51 Graham Rd, Great Malvern, WR14 2HU, United Kingdom
#2 of 12 hotels in Great Malvern
Guests' ChoiceBased on 243 hotel reviews
9.0Cleanliness
9.5
Comfort
9.4
Location
9.5
Facilities
9.0
Staff
9.7
Value for money
8.8
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 15, 2024
Michael
United KingdomNothing in particular.
More than anything breakfast, staff and a quiet place to stay.
Stayed in March 2024
Reviewed: April 3, 2024
Natalie
United KingdomAbsolutely loved our stay here, the hosts are wonderful, so friendly and make you feel welcome as soon as you step through the door. A beautiful hotel, comfortable rooms and beds and a fabulous breakfast. We will definately be coming again.
Stayed in March 2024
Reviewed: April 3, 2024
Katy
United KingdomN/a
Gorgeous boutique hotel, amazing food, very friendly and professional staff, we will be back the attention to detail across the whole hotel was fantastic.
Stayed in March 2024
Reviewed: April 1, 2024
Ivanka
United KingdomFantastic place to stay. Beautiful gardens, lovely atmosphere and friendly staff.
Stayed in April 2024
Reviewed: April 1, 2024
Janice
United KingdomEverything! Stunning hotel, perfect hosts and great location.
Stayed in March 2024
Reviewed: March 7, 2024
Roger
United KingdomWould have preferred buffet-style continental breakfast.
Good location, nice room, friendly staff.
Stayed in March 2024
Reviewed: February 27, 2024
Christine
United KingdomShower over bath in a small space.
Excellent food and all staff very friendly and helpful. Comfortable room although would have preferred a walk in shower as awkward to get in an out of shower over bath. When we checked out, Barbara, the proprietor said they were very busy that weekend and they did have nicer rooms. Would definitely stay again.
Stayed in February 2024
Reviewed: February 26, 2024
Amy
United KingdomVery clean and smelt amazing
Stayed in February 2024
Reviewed: February 12, 2024
Jim
United KingdomThe staff were outstanding: welcoming, knowledgeable, helpful, professional. Evening meal was superb
Stayed in February 2024
Reviewed: January 8, 2024
Emily
United KingdomIt was welcoming and perfectly located
Stayed in January 2024
Reviewed: January 6, 2024
John
United KingdomThe parking is probably not sufficient for the amount of guests. Non-residents, who are eating in the restaurant, also use the parking spaces.
Excellent property in a quiet location. Superb breakfast. All the staff are very friendly and cheerful and make you feel very welcome.
Stayed in January 2024
Reviewed: December 30, 2023
Riley
United KingdomThe shower temperature fluctuated, the bed was a little 'lumpy'.
Breakfast had a wide variety and delicious, Christmas lunch was superb. The room and hotel was very clean
Stayed in December 2023
Reviewed: December 14, 2023
David
United KingdomExcellent hotel. Fantastic restaurant
Stayed in November 2023
Reviewed: November 26, 2023
Smudge25
United KingdomNothing, everything was in place and we'll managed
All the staff were super friendly and helpful.
Stayed in November 2023
Reviewed: November 26, 2023
Angela
United KingdomNothing
Beautiful
Stayed in November 2023
Reviewed: November 13, 2023
Richard
United KingdomEnsuite a little cramped but had all you needed and very clean.
Very welcoming helpful staff, very clean and comfortable room. Breakfast freshly made, and good.
Stayed in November 2023
Reviewed: October 28, 2023
Lorraine
United KingdomParking is a bit of a challenge especially arriving in the dark!
Beautiful setting and loved the all out embracing of Halloween with the decorations.
Stayed in October 2023
Reviewed: October 23, 2023
Rebecca
United KingdomNothing
Everything! Friendly, decor, food!
Stayed in September 2023
Reviewed: October 21, 2023
Deborah
United KingdomCharming decor, beautifully clean.
Stayed in October 2023
Reviewed: October 14, 2023
Roger
United KingdomEverything was to my liking.
The beautiful Victorian Gothic hotel, beautifully furnished and set in a lovely garden, run by friendly, efficient staff. Perfectly situated for exploring the town and this beautiful area. I will certainly return.
Stayed in October 2023
Reviewed: October 12, 2023
Tony
United KingdomFound the bed a little narrow
Stayed in October 2023
Reviewed: September 23, 2023
Mason
United KingdomThe room was a little small, but it was adequate. The parking due to the nature of the site was a little challenging with a larger car.
Didn't have breakfast but I did have an evening meal which was delicious.
Stayed in September 2023
Reviewed: September 16, 2023
Susan
United KingdomThere wasn’t anything.
Lovely setting, well kept gardens, walking distance for shops etc.
Stayed in September 2023
Reviewed: September 15, 2023
Denise
United KingdomNothing to dislike
Very clean close to town centre
Stayed in September 2023
Bellaire, USA
Crestview, USA
Killeen, USA
Zaboric, Croatia
Akrotiri, Greece
New Ross, Ireland
Moscow, Russia
Bandung, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content