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  5. Reviews of Courthouse Hotel London

Reviews of Courthouse Hotel London This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

19-21 Gt. Marlborough St, Westminster Borough, London, W1F 7HL, United Kingdom

#843 of 1,004 hotels in London

Guests' Choice

Review Score

Based on 1112 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    9.4

  • Facilities

    6.6

  • Staff

    7.6

  • Value for money

    6.2

  • Free WiFi

    6.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    8.0
    Good
    • Leisure trip
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night

    No armchair in room only chair for desk. Extra chair brought but not an armchair.

    Great location .

    Stayed in March 2024

  • Reviewed: March 12, 2024

    6.0
    A nice hotel, just a little dated!
    • Business trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    There were a few touches missing that you would expect from a hotel at this price point. No dressing gowns to head down to the spa / pool in. No umbrellas for guests to borrow, no coffee machine in the room. £22.50 per person for breakfast is a little over the top.

    Incredible location next to the Palladium. Concierge staff were great!

    Stayed in March 2024

  • Reviewed: March 11, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    -No iron in room -No robes

    Good location to shows Nice breakfast

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    Overall a very pleasant stay
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    People seemed to just walk in off the street and sit in the lobby so questionable security, and in room coffee was instant, which is okay but no biscuits and nothing in the minibar.

    Location excellent, very comfortable beds good and easy to use tv. Clean and tidy, a quiet retreat. Historical building retaining some interesting features from the courthouse.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    8.0
    Have stayed before , would definitely stay again , we only stayed 24hrs so didn’t use any of the hotel facilities, or ha
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Robes would be nice , also a mirror in the room not just in the bathroom would be an advantage !

    We love the location & decor

    Stayed in March 2024

  • Reviewed: March 8, 2024

    6.0
    Overall lovely stay, felt like a bit of a ghost town and found the staff to be quite off.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bit dated, some things in the room were broken such as the toilet seat and the tv remote had screws coming out of it

    Nice and clean throughout

    Stayed in March 2024

  • Reviewed: February 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bit dated

    Old and quirky loved the cells

    Stayed in February 2024

  • Reviewed: February 20, 2024

    7.0
    Great location, good standard of room décor, family rooms not up to standard.
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night

    We were very disappointed that our 15 year old son had to sleep on a sub standard 'camp bed' which only had two thin mattress toppers instead of a mattress, this resulted in there being a big gap in the base and him having a very uncomfortable night with little to no sleep. At £400 for one night stay this is unacceptable, specially when the likes of Premier Inn charge considerably less and provide a much improved spare bed product.

    Great location, rooms have a nice standard in general albeit the lobby area is ready for some tlc...

    Stayed in February 2024

  • Reviewed: February 14, 2024

    7.0
    Close to location I wanted to visit.
    • Leisure trip
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No walk in shower.

    Location, near London Palladium

    Stayed in February 2024

  • Reviewed: January 27, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was spacious and clean.. and the best thing was that it was across the street to liberty and carnaby street which was perfect for our needs .. central to major shopping streets like regent and Oxford which was great to see all thw Christmas lights at night

    Stayed in December 2023

  • Reviewed: January 26, 2024

    6.0
    Great location. Terrible room (104). AVOID THIS ROOM
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very noisy room. Sound of generator all night. Got to our room at 10:30pm so mentioned it in the morning and the only response we got was “did we mention it last night” Didn’t even make a note!

    Staff and beds

    Stayed in January 2024

  • Reviewed: January 15, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom was a little "tired" with some wear and tear. There was no mirror in the bedroom. The selection of beverages in the room was pretty basic and not even a tiny biscuit available.

    Friendly staff. Great location for central London. Lots of magazines.

    Stayed in January 2024

  • Reviewed: January 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast

    reading the reviews of the hotel i was wary. However, I chose it based on the location which was excellent. the hotel may not be five star, but it is very good. the staff (especially Ramadan at breakfast and the doorman) were helpful. you don't even find such staff in a five star hotel. the breakfast was not very good but ramadan made it great. the only negative was that the room door did not open with the cards, however the next day they found us a room to change

    Stayed in January 2024

  • Reviewed: January 3, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Poor decor, poor facilities, not value for money

    Location

    Stayed in December 2023

  • Reviewed: January 3, 2024

    6.0
    Good enough
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lighting

    Basic

    Stayed in December 2023

  • Reviewed: January 2, 2024

    8.0
    Top
    • Business trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    De ligging

    Stayed in December 2023

  • Reviewed: January 1, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Superior Queen Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The facilities not 5 star hotels and the extra bed is very bad and all the staff know about this I hope to bring extra bed at least like 2 star hotels

    The room size and location

    Stayed in December 2023

  • Reviewed: December 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our room had a few dirty marks around it and the toilet didn’t flush properly

    Very nice hotel and lovely rooms. Staff were all great and we loved the location

    Stayed in December 2023

  • Reviewed: December 31, 2023

    8.0
    Plesent
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was supposed to be available at 3 ended up getting into the room at 5 so no time to get changed for our theatre show at 5.30 Then got back that night at 11 and room keys not working

    Location

    Stayed in December 2023

  • Reviewed: December 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good location Breakfast was average

    Stayed in December 2023

  • Reviewed: December 28, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The reception manager was extremely rude and condescending. I would not stop at this hotel again due to poor staff attitude.

    Good location nice hotel

    Stayed in November 2023

  • Reviewed: December 18, 2023

    7.0
    Interesting place
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was bit run down

    Close to the shops

    Stayed in December 2023

  • Reviewed: December 17, 2023

    8.0
    Had a great time hotel was great I’d stay again
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The shower head was broken alert from hotel was lovely

    Location we were at the london palladium for a show it’s was around the corner

    Stayed in December 2023

  • Reviewed: December 17, 2023

    6.0
    Functionally it works but in London they need to try much harder
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Disengaged welcome Its tired with little sparkle Very noisy neighbours

    Location is fantastic Huge bed

    Stayed in December 2023

Showing 1 - 25

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