No food or snack service on property.

Clean

Stayed in April 2024

The room was a bit small so not much room for our suitcases. But we were upgraded to a room with a spare single bed so we placed our suitcases on it.

We didn't eat breakfast but the restaurant located at the hotel was quite good and the prices were very reasonable for expensive London. The front desk staff was very pleasant and helpful. The cleaning staff was very efficient and thorough. The location, adjacent to Hyde Park and near Knotting Hill was superb and there was a tube (subway) station only five minutes walk from the property. Also, the hotel was located on a cul de sac so it was very quiet there.

Stayed in April 2024

Even though the hotel does have a lift which can reach most of the rooms, the room allocated to me still needed to climb a few staircases thereafter. To those who do solo travel with a large luggage might be a little difficult. (But the scenery is really great）

The room allocated to me, its window faced at a church, which made the scenery of the room great And the TV inside can link to YouTube.

Stayed in April 2024

The website made it lok lie the bathrooms were huge and tried much better tan what we had , they put te bathrooms from the suites on te website , not a true representation of our tiny bathroom. Only one person on reception at busy times but okay only a 15 min wait to check out .No alcohol , not stated on website , no option to buy had to go out for my birthday tipple .

The staff , location how quiet it was , lovely architecture Breakfast was great , good value for money.

Stayed in April 2024

Bathroom toiletries were not replaced daily Bed was very confortable snd the room was large modern and exceptionally clean. Towels weregreat location and accommodations plush and large. Would definitely recommend this hotel

Stayed in April 2024

Room was quite hot. Unable to open window

Large comfortable rooms, lovely toiletries. Good location, access to transport

Stayed in April 2024

The gym open hours are very short, only 7am to 7pm.

Front desk service is nice

Stayed in April 2024

N/A

It was clean and close to the Royal Albert Hall. Staff on the front desk were lovely and approachable

Stayed in April 2024

My room was beautiful and clean, but a tight squeeze to get around the bed where the TV was on the wall.

A wonderful clean and well presented hotel. The staff were all very friendly and helpful. Service is amazing. The welcome on the tv screen was such a lovely gesture. Will definitely stay again. Highly recommend. Many thanks to all of the lovely staff

Stayed in April 2024

Best value for money and very close to Hyde Park

Stayed in April 2024

The bed was a little bit uncomfortable.

Location, the interior design thought out, friendly staff

Stayed in April 2024

You could hear through the walls and anyone walking through the halls you could hear

Location, rooms were nice and big , very calm place

Stayed in April 2024

Close to tube and attractions

Central

Stayed in April 2024

The corridors were small, I had difficulty to move between my room and the reception, its harder with a big luggage and carpets on the floor. It would be better to have better fresh air circulation since the windows was opening not enough to get good and instant fresh air.

Location was the best for me. As a solo female traveler I feel safe. Around was good enough to feel filtered chaotic personalities on the street.

Stayed in April 2024

Room was smaller than expected.

Location is the highlight.

Stayed in April 2024

My room was just beside of the lift, so at night we were able to listen to the lift’s cable running until certain hour. Even with the heater off, the room was very warm, make sure to ask for the air conditioning controller.

The staff were very kind. Great location, easy to connect to many points in the city by public transport. Nice shower. Quiet and safe area.

Stayed in March 2024

Friendly staff, lovely clean rooms. Good location

Stayed in March 2024

Nothing to complain about.

Friendly staff and clean rooms.

Stayed in March 2024

Nice quiet area, minutes away from Hyde Park. Lancaster Gate tube station a few minutes away for easy access to central London.

Stayed in March 2024

Stayed previously, had lovely large double room, this the was allocated twin room, which was rather small, but OK for short stay. Take care which room you are booking.

Location, cleanliness, pleasant staff, value for money.

Stayed in March 2024

The sink in the bathroom could be a bit bigger so the water doesn’t spill

I especially liked that we got fresh towels every day

Stayed in March 2024

Great location, excellent customer service. Spacious bedroom

Stayed in March 2024

Nothing

The hotel was well situated. Staff were friendly and accommodating. Breakfast was well worth the money. I would definitely utilize this hotel again.

Stayed in March 2024

As people have said before the walls are thin. I was in room 206 and it is right next to the lift soa lot of noice from there

Lovely bedroom and quick check in and thank you so so much for the room upgrade.

Stayed in March 2024