7.4
Facilities
6.6
Staff
7.4
Value for money
6.8
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 17, 2024
Saune
United KingdomWaste of money and congested rooms.
Staff good
Stayed in April 2024
Reviewed: April 10, 2024
Suki
United KingdomFlooring in the room above was creaky, awful smell lingering around the hotel. No toilet paper in the room and cleaner had none. She did, however, kindly offer face tissues! Staff at the front desk should smile more often!
Uber was quick.
Stayed in April 2024
Reviewed: April 3, 2024
Priyanka
SwedenStaff was not smiling or caring much. Not too helpful. Looked like they were forced to be there. Breakfast was not good. Plates and glasses was dirty and staff didn’t even care.
We actually got a nice and big room for a family of four!
Stayed in April 2024
Reviewed: April 2, 2024
Harish
United KingdomBathroom had no shower hose and extractor not working
Very good value for money and clean
Stayed in April 2024
Reviewed: March 28, 2024
Glenn
United KingdomNa
Na
Stayed in March 2024
Reviewed: March 8, 2024
Rhys
United KingdomRooms were a bit outdated, stains on carpets, could do with a renovation.
Lounge and bar was nice modern and clean
Stayed in March 2024
Reviewed: February 24, 2024
Fahad
United KingdomBathroom wasn't clean and also there were brown marks on the apparently ' clean' towel
Comfy bed,
Stayed in February 2024
Reviewed: February 21, 2024
Lynne
United KingdomBar selection very limited. Only one bottled lager available. No draft beers or cider. Wine selection limited as well. Management said they were awaiting a delivery. Mmm not sure about this!
Comfortable and clean beds. Bar and restaurant area comfortable . Food in restaurant good value for money but limited choice.
Stayed in February 2024
Reviewed: February 16, 2024
Paul
United KingdomBreakfast
Breakfast was poor. Eggs terrible. Location good
Stayed in February 2024
Reviewed: February 13, 2024
Rebecca
United KingdomDirty red wine glass by our door on arrival The small sofa bed was very small for two children- with only a single duvet on. We clearly booked for 2 adults and 2 children but not enough bedding/towels/glasses were provided. The chairs in the room were stained.
Reasonable location for the airport
Stayed in February 2024
Reviewed: February 7, 2024
Alan
United KingdomNothing really to dislike but echo the comments above.
OK around the public areas but the rooms are a little tired. Could do with a redecoration.
Stayed in February 2024
Reviewed: February 2, 2024
Mohammed
United KingdomNot good as much as I have hear about the hotel facilities.
Staff gesture is amazing and Fabulous 👌
Stayed in February 2024
Reviewed: January 31, 2024
Sarah
United KingdomRoom tatty Electric sockets didn’t work under mirror due to damp Noisy people down the corridor Car park had stained mattresses everywhere & stunk off weed
Stayed in January 2024
Reviewed: January 31, 2024
Mandy
United KingdomA bunch of around 7 children running absolutely wild in the bar area. We were unable to have a conversation. They were shouting, running and jumping over furniture. They were from the Gypsy community and nobody wanted to confront them.
Stayed in January 2024
Reviewed: January 28, 2024
Philip
United KingdomLift not working
Lift out of action hence low score Try carrying a large suitcase up two flights of stairs
Stayed in January 2024
Reviewed: January 25, 2024
Eisha
United KingdomThe mould in the bathroom was awful! Especially along the bath tub.. you could tell they tried to cover it with while sealant but the black mould was still poking through! Bathroom not cleaned properly! Hairs were still in the bath No leaflets or information inside the room about anything. No information given at check in about check out times, breakfast/dinner etc! £16 for parking is a joke!!
Deluxe king Room was nice and big! Bed was comfortable!
Stayed in January 2024
Reviewed: January 24, 2024
Amanda
United KingdomBed was uncomfortable , decor a litter tired and there was a generator or something outside our window very noisy
Location and staff
Stayed in January 2024
Reviewed: January 23, 2024
Jamie
GermanyThe bed was uncomfy
Was a good option to stay the night after our flight was cancelled
Stayed in January 2024
Reviewed: January 19, 2024
ماهر
Saudi Arabiathe elevator did not work in the morning and I asked if they could help me carry my bags as I have children. But I was surprised by their refusal .This bothered me a little I was hoping you would say it tactfully. But I will contact them for compensation and damages
the elevator did not work in the morning and I asked if they could help me carry my bags as I have children. But I was surprised by their refusal .This bothered me a little
Stayed in December 2023
Reviewed: January 10, 2024
George
United KingdomHearing in the room
Parking
Stayed in December 2023
Reviewed: January 6, 2024
Phil
United KingdomPlug in basin didn't work. Inside of bathroom door room 91 had unpleasant looking splat on it. Breakfast food was fine. Staff lady in charge was multi tasking. Order for cooked options was confused.
Quiet hotel. Easy to find with Google maps. Plenty of parking. Good temperature indoors. Very nice receptionist.
Stayed in January 2024
Reviewed: January 5, 2024
Waseem
Netherlandsthe rooms at the topfloor are like Attic , you have to be carefull , so that you don, t bang your head
location was good
Stayed in December 2023
Reviewed: January 5, 2024
Jasmin
New ZealandYou could hear the people in the room upstairs which meant we didn’t sleep as well as we could.
Good location and good value for money if you are staying for a short amount of time
Stayed in January 2024
Reviewed: January 4, 2024
Alia
OmanNo elevator, mould in the elevator, dirty carpet, no window
The location and the price
Stayed in January 2024
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