Beware of being locked out on the deck of ground floor rooms. We had to go and get another key card twice and reception staff weren't the most helpful about it. Brilliant facilities for the dog too.

Excellent facilities and great food in the Brasserie

Stayed in April 2024

The front desk staff at reception were rude and unfriendly. Such a shame as the venue is so beautiful and investment in staff to train them in good customer service will really pay off!

Beautiful venue and grounds .

Stayed in April 2024

The food.

The lakes.

Stayed in April 2024

Bath plug leaked so that water went out as fast as it cqme in, however a very pleasant and efficient maintenance man cqlled Alex came and fixed it.

Spacious, clean with a bath!

Stayed in April 2024

Could hear some traffic noise.

Room was comfortable with a nice outlook.

Stayed in April 2024

Self closing bathroom door annoying .

Comfortable bed , nice size room , decent breakfast.

Stayed in April 2024

None.

Lovely hotel set in beautiful grounds. Clean and well kept. We were able to use all of amenities without any issues (gym, pool, sauna) despite hotel being very busy. Great breakfast for the price! Will definitely come back again.

Stayed in April 2024

There was no warm oat/lactose-free milk option, so I had to drink a cold cappuccino, this could be improved in the future. We were surprised to know at the check-in that the pool is only available if you pre-book a spa session. You can only use the pool for 1 hour after your spa session ends. I was hoping to use it to relax after the whole day travelling, but as we arrived after dinner, we didn't even have the chance to use the pool, so, keep that in mind if you want to use it.

Super comfortable bed, great bed linen, charming and beautiful location, the breakfast had many options, and we were happy with the complimentary Penhaligon's toiletries. We went there during a colder month to rest after visiting Cotswolds villages, but we thought it would be great to go back to stay only at the property to relax enjoying the lake and the hiking trails.

Stayed in March 2024

evening meal ( burger and chips) were luke warm, onion rings cold, sauce had a dry film over the top of it from sitting around . Chef was obviously not on his game! If i were on my own, the food would have been returned. (not value for money) . Poor show in not accepting cash thus alienating a lot of customers. This would make me think twice in future. Cash is still legal tender !!!!

Conference centre spacious, Breakfast good, ample parking, good service.

Stayed in April 2024

Loved it all

Loved the view

Stayed in April 2024

The food was quality although a little pricey could do with a bit more veritie

Spa , lake , stunning walking for humans and dogs fantastic long weekend will definitely book again 😀

Stayed in March 2024

Had to pay to book time slot for the pool. Or just take a chance you could get In!

Good location. Very clean

Stayed in April 2024

Shower didn't work properly. They've modernised the rest of the bathroom except the bath and shower which still seemed older. You could use just the lower shower head.

We didn't expect to have a balcony to sit on so that was a nice surprise. Lovely walk round the lake and enjoyed pizza and churros at the cafe on the other side. The pool and spa was nice and quiet so we didn't get charged to use it

Stayed in April 2024

Having a dog meant that breakfast was eaten in the bar area and we had to take it in turns to go and get food from the restaurant. As it was £15 we wanted to get our money worth! We had breakfast at the dog-friendly nearby Gateway cafe after the first day.

We took our dog and had a room with boardwalk outside our patio doors, which worked well.

Stayed in April 2024

Heating was low

Beautiful location. Unique and rare. Staff , service and food everything was top notch.

Stayed in March 2024

Small point - but the grey chairs in the reception area are well past their best, but certainly need a good clean. Spa, lockers need a pound coin ? - these days who has a pound coin ? irritating You have to pay for a dressing gown hire - fine for a non=resiident but as residents there is one in the room had we been told.

Great breafast if a little expensive, there was plenty of good quality food right up to the end

Stayed in April 2024

Breakfast was excellent but a little hectic with queues at different points, I.e. to make toast. Ideally would have been more relaxing to have waitress service for cooked part of breakfast.

Excellent with good choice of continental and English

Stayed in April 2024

Room little bit tired. No ventilation in the bathroom.

It was my husband’s birthday and they left little gift for him in the room! It was very nice.

Stayed in April 2024

The breakfast was really bad in taste

The location and room was good clean and comfortable

Stayed in April 2024

Two people staying in the room and only one cup provided for tea/coffee, asked for a second at reception but was never given one. Shampoo, shower gel and hand soap all the same product and no good for washing hair with, bins not emptied from previous guests, mould in bathroom and floor needs looking at, bath didn’t drain away when using shower, I expected more for a four star hotel but felt it was no different to a premier inn or travelodge, needs some updating to bring back to four star rating

The hotel is in a nice location if you want something out of the way. Food in the restaurant was lovely

Stayed in April 2024

We were given a disabled room, which we didn't ask for. Very small sink etc. The pillows are so uncomfortable, no support. I asked for alternative pillows at reception but was told the pillows are all the same. She told me plenty of other people had complained about the pillows, she was very nice and understanding, However the lady we checked in with on reception clearly didn't want to be there, she was bored and spoke so quietly I couldn't understand what she was saying, when I asked her to speak a bit louder, she was clearly irritated by my request. Customer service definitely not for her :)

Room was large and spacious with a lovely view over the lake, Breakfast was great, location was very nice. Most of the staff were very good, with one exception (See below)

Stayed in April 2024

I have been using this hotel over the last ten years or so with no issues. At this point it's in need of some refurbishment. Rooms are looking somewhat tired, particularly the bathrooms. Worn wooden flooring in lobby of the room. Shower over bath out of date. Filled in holes where previous shower curtain rails fitted. Some painted surfaces blistered. Some ground floor rooms can be noisy with lots of foot traffic at all hours of the night. Having said all of that I would have no hesitation in booking again as it suits my needs.

Excellent location. Lots of easy parking. Ideal for doing business locally. Good connections to road network.

Stayed in April 2024

Nothing.

Good gym, pool, sauna and steam room. Good electric car charging facilities in close neighbouring property (there are on site chargers but didn't use them) Excellent breakfast with wide range of fresh food. Lovely view of lake from dining area.

Stayed in April 2024

It is not easy to arrive without a car. Also, not easy to go anywhere nearby without a car. I used the bus, but it is not frequent. Besides, the inner door of the bathroom is not enough to avoid water falling on the floor.

Very comfortable room and bed, plenty of space in the bedroom and in the bathroom. Good space to walk around. Nice gym and pizzeria close. Breakfast was fine, with good variety.

Stayed in April 2024