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  5. Reviews of Empire Hotel

Reviews of Empire Hotel 3 stars

19 Loughborough Road, Leicester, LE4 5LJ, United Kingdom

#29 of 29 hotels in Leicester

Guests' Choice

Review score

Based on 166 hotel reviews

2.5

Score breakdown

  • Cleanliness

    3.7

  • Comfort

    3.6

  • Location

    5.5

  • Facilities

    3.5

  • Staff

    5.0

  • Value for money

    3.8

  • Free WiFi

    4.7

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Showing 1 – 25

  • Reviewed: 28 February 2024

    1.0
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 24 February 2024

    1.0
    The worst hotel stay ever
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    We had to ask for a tv which didn’t work , no kettle, 1 old towel, tatty and dirty,I find it hard to believe it’s 3 stars photos are not accurate!

    It was terrible, dirty and nothing in the facilities described in each room was there

    Stayed in February 2024

  • Reviewed: 8 February 2024

    1.0
    Worst experience ever
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Pathetic

    I reached at the booked time.had done the payment in the morning. Tc hen I reached there.i was told the rooms are full neither was I given a refund

    Stayed in February 2024

  • Reviewed: 1 February 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing very dirty I can’t stand even 1 minutes

    Not good

    Stayed in January 2024

  • Reviewed: 28 January 2024

    1.0
    Poor stay
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Dirty no facilities

    Cleanliness

    Stayed in January 2024

  • Reviewed: 22 January 2024

    1.0
    Only paid £50 for the night, but was still overpriced
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was dirty. Didn’t have a key for my room, had to leave stuff in friends room when leaving as couldn’t lock room. Load of tools in wardrobe of friends room. Draws full of food and rubbish. No towels, soap or toilet roll provided, had to go ask reception. Drug dealing happening in the foyer. Double bed was just two singles beds pushed together, not even attached so moved apart during the night. No bathmats for when stepping out the shower, could easily slip over.

    Free parking. Friendly staff. Located near Morningside arena

    Stayed in January 2024

  • Reviewed: 10 January 2024

    1.0
    DIRE - DON'T BOOK THIS HOTEL!!
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    THE ROOM, BED LINEN, BATHROOM WAS EXTREMELY UNCLEAN, SERVICE THROUGH BOOKING.COM AND THE HOTEL DIRECT AWFUL - REFUND BEING PROCESSED

    NOTHING - THE GUEST LEFT WITHOUT STAYING

    Stayed in December 2023

  • Reviewed: 9 January 2024

    1.0
    Didn’t stay I walked back out and stayed somewhere else
    • Business trip
    • People with friends
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    It was very mucky look like it had been cleaned In weeks

    Stayed in December 2023

  • Reviewed: 16 December 2023

    1.0
    Did not stay as unclean
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We are expecting a refund i called several times

    Prabha haran did not stay

    Stayed in December 2023

  • Reviewed: 25 November 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    . all of it room was dirty no towels or toiletries had to wait 0ver 4 hrs to get toilet roll and also had to wait till 12 at night for pillows witch was dirty and there was drug bag in the room an someone's medical let in room '

    nothing 1

    Stayed in November 2023

  • Reviewed: 24 November 2023

    2.0
    Diabolical.
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Wasn’t clean, no toilet roll, staff woke me up at 6am for a phantom wake up call. Room was like hadn’t been cleaned in months. Dusty. Shower didn’t work properly, wouldn’t stay in holder, leaked so that it had no pressure. I waited 35 minutes to get toilet roll when I was desperate. Strangest hotel ever, staff clueless.

    Nothing.

    Stayed in November 2023

  • Reviewed: 20 November 2023

    3.0
    not good would not recommend, waste of £60, definitely not worth it
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    room was dirty, opened the bathroom door and the toilet had clearly not been cleaned as it was fully blocked with poo all in it, we asked for it to be cleaned which yes it was but we asked for more toilet paper and were not given any. were not provided with any towels, bed was uncomfortable

    Stayed in November 2023

  • Reviewed: 14 November 2023

    1.0
    Most awful hotel !
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The whole experience was awful, I have stayed in better accommodation in 3rd world hotels 40 years ago. I doubt the room has been cleaned this year and its November. The bed sheets were clean but threadbare. There were soiled towels in the wardrobe.

    Nothing, staff unhelpful, could not be bothered

    Stayed in November 2023

  • Reviewed: 6 November 2023

    2.0
    Nasty
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing apart from the lady behind the desk

    Stayed in November 2023

  • Reviewed: 1 November 2023

    1.0
    Bad
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Where do I start the first room was to hot the TV wasn't working bed sheets had stains what looked like blood the second room the controller didn't work staff sorted it window had cob webs and insects and we didn't get no sleep so we ended up leaving early all night all we could hear was noise the curtains had stains from what looked like people had been smoking drugs in the room definitely not coming back

    What was their to like

    Stayed in November 2023

  • Reviewed: 31 October 2023

    2.0
    Very poor
    • Business trip
    • Group
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted via mobile

    No getting any service

    No locks on room, no Heating facility, their is Tv but no remote

    Stayed in October 2023

  • Reviewed: 29 October 2023

    1.0
    very dirty hotel, room in a disastrous condition, smelly floor, no toilet paper or towel, dirty toil
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing 🤑🤑🤑🤑

    Stayed in October 2023

  • Reviewed: 29 October 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Superior Suite
    • Stayed 2 nights
    • Submitted via mobile

    A very dirty place

    Nothing

    Stayed in October 2023

  • Reviewed: 27 October 2023

    1.0
    Very very bad
    • Leisure trip
    • Family with young children
    • Family Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Dirty and socket not working not even 1 fone can charge or my hair straightener and plug was shock also heating not working and hot water was not hot enough for shower very bad experience no lift on third floor windows also not closing handle broken in the other room peoples was shouting and swearing and banging doors.

    Locations only

    Stayed in October 2023

  • Reviewed: 16 October 2023

    2.0
    Nightmare
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    Can no believe this hotel is on booking.com Unclean - Dirty - unfit for any one to stay

    Nothing very poor !

    Stayed in October 2023

  • Reviewed: 16 October 2023

    1.0
    Horrible
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    No coffee no bedding shocking

    Nothing

    Stayed in October 2023

  • Reviewed: 15 October 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    I didn't like anything about the room or staff I just wasted my money

    Stayed in October 2023

  • Reviewed: 13 October 2023

    1.0
    Disgusting, Avoid Avoid Avoid. Rather sleep on the street
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    - DISGUSTING, I've slept in remote villages across the globe that were to a better standard than these rooms -EVERY ROOM i was shown was nasty 🤢 - suspicious red stains on the shower floor -horrible smell - skidmarks and other suspicious stains on the bedsheets - bedbugs - dust and filth everywhere: bathroom -mould on the windows - horrible smells -skidmarks on the toilets - filth on bathroom floor - other people's stuff and old food containers left in the rooms

    Nothing. PURE FILTH of a hotel The only thing I like was the fact customer service of the parent company was able to issue my refund after the hotel LIED that the room was clean and refused my refund.

    Stayed in October 2023

  • Reviewed: 12 October 2023

    1.0
    Give it a miss
    • Business trip
    • People with friends
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Where do I start. I’ve been contracting and working away for over 30 years . This is the worst hotel I’ve ever stayed in . Doors to rooms didn’t lock when I went out I had to put my valuables in the car. Holes in the walls, no tv, NO CURTAINS can you believe that? The place has potential but give it a miss it’s a dump.

    It’s in a good location and the parking is free.

    Stayed in October 2023

Showing 1 – 25

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