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  5. Reviews of Cromwell International Hotel

Reviews of Cromwell International Hotel 3 stars

141 Cromwell Road, Kensington and Chelsea, London, SW7 4DX, United Kingdom

#985 of 1,005 hotels in London

Guests' Choice

Review score

Based on 4059 hotel reviews

4.5

Score breakdown

  • Cleanliness

    5.0

  • Comfort

    5.1

  • Location

    8.0

  • Facilities

    4.8

  • Staff

    6.5

  • Value for money

    5.9

  • Free WiFi

    5.9

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Showing 1 – 25

  • Reviewed: 19 April 2024

    6.0
    For very petite people
    • Business trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Small bed

    Location

    Stayed in April 2024

  • Reviewed: 18 April 2024

    5.0
    Cheap but not particularly cheerful.
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights
    • Submitted via mobile

    If I had seen the reviews before I booked I wouldn’t have done. The bedding was cleaner than expected although the room and the bed were both shorter than me. It’s grubby rather than actively dirty. There was a functioning lock on the door and I didn’t see the rat mentioned in another review.

    It is in a good location and inexpensive

    Stayed in April 2024

  • Reviewed: 15 April 2024

    4.0
    A place to sleep but wouldn't recommend
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights
    • Submitted via mobile

    1st room I was checked into wasn't ready, so I was moved to a different room. For a single occupancy room, if you are taller than 5' 6" you are going to struggle fitting into the bed and shower taps didn't work properly so water was scalding and couldn't be adjusted.

    The hotel was very near the venue I was attending over the weekend and had plenty of supermarkets, cafes and restaurants for food. And staff were very polite and helpful.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    3.0
    Ok if you dont have standards such as comfort and cleaniness
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    Bathroom was not clean with mold and rust evident. Room for two people and only 1 cup for a coffee. Bedside light did not work so had to get out of bed to turn on / off lights. Room right next to kitchen and banging from kitchen at early hours of the morning. No consideration from staff.

    It was very convenient to where we needed to be.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Economy Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    It was tired and worn down. All fixtures and fittings broken or falling off. Mouldy bathroom. Ripped carpet. Dented doors. No plug in sink. Entrance and hallways either un complete or extremely run down. I think they have work going on as an ongoing excuse for the lack of standards.

    The location was perfect.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 1 night

    Staff , They were taking too long to checking in and there are 10 people waiting We asked spoon, The way they said no. We didn't see there interest towards serving guests

    Room and location

    Stayed in April 2024

  • Reviewed: 31 March 2024

    6.0
    I just needed a bed for the night but I wouldn’t recommend this hotel
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    No WiFi, could not open window, wardrobe door broken, dirty window curtain, couldn’t find tv remote so no tv, lift not working

    Bed & shower

    Stayed in March 2024

  • Reviewed: 28 March 2024

    4.0
    For a short stay, where you go back just to sleep, it's good.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Due to repairs the lift wasn't working, we had a hard time get to the 3rd floor after a very long day. The shower was really small and and it needed a repair as well.

    The price compared to the location was very good. The bed was also very comfortable.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were not clean, stains on chairs, cracks on toilet floor tiles, dirty around shower entrance and toilet brush. Doors do not lock properly from inside and tv does not work. Would not recommend staying here!

    Free Wi-Fi and location

    Stayed in March 2024

  • Reviewed: 25 March 2024

    4.0
    I will not return and don't recommend
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The shower was not working and staff not able to fix it. The room was really small and carpet not clean.

    Location, near tube and Royal Albert Hall

    Stayed in March 2024

  • Reviewed: 23 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No heating, room was really cold, no lift, booked twin rooms near to each other and had 2 doubles 4 floors apart

    Location

    Stayed in February 2024

  • Reviewed: 19 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    The hotel room G1 location is near the reception. I have no issues with the room itself but you may hear the sound of the banging door and the people that are walking up and down the stairs, which you won't be able to sleep much overnight.

    Location

    Stayed in March 2024

  • Reviewed: 18 March 2024

    3.0
    Absolutely disgusting.
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    FILTHY. During our three day stay the room was not cleaned once. There was mould in the bathroom, the bathroom tiles were loose and on our last night we found BED BUGS on our mattress. Avoid this hotel at all costs.

    Location was nice, not too far away from the tube.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    4.0
    I only needed a bed to sleep in and was happy it was clean unlike the rest of the construction site which is this hotel.
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    It’s more like a construction site, that has clean rooms with a bed and a bathroom it offers for money and hence justifies being a hotel.

    The location of the hotel

    Stayed in March 2024

  • Reviewed: 13 March 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    We weren't informed that there were renovations going on throughout the building. No reception as such. It all looked like a building site. The room was in need of a very good clean. Duvet didn't fit they bed. 3 guests but only 2 odd mugs. No spoons. Bathroom smelt unpleasant. On 4th floor & all the steps leading up were very dodgy.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Economy Triple Room
    • Stayed 4 nights

    the room had no heat,we used a plug heater, we stayed 4 days and the second day they forgot to clean the room,so we asked for just peeking up the garbages,without new towels new linen,and they forgot our room all day with a door open. fortunately noone stole our things. it is a good deal as far it concerns the money,but nothing more.

    perfect location.

    Stayed in February 2024

  • Reviewed: 10 March 2024

    5.0
    Cheap - and there are reasons for that.
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The door could not be locked. There was a bad smell in the room. The windows could not be opend.

    The beds

    Stayed in March 2024

  • Reviewed: 7 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 7 nights
    • Submitted via mobile

    The room is tiny even for one and really dirty.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    whole place under construction, poor facilities.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    The shower heads were scaled, as was the kettle. The windows don't seal, you feel like you're open all the time. The furniture and curtains are dirty. You could tell in the bathtub when the neighbors above us took a shower (water was dripping).

    Sleeping was comfortable, hot water was flowing. I'm not sure what the hotel would look like if it wasn't under renovation. However, the cleanliness was pathetic. As for the staff, I have nothing to complain about, they were nice and helpful. The purpose was accomplished, but...

    Stayed in March 2024

  • Reviewed: 3 March 2024

    5.0
    Basic type of accomodation fot short stay near the centre
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 2 nights

    Alas the hotel is in reconstruction, so there is very problematic environment in the corridors. The workers in the space of hotel were quite noisy during the days. And there were very strange sounds at night - as if somebody was trying to get to the room (but probably those were mice). Little adventurous. Our room had no window, so we slept in kind of black box :-)

    Very good location quite in the centre, nearby metro station, various museums and parks. The hotel is usual basic place to sleep and wash. If you take it like that you can be sucessfull. The staff is willing and nice. The room was clean and quite warm, there was electric kettle to make coffee and well working shower with hot water (!) and big screen TV with many programmes.

    Stayed in March 2024

  • Reviewed: 28 February 2024

    6.0
    Room 102 and 302 not good is not clean.plaae clean,
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 7 nights
    • Submitted via mobile

    Reception staff good.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    6.0
    Won’t be staying again any time soon.
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Had to move rooms as the first one wasn’t very good. It was dirty. Fire alarm went off at 2:30am! My view was of a brick wall. Cold. Heating/AC wouldn’t work. All round not very good to stay at.

    It was somewhere to stay for the night. Staff were friendly.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    3.0
    Poor - wouldn’t stay again
    • Leisure trip
    • Family with young children
    • Economy Family Room
    • Stayed 1 night
    • Submitted via mobile

    Nail clippings on floor. Dirty carpet. Broken cupboard. One hanger. Poor mattress quality, couldn’t sleep.

    The shower

    Stayed in February 2024

Showing 1 – 25

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