19-21 Gt. Marlborough St, Westminster Borough, London, W1F 7HL, United Kingdom
#843 of 1,004 hotels in London
Guests' ChoiceBased on 1112 hotel reviews
6.7Cleanliness
7.6
Comfort
7.7
Location
9.4
Facilities
6.6
Staff
7.6
Value for money
6.2
Free WiFi
6.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 28, 2024
Debra
United KingdomNo armchair in room only chair for desk. Extra chair brought but not an armchair.
Great location .
Stayed in March 2024
Reviewed: March 12, 2024
Jordan
United KingdomThere were a few touches missing that you would expect from a hotel at this price point. No dressing gowns to head down to the spa / pool in. No umbrellas for guests to borrow, no coffee machine in the room. £22.50 per person for breakfast is a little over the top.
Incredible location next to the Palladium. Concierge staff were great!
Stayed in March 2024
Reviewed: March 11, 2024
Nichola
United Kingdom-No iron in room -No robes
Good location to shows Nice breakfast
Stayed in March 2024
Reviewed: March 11, 2024
Chris
United KingdomPeople seemed to just walk in off the street and sit in the lobby so questionable security, and in room coffee was instant, which is okay but no biscuits and nothing in the minibar.
Location excellent, very comfortable beds good and easy to use tv. Clean and tidy, a quiet retreat. Historical building retaining some interesting features from the courthouse.
Stayed in March 2024
Reviewed: March 10, 2024
Kellie
United KingdomRobes would be nice , also a mirror in the room not just in the bathroom would be an advantage !
We love the location & decor
Stayed in March 2024
Reviewed: March 8, 2024
Courtney
United KingdomBit dated, some things in the room were broken such as the toilet seat and the tv remote had screws coming out of it
Nice and clean throughout
Stayed in March 2024
Reviewed: February 29, 2024
Leanne
United KingdomBit dated
Old and quirky loved the cells
Stayed in February 2024
Reviewed: February 20, 2024
Mark
United KingdomWe were very disappointed that our 15 year old son had to sleep on a sub standard 'camp bed' which only had two thin mattress toppers instead of a mattress, this resulted in there being a big gap in the base and him having a very uncomfortable night with little to no sleep. At £400 for one night stay this is unacceptable, specially when the likes of Premier Inn charge considerably less and provide a much improved spare bed product.
Great location, rooms have a nice standard in general albeit the lobby area is ready for some tlc...
Stayed in February 2024
Reviewed: February 14, 2024
Elizabeth
United KingdomNo walk in shower.
Location, near London Palladium
Stayed in February 2024
Reviewed: January 27, 2024
Fatima
KuwaitThe room was spacious and clean.. and the best thing was that it was across the street to liberty and carnaby street which was perfect for our needs .. central to major shopping streets like regent and Oxford which was great to see all thw Christmas lights at night
Stayed in December 2023
Reviewed: January 26, 2024
Debra
United KingdomVery noisy room. Sound of generator all night. Got to our room at 10:30pm so mentioned it in the morning and the only response we got was “did we mention it last night” Didn’t even make a note!
Staff and beds
Stayed in January 2024
Reviewed: January 15, 2024
Helen
United KingdomThe bathroom was a little "tired" with some wear and tear. There was no mirror in the bedroom. The selection of beverages in the room was pretty basic and not even a tiny biscuit available.
Friendly staff. Great location for central London. Lots of magazines.
Stayed in January 2024
Reviewed: January 4, 2024
Katerina
GreeceBreakfast
reading the reviews of the hotel i was wary. However, I chose it based on the location which was excellent. the hotel may not be five star, but it is very good. the staff (especially Ramadan at breakfast and the doorman) were helpful. you don't even find such staff in a five star hotel. the breakfast was not very good but ramadan made it great. the only negative was that the room door did not open with the cards, however the next day they found us a room to change
Stayed in January 2024
Reviewed: January 3, 2024
Nasia
CyprusPoor decor, poor facilities, not value for money
Location
Stayed in December 2023
Reviewed: January 3, 2024
Heena
United KingdomLighting
Basic
Stayed in December 2023
Reviewed: January 2, 2024
Michel
NetherlandsDe ligging
Stayed in December 2023
Reviewed: January 1, 2024
Mohammed
United Arab EmiratesThe facilities not 5 star hotels and the extra bed is very bad and all the staff know about this I hope to bring extra bed at least like 2 star hotels
The room size and location
Stayed in December 2023
Reviewed: December 31, 2023
Matthew
United KingdomOur room had a few dirty marks around it and the toilet didn’t flush properly
Very nice hotel and lovely rooms. Staff were all great and we loved the location
Stayed in December 2023
Reviewed: December 31, 2023
Graeme
United KingdomRoom was supposed to be available at 3 ended up getting into the room at 5 so no time to get changed for our theatre show at 5.30 Then got back that night at 11 and room keys not working
Location
Stayed in December 2023
Reviewed: December 29, 2023
Costas
CyprusGood location Breakfast was average
Stayed in December 2023
Reviewed: December 28, 2023
Andy
United KingdomThe reception manager was extremely rude and condescending. I would not stop at this hotel again due to poor staff attitude.
Good location nice hotel
Stayed in November 2023
Reviewed: December 18, 2023
Steven
United KingdomThe room was bit run down
Close to the shops
Stayed in December 2023
Reviewed: December 17, 2023
Andrew
United KingdomThe shower head was broken alert from hotel was lovely
Location we were at the london palladium for a show it’s was around the corner
Stayed in December 2023
Reviewed: December 17, 2023
Richard
United KingdomDisengaged welcome Its tired with little sparkle Very noisy neighbours
Location is fantastic Huge bed
Stayed in December 2023
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