Holywell Rd, Malvern Wells, Great Malvern, WR14 4LG, United Kingdom
#6 of 12 hotels in Great Malvern
Guests' ChoiceBased on 644 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
9.6
Facilities
8.5
Staff
9.0
Value for money
7.9
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 28, 2024
Jo
United KingdomNothing
Lovely hotel, amazing view and divine food!
Stayed in March 2024
Reviewed: March 20, 2024
Viola
United KingdomLovely clean room. Very friendly staff. Excellent breakfast.
Stayed in March 2024
Reviewed: March 17, 2024
David
United KingdomBed too small for us but I think we expected that from a cosy room. Everything else was as expected. The room was in the cottage and had great views.
All was as we expected
Stayed in March 2024
Reviewed: March 17, 2024
Brian
United KingdomPicturesque location
Stayed in March 2024
Reviewed: March 12, 2024
Jubert
United KingdomVery good breakfast.
Stayed in March 2024
Reviewed: March 6, 2024
Nash
United KingdomVery friendly staff
Stayed in March 2024
Reviewed: March 4, 2024
Steve
United Kingdomthere was nothing to dislike.
View was amazing in a tranquil environment. Breakfast was amazing. Staff were professional and very caring. the room was exactly what I was looking for.
Stayed in March 2024
Reviewed: March 3, 2024
Andrew
United KingdomApparently part of a bigger chain of smart hotels, but we noticed a couple of small points we thought let it down. At our early breakfast our chairs had crumbs on the fabric seat, and there were crumbs and seeds on the floor around our table, apparently from the pervious evening dinner. In our room two light bulbs were not working, and the TV that should have multiple channels had a very poor signal, in the evening and in the morning, so we struggled to find a working channel or watch BBC news. Little points, but overall we were happy with our stay.
Great location, nice old style building with a smart interior, and good views as its high on the hills. Our room was at the front of the main building so we had a great morning view when the sun came up over the countryside below. The staff were friendly and professional and there is a nice bar area for an evening drink. We didn't have the evening meal but the restaurant seemed popular. Our room was good, clean, had a nice bathroom and shower and comfortable bed. The thick curtains kept the room dark even when the sun came up, which I liked. We would stay here again.
Stayed in March 2024
Reviewed: March 2, 2024
Simon
United KingdomPrior to arrival 2 telephone calls asking if we wanted to book the restaurant. On arrival being asked again. Hard sell off putting. Had to book a time slot for breakfast even though very few guests. We don't want to clock watch or micro manage a break when the whole idea is to relax. Food disappointing in view of the website hype. Bar had only one draught beer option.
The view
Stayed in March 2024
Reviewed: March 1, 2024
Carol
United KingdomUnfortunately whilst the meal, in the restaurant, was wonderful and beautifully cooked, the service, that evening, was not and it spoilt the whole experience. Waiting half an hour for your empty main course plates to be removed was not good. We walked into the restaurant with anticipation and left disheartened.
Very impressed with the property. Our room, which had an excellent view, was spacious, tastefully decorated, well presented and very comfortable. The reception staff and especially the barman, were very friendly and helpful.
Stayed in February 2024
Reviewed: February 29, 2024
Lorraine
United Kingdomone member older member of staff at breakfast wasn't polite .
It was perfect
Stayed in February 2024
Reviewed: February 29, 2024
Florentin
United KingdomNoisy boiler during night
Breakfast was delicious!
Stayed in February 2024
Reviewed: February 27, 2024
Sally
United KingdomNothing
Excellent,very friendly,beautiful views. Exceptional evening meal. Everything you needed in the room Very friendly and helpful staff. Highly recommend Very close to three counties showground
Stayed in February 2024
Reviewed: February 21, 2024
Victoria
United KingdomLovely quiet comfortable room with a great bathroom and facilities. Lovely view from the window. The meal at the restaurant was amazing. Breakfast was excellent too
Stayed in February 2024
Reviewed: February 18, 2024
Laura
United KingdomThe food was incredible. The staff were really approachable and friendly.
Stayed in February 2024
Reviewed: February 18, 2024
Polly
United KingdomMattress needs upgrading, sinking in middle.
Beautiful location and stunning views. Staff were wonderful and the service fantastic. All food and drinks were delicious.
Stayed in February 2024
Reviewed: February 17, 2024
Eugene
United KingdomNot so much a dislike, but more of a caution, or to be aware. Whilst very delicious, evening meals were quite pricey. Perhaps more for one-off, or gourmet dining. I'm not particularly tall, but it may be worth considering slightly higher chairs in the restaurant.
The position of and resultant views from the hotel were great. Breakfast was lovely. The staff were friendly, yet professional and efficient. The room was clean and spacious, and the bed was very comfortable. Direct walking access up on to the Malvern Hills was fantastic!
Stayed in February 2024
Reviewed: February 15, 2024
Violet
United KingdomLocation Food Service Friendliness of staff
Stayed in February 2024
Reviewed: February 15, 2024
Ian
United KingdomThe carpets were a little stained in our room but due to age this isn't unexpected. WE also kept hearing a tumble drier - it wasn't too loud so didn't disturb us and wasn't running during the night
The room was clean and comfortable will wonderful views. The shower was amazing, lovely and hot. The staff were welcoming and couldn't do enough to help. The restaurant provided excellent food and service. Weather permitted you could sit outside or there is access to walks from the hotel
Stayed in February 2024
Reviewed: February 15, 2024
Lucy
United KingdomClearer information of where you can eat - we would have settled for a bar meal as we rarely eat late than have the luxurious 3 course set meal but it was the only option we were made aware of when booking, however we could not fault it, it was delicious.
Incredilble food and hotel, staff were fantastic. Great location and the local beer was a great to have. Drinks were priced well.
Stayed in February 2024
Reviewed: February 11, 2024
Moulder
United KingdomEverything
Stayed in February 2024
Reviewed: February 11, 2024
Michael
United KingdomThe prices £26 for two average cocktails Over £200 for 2 meals of nouvelle quisine, which is minimalistic but pretty food, highly over priced
The luxury The location The staff The food The shower
Stayed in February 2024
Reviewed: February 6, 2024
Karl
United KingdomThe room was at the back of the building with no view and was looking over fire escape and roof which was unkept. The external kitchen extractor pipe ran most of the night with a humming and vibration to our room. When we received our bill an automatic service fee was added individually to each item. The receptionist said that she could remove this however we felt at liberty to pay it despite us tipping individual member of staff
The staff were excellent and very accommodating. The view from the bar area was lovely. The bar area was cosy and friendly. The food was presented well and tasted excellent.
Stayed in February 2024
Reviewed: February 2, 2024
Amber
United KingdomIn the morning at 8:30 house keeper used her key open the door without any knocking or notice,I was in the bathroom,I had to say “someone still in” . The staff even never say sorry. At 9 o'clock,when meet outside the room,they continued chasing me it was time to clean my room. When I complaint it,they say nothing!
Stunning view
Stayed in February 2024
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