Nothing

Lovely hotel . Great location and friendly staff.

Stayed in April 2024

Was clean & tidy but is an old building that is showing it’s age in some areas

Stayed in April 2024

Had to call for assistance as TV was not ready for service. Room was cold one night - it is not suitable to switch heating off after a warm boost- we had to ask for assistance from staff who brought us an electric heater - this was at 10 O'Clock and not really a good outcome to manage at bed time!

Good location for Central Carlisle and Railway Station - staff response to our requests (see below) was swift

Stayed in April 2024

Rooms were good and food was good

Stayed in March 2024

The access to the car park was difficult. Yes in part due to road works. The room was far too hot but most hotel rooms are.

Stayed in April 2024

Location

Stayed in April 2024

I had a bit of trouble getting my key out of lock, this is not a criticism but may help witne accommodating other elderly people,

Great central location , Breakfast was lovely staff very respectful to an old lady. Nothing too much trouble,

Stayed in April 2024

The pool area need a wee bit maintenance now.

It was all clean and comfortable.staff nice and price ok.

Stayed in April 2024

tiny

quaint

Stayed in January 2024

They entrance and reception area are exceptional,but behind the scene our room was very tired and dated, windows let in draughts, room very cold we had to sit with coats on until heating came on late in afternoon, curtains poorly fitting and old, bathroom dirty with stained and marked tiles and dirt around the WC. Food serving cabinet was thick with hard grease around the tiled area, swimming pool had rusting metal steps and rescue hooks and dark stains running down walls from above.

Location was very good slap bang in middle of City Area free parking

Stayed in April 2024

Small car park so arrive early to secure a space,

Lovely room, our room was looking out over the shops and International food market. Nice big bath, modern smart tv, radiator was nice and warm on a cool evening. Great buffet breakfast, plenty of choice

Stayed in March 2024

If we had got there any later there wouldn't of been any spaces for car left.

Fantastic location, helpful staff

Stayed in March 2024

Single room is looking worn.

Location and breakfast good. P

Stayed in April 2024

Nice quiet location, would have loved to find out about the history of the building as the breakfast room was so beautiful. It was good to know my car was behind huge locked gates overnight. Single room was ok, but there always seems to be some compromises in a small space, vis tv at wrong angle for the bed, easy chair a bit threadbare, but it was all fine for an overnight break on a long journey to Scotland.

Stayed in April 2024

Not much choice of food in the bar

Location and dog friendly

Stayed in March 2024

Poor breakfast on bank holiday Monday

Location and style.

Stayed in April 2024

No vegan option on room service

Staff and location

Stayed in April 2024

The decor of the rooms could do with being updated.

Breakfast was great and for a small charge we had it delivered to our room which was a nice touch.

Stayed in March 2024

Everything good

It’s central location and on site car parking

Stayed in April 2024

Wind howling through the old window in bedroom causing a draught.

Hotel decor nice, very welcoming hotel and a lovely bar. Good check out time, comfortable bed.

Stayed in March 2024

Decor slightly outdated

Location and friendliness of all staff

Stayed in March 2024

The shower was a bit cool for my liking.

Great hotel in the heart of Carlisle. Good parking at the hotel. Easy check in and the rooms were comfortable and clean. There was a great choice for breakfast from pastry to a full English. Dietary needs were catered for.

Stayed in March 2024

Overall the hotel was cold, our second replacement room even though the heating was working the windows had a terrible draft and we could hear the wind howling all night with very fresh cold air entering our room even after closing the windows.

So we had chosen the Crown & Mitre as our final stop on our Honeymoon, we wanted a central location which this certainly was. On arrival the car park was not the easiest to park in but this is to be expected when at the back of a city centre location but it was free which was brilliant. Our room was very cold and small out dated and after putting the heating on it never warmed up. The tv had no Chanel’s the room wasn’t very clean overall we were very disappointed, after my wife went and spoke to reception they explained they could come and look into the issues in the room whilst we went out for dinner. On arrival back to the hotel later that evening the receptionist gave us a new room key with free upgrade and so we moved rooms. Our new room was spacious, modern, warm and very impressive. The view from the room was very nice looking across the city, the bed was very comfortable and in the morning our breakfast was superb, hot and fresh great choice with very friendly staff. Overall the staff sorted out the original issues and made our stay very welcoming. I would definitely stay again.

Stayed in March 2024

Challenging to get a full flush on the toilet. Need for plugs near the bed

In the old center of town. Gorgeous ornate staircase , very good traditional breakfast

Stayed in March 2024