Stratford Road, Shirley, Solihull, B90 4EB, United Kingdom
#9 of 9 hotels in Solihull
Guests' ChoiceBased on 2211 hotel reviews
6.4Cleanliness
6.9
Comfort
6.9
Location
8.1
Facilities
6.8
Staff
8.2
Value for money
7.0
Free WiFi
7.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 28, 2024
Alan
United KingdomHotel felt tired. Leisure club closed for refurbishment. Breakfast not hot. Fire alarm twice set off in error. Lift out of order.
Good sized room. If it's cheap - and it was - there's a reason. Read on . . .
Stayed in March 2024
Reviewed: March 26, 2024
Anne
United KingdomParking is only free at the weekend. It's on a very busy main road with lots of road noise but it is in a busy city so to be expected. Cleaning needs to be more scrupulous. Double lock on door was very difficult to operate even after treatment with WD 40. TV remote was missing.
Breakfast was very nice. A comfortable bed
Stayed in March 2024
Reviewed: March 21, 2024
Paul
United Kingdom£10 parking is a bit much
Nice hotel, good price
Stayed in March 2024
Reviewed: March 18, 2024
Vicky
United KingdomThe bedroom had a musty smell. It was dated. Downstairs in the public area it was great. Breakfast in the hot buffet was luke warm.
Clean and comfortable.
Stayed in March 2024
Reviewed: March 17, 2024
Mark
United KingdomNext room were a little loud with Music playing in the early hours put not hotels fault
Location was handy and handy bar to have drink
Stayed in February 2024
Reviewed: March 16, 2024
Nick
United KingdomI couldn’t turn the heating down, so the room was too hot. The bed had lose springs and wasn’t the most comfortable
I had a big room
Stayed in March 2024
Reviewed: March 14, 2024
Malcolm
United Kingdomthe general breakfast quality and seating area was I am afraid very poor in our estimation. Disappointing!
The general feel was a little tired but comfort and staff were very good.
Stayed in March 2024
Reviewed: March 14, 2024
Kate
United KingdomBar and restaurant area appeared freshly renovated but the bedroom was dated and worn. The bed was not particularly comfortable and the heating was on full making it very hot
Reception staff and bar staff were great. Food and music made for a lovely evening.
Stayed in March 2024
Reviewed: March 11, 2024
Pamela
United KingdomThe beds were old and lumpy, decor outdated, the paint coming off the walls, dodgy bathroom light switch, the room was so hot we had a window open all night as we couldnt turn down the hissing radiator and not to mention the fire alarm “accidently” going off
The staff
Stayed in March 2024
Reviewed: March 9, 2024
Desmond
United KingdomThe rooms are tired
The staff were all very good
Stayed in March 2024
Reviewed: March 9, 2024
Dawn
United KingdomThe building very tired but clean, for me as a 75 year old was dangerous no slip mates, could not turn the tapes on, l had to stand in the bath the pressure was very strong l slipped, the pressure hurt my skin as we could not turn the taps down my friend had to turn it down but it was even difficult for her The smell of musty on the stairs, bathroom door didn't lock, my main concern was the bathroom for me personally safety, was very shabby, Breakfast was good as included in the cost
Service was okay
Stayed in March 2024
Reviewed: March 8, 2024
Nina
United KingdomNo phone in the room to contact reception; tea, sugar and milk in the room was on the minimum side; TV was basic and not smart so couldn't sign in to streaming services; one little bin serviced the bathroom and the main room (which was inconvenient more than a problem)
The hotel is easy to get to and has ample parking (for a £10 charge in the week) Nikki was on reception throughout our stay and could not have been more helpful. Food in the restaurant was fast, tasty and fresh and the staff smiling, friendly and attentive. Whilst the reviews that are not too complimentary are not entirely unfounded, or even untrue, I've paid more for hostels with less appealing surroundings and for the price I felt my stay a bargain. I found the hotel clean and in good order and we were well taken care of. On the ground floor there are patio doors from the room which lead to a table and chairs on a small patio which was lovely.
Stayed in March 2024
Reviewed: March 8, 2024
Iola
United KingdomParking fee. long corridors. Very loud live music in the restaurant while trying to eat.
friendly staff
Stayed in January 2024
Reviewed: March 4, 2024
Phil
United KingdomThreadbare. Paint peeling walls & ceiling in bedroom & bathroom towel rail not plumed in
Stayed in March 2024
Reviewed: March 4, 2024
Nick
CyprusBed terrible
Location
Stayed in March 2024
Reviewed: February 24, 2024
Graham
United KingdomBathroom was very tired, taps did not work, missing sink plug, needs updating… bed very old mattress very worn and old, breakfast very soggy cooked breakfast
Location and parking
Stayed in February 2024
Reviewed: February 18, 2024
Kevin
United KingdomLeisure centre closed for much needed refurbishment. PAYING for parking
Same as always, friendly staff and good breakfast.
Stayed in February 2024
Reviewed: February 11, 2024
John
United KingdomRooms very sparse and a little tired
Location was great , rooms were large and warm
Stayed in February 2024
Reviewed: February 9, 2024
Brenda
United KingdomDefinitely the breakfast
The receptionists were the best thing here the breakfast is awful. Bed not too bad very clean bed linen. The room quite nice not the ritz but for the price acceptable
Stayed in February 2024
Reviewed: February 4, 2024
Karen
United KingdomReception area looks very nice. But as you go upstairs the walls are crumbling and there's mould on the walls and our toilet was almost no flush which we did report. It's just run down . Deco needs attention. We really felt let down .
The location was very good
Stayed in January 2024
Reviewed: February 4, 2024
Jonathan
United KingdomBath had stains in it. Shower curtain was loose and date, needs a shower screen. Taps in bathroom sinc turned the opposite way. Hair on the floor in bedroom. No biscuits with room refreshments.
The location was very near to the function I was attending. And for a Friday night, the price was OK.
Stayed in February 2024
Reviewed: January 29, 2024
Robin
United KingdomThe property is in the process of being refurbished and certainly needs it.
Staff were very pleasant and helpful.
Stayed in January 2024
Reviewed: January 27, 2024
Peter
United KingdomBed mattresses soft. Bathroom needed refurbishment. Dinner rather modest. Although I ticked "free breakfast" and "free parking" in the filter when booking, I was charged £10 for parking when I arrived.
Convenience; breakfast good.
Stayed in January 2024
Reviewed: January 20, 2024
Kevin
United KingdomNot informed about car park charges Room cold first few nights Tv on blink Shower head kept falling off Damp/water marks on ceiling above bed
Stayed in January 2024
Andalo, Italy
Skillingaryd, Sweden
Mussoorie, India
Munich, Germany
Dubrovnik, Croatia
Oban, UK
Vung Tau, Vietnam
Patong Beach, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content