1 Great Cumberland Place, Westminster Borough, London, W1H 7DL, United Kingdom
#429 of 1,005 hotels in London
Guests' ChoiceBased on 1969 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
9.5
Facilities
8.2
Staff
8.3
Value for money
7.4
Free WiFi
8.5
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End of dialog contentReviewed: 28 March 2024
Robert
United KingdomOnly criticism was the lift system. Checking out day we had to wait 20 mins for the lift. Some stairs down to the lobby would be much easier. Or being able to get any lift at any time rather than having to wait for lift E or F for example
Breakfast was lovely. Room was really spacious and good view of Hyde Park corner. Reception really nice. Good value for money
Stayed in March 2024
Reviewed: 28 March 2024
Andy
United KingdomStaff at the Bar area and in particular at the reception to the Sports Bar not friendly and failed ro book our Table Reservation made 24 hours in advance, when we queried that the lady just said I can't remember and passed the issue over to one of her colleagues and walked away.......not what Guests should expect
Good Room and ambiance
Stayed in March 2024
Reviewed: 28 March 2024
Abdulhadi
KuwaitClean and quiet room, reception lady was very helpful and polite
Stayed in January 2024
Reviewed: 28 March 2024
Nicole
AustraliaThe main restaurant on the ground floor was convenient and food was good. I don’t know if they were short staffed but the service felt rushed and very little engagement.
Fantastic location next to Marble Arch tube station and across the road from Hyde Park. Staff were very friendly and helpful.
Stayed in March 2024
Reviewed: 27 March 2024
Christopher
United KingdomService in the main restaurant was slow and the order was mixed up.
Great location, lovely rooms, warm welcome and excellent facilities and breakfast. Loved the music theme too.
Stayed in March 2024
Reviewed: 27 March 2024
Gunnar
IcelandRoom pretty small, extra bed inconveniently placed (we changed the order to make the room usable), too few coat hangers in closet, bed had a split mattress on top so really a connected twin, long walk to elevators. Lobby much too loud.
Nice view from the 8th floor, openable window, location is good, room was ok to sleep in but much too small for three people to be in for anything else but sleep.
Stayed in March 2024
Reviewed: 27 March 2024
Eimear
IrelandFound that staff were a little rude in the reception and bar area.
Very cool retro music vibe. Very clean in reception.
Stayed in March 2024
Reviewed: 26 March 2024
Stephanie
United StatesNice to have complimentary access to the backstage lounge.
Stayed in March 2024
Reviewed: 26 March 2024
Stephanie
United StatesIt is a little noisy in the lobby.
I liked that my room had a complimentary mini bar. Very convenient. Also, nice amenities in the room as well. Beds are very comfortable.
Stayed in March 2024
Reviewed: 26 March 2024
Richard
United KingdomDidn’t respond to question via app or website prior to visit. Couldn’t really make use of offstage area on a one night stay without paying extra.
Brilliant central location. Great bar facilities with live music should you want it. Very comfortable room. Staff were all very welcoming and helpful.
Stayed in March 2024
Reviewed: 26 March 2024
David
United KingdomLack of full fat milk for breakfast
Stayed in March 2024
Reviewed: 26 March 2024
Geetesh
IndiaCheck in wasnt allowed even at 1445 whereas checkout was at 1100
Stayed in February 2024
Reviewed: 26 March 2024
Jafar
KuwaitThe noise of people who are in the hotel
The location of the hotel
Stayed in February 2024
Reviewed: 25 March 2024
Stéphane
FranceNothing
Location, near Hyde Park Spacious room Good welcome
Stayed in March 2024
Reviewed: 25 March 2024
Justsaying
United KingdomQuick check-in and I booked a single room which was bigger than expected. I have booked double bedded rooms in other hotels which are much smaller. Bed was larger than a single, more like a small queen.
Stayed in March 2024
Reviewed: 24 March 2024
Paul
United KingdomTip automatically added to bar bill even if all you buy is a beer. Seriously.
Friendly staff. Great location.
Stayed in March 2024
Reviewed: 24 March 2024
Rachel
United KingdomNothing.
Great location, staff were very friendly and helpful. We had an issue with room service but this was handled very well by the reception staff upon check out and was resolved beyond what I was expecting. Cocktails from the bar were amazing. The atmosphere of the hotel in the lobby was great.
Stayed in March 2024
Reviewed: 24 March 2024
Lisa
IrelandStrange smell wafting in corridors at times.
Location was excellent and the staff were super, particularly Aiken at check-in.
Stayed in March 2024
Reviewed: 24 March 2024
Michelle
United KingdomSpacious and perfect temperature. Biscuits replaced every day and quiet rooms no disturbances.Tube station literally round the corner.Location excellent
Stayed in March 2024
Reviewed: 23 March 2024
Kaitlyn
IrelandBeds were extremely comfortable and the location was ideal as the underground was just around the corner.
Stayed in March 2024
Reviewed: 23 March 2024
Christos
CyprusNeeds room renovation. Small room for two persons. Old facilities in the room
Location
Stayed in March 2024
Reviewed: 23 March 2024
Mireille
United KingdomThe shower water was cold! Lift system complicated and as hard to find our room.
Central location. Good value for money. We got upgraded to room with free mini bar. Unusual decoration. Costa coffee there for cheaper breakfast in morning. They took our baggage to store before we checked in which was helpful when going to cinema. Very friendly attentive staff
Stayed in March 2024
Reviewed: 22 March 2024
Hronn
NetherlandsHad a great stay here. We were 12 together split in 6 rooms and were able to all stay on the same floor which was convenient. We arrived earlier than check in but super easy and safe to leave the luggage there while we went for a little stroll. Super helpful staff also
Stayed in March 2024
Reviewed: 21 March 2024
Jonathan
United KingdomRoom and bit small
Position and helpful staff
Stayed in March 2024
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