Scarsdale Place, Kensington, Kensington and Chelsea, London, W8 5SR, United Kingdom
#809 of 1,005 hotels in London
Guests' ChoiceBased on 8783 hotel reviews
6.9Cleanliness
7.5
Comfort
7.5
Location
8.8
Facilities
7.0
Staff
7.8
Value for money
7.2
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 19, 2024
Lamees
BahrainHow old every decor is ! And how the air conditioner is so old and rusty with dust
The location and the accessible services around it
Stayed in April 2024
Reviewed: April 19, 2024
Sarah
United KingdomLike it
Stayed in March 2024
Reviewed: April 18, 2024
Eqbal
KuwaitThe rooms are old and need maintenance (AC and telephone are not working- bathroom needs completely to be renewed) Carpets to be changed. The bed sheets and pillows are consumed.
Location in high street kensington with a lot pf shops and cafes-the under ground station and many bus stops are 3 minutes walk from the hotel Price fare - nice lobby and staff/ fast checkin and checkout-
Stayed in April 2024
Reviewed: April 18, 2024
Sandra
ItalyNo second bedside lamp for reading or plug for charging phone next to bed. Fridge door was broken. Carpet could have been cleaner. Bathroom basic.
Great location in the heart of Kensington, easy travel links for underground, easy to visit museums on foot. Great for leaving luggage after checkout. Tea/coffee in room appreciated. Bed was very comfortable.
Stayed in April 2024
Reviewed: April 16, 2024
Paul
United KingdomThere was nothing I didn’t like in my club room
Stayed in April 2024
Reviewed: April 16, 2024
Janice
United KingdomOur room was next to train line so a little noisy but trains did stop around midnight so didn't affect sleeping.
Great location for royal Albert Hall and the museums and only 5 minutes walk to tube station.
Stayed in April 2024
Reviewed: April 16, 2024
Eile
IrelandClean room, spacious room and helpful staff.
Stayed in April 2024
Reviewed: April 15, 2024
Patricia
United KingdomTwo people in room only one chair.Difficult to reach safe, Needs shaving mirror in bathroom. Plates for hot food were cold and hot food just warm no selection of bread only slices for toasting.would pay more for a better selection.
Very comfy bed .Bath easy to get in and out of.
Stayed in April 2024
Reviewed: April 14, 2024
Saleh
United KingdomSink in the bathroom was blocked
Location is really good.
Stayed in April 2024
Reviewed: April 14, 2024
George
United KingdomBreakfast was awful. It was served in one of the conference rooms with communal tables for 12 (very tightly packed). Buffet was uninspiring and not very hot. Drinks in paper cups. Self service on a new level - collect your cutlet and find a spot to sit.
Location next to High St Ken tube is great and our room on the 12th floor had great views.
Stayed in April 2024
Reviewed: April 12, 2024
Avtar
United KingdomBathroom clenliness
I stay at Copthorne for convenience and mainly cost. The rooms are very tired but bed is comfy. Bathrooms are disgracefully. Showers always leak point in the wrong direction and generally unclean. The sink plugs never work and the bath mat is dirty. Tile grouting dirty.
Stayed in April 2024
Reviewed: April 12, 2024
Nicholas
United KingdomOne or two housekeeping gripes we had to ask for the room to be cleaned after the first couple of days, the room was big but looks a bit tired now and in need of refurbishment
It’s literally caution and value for money
Stayed in April 2024
Reviewed: April 11, 2024
Julie
South AfricaBathroom needed a little attention - Tap sprayed out and they had to come fix the basin plug which was stuck. The staff reacted quickly and did tend to the issues. the heater in the room as also not working
Room, Parking, Breakfast and staff were wonderful
Stayed in March 2024
Reviewed: April 10, 2024
Matthew
IrelandThe room was a little dated, although communal areas were ok. If you are looking for hotel to spend lots of time in, this proabably isn't it. It's functional, rather than having lots of facilities.
Excellent location, close to tube station and high street kensington shops, but set back so it is quiet. As a functional place to stay whilst visiting London it is a good option.
Stayed in March 2024
Reviewed: April 10, 2024
Charlotte
United KingdomBedroom was tired (fair enough) .. and not 100% clean (inexcusable) … had to change rooms as upon check in to original room there was somebody’s ‘bogey’ on the wall by the bed .. in a very obvious place not hidden so not sure how housekeeping could have missed it ? Changed rooms and although cleaner there were stains on the bed valance and it was very hot and stuffy even with the supposed‘aircon’ on Reception staff were very relaxed, the lady who changed my room wasn’t really that apologetic and was eating chocolates whilst serving me.
It’s location to High Street Kensington and Albert Hall
Stayed in April 2024
Reviewed: April 9, 2024
Alison
United KingdomToilets weren't the best
Near tube station, friendly staff
Stayed in April 2024
Reviewed: April 8, 2024
Sandra
United KingdomAs a returning customer, I feel the rooms look tired and in need of an upgrade/improvements.
Excellent Location. Staff are helpful.
Stayed in April 2024
Reviewed: April 8, 2024
Colin
United KingdomBathroom and room could do with a refurbishment And flat roof had plastic covering something and with the wind had to sleep
Good location good staff clean bedding
Stayed in April 2024
Reviewed: April 8, 2024
Neil
United KingdomHad heating issue , room too hot.. but call to reception and all sorted
Location
Stayed in April 2024
Reviewed: April 8, 2024
Ali
LebanonThere were too many kids around making noises and sounds, apparently the hotel hosts schools which made it uncomfortable while staying
Internet was good, location is great, the room was clean and beds are comfy to sleep on.
Stayed in April 2024
Reviewed: April 8, 2024
Samuel
United KingdomNot the best place.
Simple.
Stayed in February 2024
Reviewed: April 8, 2024
Gaynor
United KingdomNo hairdryer in the room. Not enough milk, coffee.
Comfortable beds, nice facilities in the hotel. Friendly helpful staff. Baggage storage
Stayed in April 2024
Reviewed: April 7, 2024
Eldridge
United KingdomRoom immediately overlooked busy underground railway and although comfortable was rather dated. Windows externally were dirty from long term grime. In general the hotel is in need of improvement and updating. Excellent breakfast choice however a good deal of the hot food was cold.
Excellent location
Stayed in April 2024
Reviewed: April 6, 2024
Dennehy
IrelandBathroom needs an upgrade. Shower broken. Very outdated.
Very busy. Could have more staff.
Stayed in March 2024
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