The Waterfront, Level Street, Dudley, DY5 1UR, United Kingdom
#5 of 19 hotels in Dudley
Guests' ChoiceBased on 4595 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.7
Facilities
8.2
Staff
8.9
Value for money
8.1
Free WiFi
8.1
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End of dialog contentReviewed: 23 April 2024
Imogen93
United KingdomIt was a bit noisy out front with the party guests til 2am
Probably the nicest place I've stayed Friendly staff massive rooms Good leisure facilities Fridge was very useful
Stayed in April 2024
Reviewed: 21 April 2024
Allan
United KingdomThe broadband kept going down, and on Sun the coffee machines had run out of coffee beans.
Everything went ok
Stayed in April 2024
Reviewed: 21 April 2024
Naomi
United KingdomComfortable beds and very welcoming staff at the front desk.
Stayed in April 2024
Reviewed: 19 April 2024
Nigel
United KingdomEverything was spot on
The swimming pool the spa and location
Stayed in March 2024
Reviewed: 18 April 2024
George
United KingdomThe accommodation provided all the facilities we required.
Stayed in April 2024
Reviewed: 18 April 2024
Jagoda
United KingdomI DIDNT LIKE DRYER IN SWIMING WELLNES DOSNT WORK ATT ALL OR DONT HAVE SMALL BOTTLE WATER IN ROOM
ROOM BATHROOM BEEN VERY GOOD BREKFAST VERY GOOD AND A LOT FOR PICK STAFF VERY NICE AND WELCOM WITH SMILE BED WAS GOOD AS WELL AND WELLNES SPA KIND REGARDS
Stayed in March 2024
Reviewed: 16 April 2024
Julie
United KingdomNothing to dislike
The location was perfect for us visiting the Black Country Museum.
Stayed in April 2024
Reviewed: 15 April 2024
Clifford
United KingdomN/a
Good and clean good looking hotel
Stayed in April 2024
Reviewed: 14 April 2024
Sandra
United KingdomPerfect location good parking clean and large rooms.
Stayed in April 2024
Reviewed: 14 April 2024
Anita
United KingdomThe only issue for us were that the beds were hard
Location, Car parking, Breakfast, General feel of the Hotel and staff were all Excellent
Stayed in April 2024
Reviewed: 12 April 2024
Stephen
United KingdomRooms need up dating. Lighting not good in bathrooms
Good place for shops Free car parking Excellent customer service
Stayed in April 2024
Reviewed: 11 April 2024
Luke
United KingdomNothing, really. There are very minor bits of wear and tear around the premises that stop me from scoring 10/10, but everything else is wonderful, and for the price paid, it was a great value stay.
The hotel has friendly and accommodating staff, spacious rooms, excellent value for money, good facilities, and free parking. Very nice buffet breakfast.
Stayed in April 2024
Reviewed: 11 April 2024
Sandra
United KingdomClean, good sized rooms.
Convenient for where I needed to be
Stayed in April 2024
Reviewed: 10 April 2024
Finley
United KingdomMaybe a jug of water or a bottle
Room was perfect
Stayed in April 2024
Reviewed: 10 April 2024
Gathinji
United KingdomI would have loved to have some slippers and a shower cap. They come in handy.
The room was very clean with great views. The bed was very comfortable and we had a restful sleep.
Stayed in April 2024
Reviewed: 8 April 2024
Jeremy
United KingdomCould of had a bed sheet under quilt.
Stayed in April 2024
Reviewed: 8 April 2024
Honor
United KingdomWe didn't like the fact that there was no fridge in the room.
We liked the quiet atmosphere. The bed was very comfortable and lastly...the location was perfect for us.
Stayed in April 2024
Reviewed: 8 April 2024
Lawrence
United KingdomWe went for a family event. It was a birthday dinner party the food was provided by the hotel and unfortunately it was a let down . Some people was left without food, cold plates, no starters. We never got what we paid for. Such a let down to a good evening. The bathroom lovely but needs updating, the white shower curtains had stains and obviously needs to be changed.
Beautiful hotel, great location with shopping centre close by. Rooms smelt lovely, great views from the room. The bar and lounge provided a good meetup place for the family. The breakfast a bit expensive £15 but had something for everyone and it was eat as much as you could. Friendly and helpful staff. Overall a good experience. I would definitely stay there again.
Stayed in April 2024
Reviewed: 6 April 2024
David
United KingdomShower curtain needed changing
Breakfast was OK. Restaurant fresh and clean with an excellent outlook onto garden which we enjoyed. Staff welcoming and helpful. Very comfortable beds. Level of cleanliness everywhere very good indeed.
Stayed in April 2024
Reviewed: 5 April 2024
Muhammad
United KingdomBath and showering facilities need updating
Cleanliness of room and location was perfect
Stayed in March 2024
Reviewed: 5 April 2024
Kaja
United Kingdomthey had no straws at the bar
very nice view
Stayed in March 2024
Reviewed: 5 April 2024
Annice
United KingdomThe room needs modernisation and lack of conveniently positioned plug sockets.
The staff were very friendly and helpful.
Stayed in April 2024
Reviewed: 4 April 2024
Elizabeth
United KingdomNothing
Clean and tidy.
Stayed in March 2024
Reviewed: 2 April 2024
Rachel
United KingdomBreakfast wasn’t great
Comfy bed
Stayed in April 2024
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