Central Square, Birmingham, B1 1HH, United Kingdom
#25 of 70 hotels in Birmingham
Guests' ChoiceBased on 3454 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.2
Staff
9.0
Value for money
7.8
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 April 2024
Birgul
United KingdomThe fruit yoghurt I took with me from breakfast was moldy.
The staff was very helpful
Stayed in April 2024
Reviewed: 17 April 2024
Aimee
United KingdomLovely room and great staff. I felt safe and comfortable.
Stayed in April 2024
Reviewed: 17 April 2024
Aneela
United KingdomThe breakfast was lovely, best part of any hotel stay.
Stayed in April 2024
Reviewed: 17 April 2024
Adam
United KingdomMy room had an extractor fan which made an annoying amount of noise during the night
The hotel has a decent bar and a somewhat luxurious feel compared to others in the area
Stayed in March 2024
Reviewed: 16 April 2024
Daniel
United KingdomRooms are dark and dated. Ventilation is quite noisy
The food is great. I particularly like the rump steak
Stayed in March 2024
Reviewed: 15 April 2024
Linda
United Kingdom.
.
Stayed in April 2024
Reviewed: 14 April 2024
Hana
United KingdomThe place is in need of refurbishing. The rooms need a massive make over and a touch up of common areas. Décor is out of date, for the price you pay you expect more.
The service was excellent and front of house was very nice. Location in perfect a quick walk from the city centre but just outside the bustle so the hotel is quiet.
Stayed in April 2024
Reviewed: 13 April 2024
Sarah
United KingdomRestaurant size little bit on the small side for the size of the hotel, breakfast was a little busy, and felt a bit cramped, food was great though.
Great stay here , parking just under the hotel, plenty of space, rooms airy and modern
Stayed in January 2024
Reviewed: 7 April 2024
Lee
United KingdomN/A
Very clean and comfortable. Good choice of breakfast
Stayed in April 2024
Reviewed: 6 April 2024
Sandeep
United KingdomThe room was clean and staff were friendly and helpful. The location was good with a car park opposite.
Stayed in March 2024
Reviewed: 4 April 2024
Brian
United KingdomOnly one bathrobe which was in a small size Hairdryer was pathetic Had to hunt down the kettle and tea tray Bath plug didn't work had to be removed when having a shower
Location Staff friendly Room clean, spacious and tidy Heading and air con Soundproof
Stayed in March 2024
Reviewed: 2 April 2024
Karen
United Kingdomthe air con was noisy/difficult to work.
Close to town. nice reception and bar. great breakfast.
Stayed in February 2024
Reviewed: 1 April 2024
Tom
United KingdomA bit dated. No shower screen when there should have been meaning the whole bathroom floor was soaking after a shower.
Everything was fine - we did have a problem with the first room, but they moved us with no issues. A bit dated but I believe it is currently being renovated. Breakfast was good.
Stayed in March 2024
Reviewed: 1 April 2024
Laura
United KingdomOnly stayed 2 nights for work, but it was great!
Nice comfy bed, decent gym and good breakfast choice
Stayed in January 2024
Reviewed: 31 March 2024
Sharon
United KingdomDust in the room. Needs updating,scratches, missing cover on shower door,
The location,very central but so is premier inn
Stayed in March 2024
Reviewed: 31 March 2024
Nisha
United KingdomWe had a function but the room had a leak that I didn't not like at all.
The helpfulness of the staff was excellent
Stayed in March 2024
Reviewed: 30 March 2024
Turner
United KingdomFlashing fire alarm or light Hearing other people's water flush or the lift going up and down all night
Stayed in March 2024
Reviewed: 25 March 2024
Andrew
United KingdomRoom had very noisy old heating system and seemed to be a draught round door of room as constant sound of wind blowing.
Great location. Bar area nice. Breakfast very good. Rooms good size with very comfortable bed.
Stayed in March 2024
Reviewed: 25 March 2024
Nick
United KingdomNothing not to like but disappointed that the hotel had run out of a few items. For the price and the fact that we were in the middle of a city I would expect that these basic items would have been monitored and replaced.
Location was perfect for where we’re going. The breakfast was fantastic. All options catered for.
Stayed in March 2024
Reviewed: 24 March 2024
Navid
United KingdomRequested one double bed and got 2, staff English needed to be more clear, struggled with her communication
Breakfast
Stayed in March 2024
Reviewed: 20 March 2024
John
IrelandThe bar did not stock any non alcoholic drinks
I have stayed in this hotel several times and am happy with everything Clean,friendly staff ,good food and good location
Stayed in March 2024
Reviewed: 18 March 2024
Joanne
United Kingdomlocation
Stayed in March 2024
Reviewed: 18 March 2024
Ruchen
United KingdomThe faucet in the bathroom was not very useful and the hot water was sometimes intermittent
Stayed in March 2024
Reviewed: 17 March 2024
Unnur
IcelandOur room was to small for 4 persons and the beds to narrow.
Everything was clean, breakfast was exelent and food at the restaurant was very good.
Stayed in March 2024
Split, Croatia
Oamaru, New Zealand
San Vicente de la Barquera, Spain
First Bight, Honduras
Budapest, Hungary
Povljana, Croatia
Colmar, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content