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  5. Reviews of The Cumberland, London

Reviews of The Cumberland, London 4 stars

1 Great Cumberland Place, Westminster Borough, London, W1H 7DL, United Kingdom

#429 of 1,005 hotels in London

Guests' Choice

Review score

Based on 1969 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.5

  • Facilities

    8.2

  • Staff

    8.3

  • Value for money

    7.4

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 28 March 2024

    9.0
    Enjoyable. Would stay again.
    • Leisure trip
    • Group
    • Gold King
    • Stayed 1 night
    • Submitted via mobile

    Only criticism was the lift system. Checking out day we had to wait 20 mins for the lift. Some stairs down to the lobby would be much easier. Or being able to get any lift at any time rather than having to wait for lift E or F for example

    Breakfast was lovely. Room was really spacious and good view of Hyde Park corner. Reception really nice. Good value for money

    Stayed in March 2024

  • Reviewed: 28 March 2024

    7.0
    Happy with the Room & Quality of Food, some staff very rude and not attending to Hotel Guests
    • Leisure trip
    • Couple
    • Executive King
    • Stayed 2 nights
    • Submitted via mobile

    Staff at the Bar area and in particular at the reception to the Sports Bar not friendly and failed ro book our Table Reservation made 24 hours in advance, when we queried that the lady just said I can't remember and passed the issue over to one of her colleagues and walked away.......not what Guests should expect

    Good Room and ambiance

    Stayed in March 2024

  • Reviewed: 28 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Gold King Park View
    • Stayed 7 nights

    Clean and quiet room, reception lady was very helpful and polite

    Stayed in January 2024

  • Reviewed: 28 March 2024

    8.0
    Great place to stay
    • Leisure trip
    • Family with young children
    • Executive Twin
    • Stayed 2 nights
    • Submitted via mobile

    The main restaurant on the ground floor was convenient and food was good. I don’t know if they were short staffed but the service felt rushed and very little engagement.

    Fantastic location next to Marble Arch tube station and across the road from Hyde Park. Staff were very friendly and helpful.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    9.0
    A great fun place to stay in central London!
    • Leisure trip
    • Family with young children
    • Gold King
    • Stayed 1 night
    • Submitted via mobile

    Service in the main restaurant was slow and the order was mixed up.

    Great location, lovely rooms, warm welcome and excellent facilities and breakfast. Loved the music theme too.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    7.0
    Ok for our purpose of sleeping in, not much more. Will not use again.
    • Leisure trip
    • Family with young children
    • Gold King
    • Stayed 3 nights

    Room pretty small, extra bed inconveniently placed (we changed the order to make the room usable), too few coat hangers in closet, bed had a split mattress on top so really a connected twin, long walk to elevators. Lobby much too loud.

    Nice view from the 8th floor, openable window, location is good, room was ok to sleep in but much too small for three people to be in for anything else but sleep.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Overall well worth it
    • Leisure trip
    • People with friends
    • Gold King
    • Stayed 2 nights
    • Submitted via mobile

    Found that staff were a little rude in the reception and bar area.

    Very cool retro music vibe. Very clean in reception.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Classic Twin
    • Stayed 1 night
    • Submitted via mobile

    Nice to have complimentary access to the backstage lounge.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Classic Twin
    • Stayed 1 night
    • Submitted via mobile

    It is a little noisy in the lobby.

    I liked that my room had a complimentary mini bar. Very convenient. Also, nice amenities in the room as well. Beds are very comfortable.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    9.0
    Friendly hotel in a great West End location - we’d stay again
    • Leisure trip
    • Couple
    • Executive Twin
    • Stayed 1 night
    • Submitted via mobile

    Didn’t respond to question via app or website prior to visit. Couldn’t really make use of offstage area on a one night stay without paying extra.

    Brilliant central location. Great bar facilities with live music should you want it. Very comfortable room. Staff were all very welcoming and helpful.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Gold King
    • Stayed 1 night
    • Submitted via mobile

    Lack of full fat milk for breakfast

    Stayed in March 2024

  • Reviewed: 26 March 2024

    8.0
    Very good
    • Business trip
    • Group
    • Gold King
    • Stayed 3 nights
    • Submitted via mobile

    Check in wasnt allowed even at 1445 whereas checkout was at 1100

    Stayed in February 2024

  • Reviewed: 26 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Gold King
    • Stayed 3 nights
    • Submitted via mobile

    The noise of people who are in the hotel

    The location of the hotel

    Stayed in February 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Business trip
    • Group
    • Gold King
    • Stayed 2 nights

    Nothing

    Location, near Hyde Park Spacious room Good welcome

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    Great location and would book again subject to the rates.
    • Business trip
    • Solo traveller
    • Classic Single
    • Stayed 1 night

    Quick check-in and I booked a single room which was bigger than expected. I have booked double bedded rooms in other hotels which are much smaller. Bed was larger than a single, more like a small queen.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Gold King
    • Stayed 4 nights
    • Submitted via mobile

    Tip automatically added to bar bill even if all you buy is a beer. Seriously.

    Friendly staff. Great location.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    Very enjoyable and comfy stay at the hotel. Would definitely stay there again
    • Leisure trip
    • Group
    • Gold King
    • Stayed 2 nights

    Nothing.

    Great location, staff were very friendly and helpful. We had an issue with room service but this was handled very well by the reception staff upon check out and was resolved beyond what I was expecting. Cocktails from the bar were amazing. The atmosphere of the hotel in the lobby was great.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Gold King
    • Stayed 1 night
    • Submitted via mobile

    Strange smell wafting in corridors at times.

    Location was excellent and the staff were super, particularly Aiken at check-in.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Very clean,Comfortable stay in heart of london
    • Leisure trip
    • Solo traveller
    • Classic Single
    • Stayed 2 nights
    • Submitted via mobile

    Spacious and perfect temperature. Biscuits replaced every day and quiet rooms no disturbances.Tube station literally round the corner.Location excellent

    Stayed in March 2024

  • Reviewed: 23 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Gold Family
    • Stayed 2 nights
    • Submitted via mobile

    Beds were extremely comfortable and the location was ideal as the underground was just around the corner.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    7.0
    Needs room renovation. But excellent location
    • Leisure trip
    • Couple
    • Classic Twin
    • Stayed 5 nights
    • Submitted via mobile

    Needs room renovation. Small room for two persons. Old facilities in the room

    Location

    Stayed in March 2024

  • Reviewed: 23 March 2024

    8.0
    Good value for money central hotel
    • Leisure trip
    • Family with young children
    • Gold King
    • Stayed 1 night
    • Submitted via mobile

    The shower water was cold! Lift system complicated and as hard to find our room.

    Central location. Good value for money. We got upgraded to room with free mini bar. Unusual decoration. Costa coffee there for cheaper breakfast in morning. They took our baggage to store before we checked in which was helpful when going to cinema. Very friendly attentive staff

    Stayed in March 2024

  • Reviewed: 22 March 2024

    9.0
    Nice stay
    • Leisure trip
    • Couple
    • Classic Twin
    • Stayed 2 nights

    Had a great stay here. We were 12 together split in 6 rooms and were able to all stay on the same floor which was convenient. We arrived earlier than check in but super easy and safe to leave the luggage there while we went for a little stroll. Super helpful staff also

    Stayed in March 2024

  • Reviewed: 21 March 2024

    7.0
    Very adequate
    • Leisure trip
    • Couple
    • Classic Twin
    • Stayed 1 night
    • Submitted via mobile

    Room and bit small

    Position and helpful staff

    Stayed in March 2024

Showing 1 – 25

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