Reviews of Crowne Plaza Liverpool - John Lennon Airport, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Speke Aerodrome, Liverpool, L24 8QD, United Kingdom
#54 of 104 hotels in Liverpool
Guests' ChoiceReview Score
Based on 1080 hotel reviews
8.1Score breakdown
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Cleanliness
8.6
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Comfort
8.6
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Location
8.7
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Facilities
8.2
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Staff
8.9
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Value for money
8.4
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Free WiFi
7.3
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Reviewed: April 17, 2024
Brian
United Kingdom7 Reviews9.0“Great few days at aintree, £25 in a taxi from a clean spacious hotel”- • Leisure trip
- • Travelers with friends
- • Standard Double Room with Two Double Beds - Disability Access
- • Stayed 2 nights
- • Submitted from a mobile device
Price of breakfast
Proximity to airport, clean, spacious bar area
Stayed in April 2024
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Reviewed: April 16, 2024
Yasin
United Kingdom1 review8.0“Very good”- • Business trip
- • Group
- • Standard Double Room with Sofa Bed
- • Stayed 2 nights
Price!
Room and breakfast
Stayed in April 2024
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Reviewed: April 15, 2024
Mohan
United Kingdom1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
N/a
I’m happy for staying at crown plaza
Stayed in April 2024
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Reviewed: April 15, 2024
Tracy
United Kingdom3 Reviews1 helpful vote9.0Wonderful- • Business trip
- • Couple
- • Premium King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Staff are the most friendly people. Especially breakfast time.
Stayed in April 2024
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Reviewed: April 14, 2024
Donna
United Kingdom2 Reviews9.0“Very enjoyable stay will be back”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
My 2 sons had to share a double bed, it would be better if 2 singles were available in the family room
It was close to shops and restaurants, the rooms were very tastefully decorated and well equipped
Stayed in March 2024
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Reviewed: April 11, 2024
Emma
Isle of Man2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Very unhappy with the morning staff actually very angry and its put me off from staying again. On arrival the staff pre ordered a taxi for a early morning airport run. When asked if our taxi was there the next morning they said no but there is another taxi here who can take you. - they ran over and spoke to the alleged taxi man smiling and told us to get in. This taxi was unmarked/un named and ripped us off massively charing us £20 to go to the airport! - the staff member (woman dark hair with glasses) must of know this yet happily told us to get in. Very unhappy that your staff purposely did this knowing we would be ripped off. We had two small children with us too. Actually very angry at your hotel for this.
. Room was old fashioned but clean. Beds comfy. Location good
Stayed in April 2024
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Reviewed: April 11, 2024
Alex
United Kingdom4 Reviews8.0“Nice hotel, will definitely go back but they need to train young evening crew in bar”- • Leisure trip
- • Couple
- • Premium King Room
- • Stayed 1 night
Not enough towels in room on arrival. Staff in restaurant/bar provided poor service - had to ask for cutlery, then condiments, told condiments not available (but were in restaurant at breakfast next morning)
Hotel and rooms lovely styling and decor, very clean
Stayed in March 2024
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Reviewed: April 11, 2024
Janice
United Kingdom20 Reviews2 helpful votes9.0“Despite the poor meal experience, I love the hotel and it’s brilliant staff, so I will definitely be staying again.”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
All good except for a disappointing fish and chips meal in the bar. It seemed expensive for a piece of grey fish covered in quite soggy batter, and some tasteless artificial tasting frozen oven chips. It was just about edible, but very disappointing.
As always, staff were brilliant. Breakfasts are fabulous.
Stayed in April 2024
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Reviewed: April 10, 2024
A
United Kingdom42 Reviews9.0“Great Art Deco Building”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Free parking. Reception. Bar. Rooms. Lovely Art Deco style building
Stayed in April 2024
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Reviewed: April 8, 2024
Roxanne
United Kingdom11 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
The room had a strong smell of sick. And no aircon
Location was great
Stayed in April 2024
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Reviewed: April 7, 2024
Rebekah
United Kingdom5 Reviews7.0“Enjoyable but could have been better”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
We were waiting 2 hours for our evening meal one night. Didn’t like the fact I had to pay for children’s dinner despite choosing the dinner, bed and breakfast option when booking. Adults meals only included!
Beds were very comfy, hotel clean. Welcoming staff. Good choice at breakfast.
Stayed in April 2024
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Reviewed: April 7, 2024
Paul
United Arab Emirates1 review7.0“Has potential to be a very good experience but needs investment”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
A/C unit rattled all night, TV system for apps was not set up so it didn’t work, Netflix & the like, overall hotel needs significant refurbishment
Staff were very friendly, shower pressure & temperature was very good although very low shower head, nice arrival experience in the room with note & small treats
Stayed in April 2024
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Reviewed: April 7, 2024
Tina
United Kingdom1 review8.0“Comfortable bit far from Liverpool city centre”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Waiting no reception staff on three occasions
Breakfast was good
Stayed in April 2024
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Reviewed: April 7, 2024
Barbara
United States of America2 Reviews7.0“Good place for a couple of nights and can’t beat the history.”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
A few issues that made it feel a little rundown — missing pads on the arms of the desk chair, broken USB socket and no electrical outlet next to the bed. One other thing was the bed size itself - a queen, which is small by US standards. The back of the hotel, where the old tarmac holds multiple planes is quite rundown, as are the planes and the roof deck is not open due to safety issues.
The way they have preserved the history of the former airport. The bar and staff were great. Rooms comfortable and everything very clean.
Stayed in April 2024
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Reviewed: April 6, 2024
Jayne
United Kingdom4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Over the road from shops and lots of lovely breakfast options.
Stayed in March 2024
-
Reviewed: April 6, 2024
Rebecca
United Kingdom20 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Very comfortable room, shower good and breakfast fresh with lots of choice.
Stayed in April 2024
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Reviewed: April 6, 2024
Asad
United Kingdom6 Reviews7.0“Hotel rooms could do with a refurb especially bathroom”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom was old and needs updating. Shower gel filled up with water. Ants in bathroom
Location
Stayed in April 2024
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Reviewed: April 5, 2024
Lauren
United Kingdom3 Reviews9.0“Really enjoyed our stay, great location, comfy bed and a good breakfast.”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Bathroom was slightly dated, my 16 year old son struggled to stand under the shower, he had to crouch a bit.
Location was great. Staff were friendly and helpful. Breakfast was good, beds were comfy. Having use of the gym next door was a hit with the kids.
Stayed in March 2024
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Reviewed: April 5, 2024
Margaret
United Kingdom21 Reviews2 helpful votes8.0“Lovely stay”- • Leisure trip
- • Couple
- • Standard Double Room with View
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Staff extremely friendly, breakfast was good, room decent and good access to the gym.
Stayed in April 2024
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Reviewed: April 4, 2024
Robertantonio
Spain25 Reviews8 helpful votes8.0“Very pleasant hotel. Nice breakfast staff. But bad experience re : information requested ruined our stay.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Appalling communication prior to our stay. I had sent three mails explaining we were visitors from Spain arriving for the first time, and late, and asking for Advice on Taxis. This lack of response caused considerable inconvenience and cost .
Some attractive Art Deco features preserved. Great bathroom. Very clean. Good breakfast choice.
Stayed in April 2024
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Reviewed: April 3, 2024
Jose
United Kingdom14 Reviews3 helpful votes9.0“Excellent value for money”- • Business trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 2 nights
The billing system could be clearer.
The hotel boasts comfortable Art Deco rooms situated in a prime location, rendering it an outstanding choice for travellers. Guests can expect well-appointed accommodations that provide a cosy retreat, ideal for unwinding after a day of exploration. Furthermore, its convenient proximity to local attractions and amenities enhances the overall experience. In summary, this hotel offers excellent value for money, catering to both business and leisure travellers alike. With its blend of comfort, convenience, and affordability, it remains a top recommendation for anyone seeking a delightful stay in the area.
Stayed in March 2024
-
Reviewed: April 3, 2024
Colin
Isle of Man2 Reviews9.0“Pleasant first class art deco Hotel with friendly helpful staff.”- • Leisure trip
- • Couple
- • Standard Double Room with View
- • Stayed 1 night
- • Submitted from a mobile device
Nothing really.
Did not have breakfast.
Stayed in March 2024
-
Reviewed: April 3, 2024
Tracey
Ireland6 Reviews7.0“Nice hotel, lovely staff, great location”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Ordered food from the bar. 3 steak sandwiches. Very poor quality, cold, bread not toasted. Not worth £14.50. Sent it back but were still charged for the food. Offered some complimentary drinks but it was 8pm and we had to go somewhere else to eat and we were going home early next morning so didn’t get to use them.
Close to airport, good retail park across the road with cinema, bowling etc. close enough to get into anfield and the city centre
Stayed in April 2024
-
Reviewed: April 2, 2024
Karen
United Kingdom9 Reviews9.0“Will definitely return!”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 1 night
Evening food options limited and expensive for what was offered.
The decor of the hotel was fab, the beds were comfy and the breakfast plentiful. Really friendly polite staff. Easy access to city centre by bus outside hotel. Perfect for a weekend break with children, being out of the centre we didn't have the party people coming in at all hours (I'm just jealous!!) making noise.
Stayed in April 2024
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