1 Great Cumberland Place, Westminster Borough, London, W1H 7DL, United Kingdom
#422 of 1,005 hotels in London
Guests' ChoiceBased on 2207 hotel reviews
8.1Cleanliness
8.3
Comfort
8.4
Location
9.5
Facilities
8.2
Staff
8.4
Value for money
7.5
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 19, 2024
Zainab
United Arab EmiratesHotel smell
Good Loction
Stayed in April 2024
Reviewed: April 19, 2024
Roderick
IrelandN/A
great fun hotel with lovely staff and we really enjoyed the music acts.
Stayed in April 2024
Reviewed: April 19, 2024
Emiko
BrazilI had a problem on check in but it was resolved quickly
Very comfy , I loved the design
Stayed in April 2024
Reviewed: April 18, 2024
Sarah
United KingdomThe breakfast. It was like a cattle market, not a very pleasant experience
The location of the hotel
Stayed in April 2024
Reviewed: April 18, 2024
Amalia
SwitzerlandThe bathroom is too small.
Room very nice, location amazing, the hotel lobby is very cool and fun! We really had a good time.
Stayed in March 2024
Reviewed: April 18, 2024
Sarah
GuernseyN/A
The location and facilities were great and the staff were very friendly.
Stayed in April 2024
Reviewed: April 18, 2024
Bobby
United KingdomNothing
Location and overall hotel
Stayed in April 2024
Reviewed: April 18, 2024
Dana
KuwaitRoom service
Location
Stayed in April 2024
Reviewed: April 18, 2024
Hamad
QatarToilet too small
Location and staff
Stayed in January 2024
Reviewed: April 18, 2024
Roberto
ItalySmall room, little bit expensive
Perfect location, friendly staff, cool hotel, facilities, breakfast
Stayed in April 2024
Reviewed: April 18, 2024
Mr
United KingdomRoom was very small
Good location. Offered a different experience to other hotels.
Stayed in April 2024
Reviewed: April 17, 2024
Adam
United Arab EmiratesThe food.
Location, spacious room, friendly staff.
Stayed in April 2024
Reviewed: April 17, 2024
Faisal
KuwaitServices , rooms and high prices
location
Stayed in April 2024
Reviewed: April 16, 2024
Leifur
IcelandThe breakfast. There was a failure with hot water one morning, so all of us had a cold shower - but these things can happen.
The room was excellent. Location great. Breakfast OK, but nothing more than OK.
Stayed in March 2024
Reviewed: April 16, 2024
Joshua
United States of AmericaWe tried to get a drink at the main circle bar over the course of three nights (of the 7 days we stayed), but the bartenders kept refusing to serve us while sitting at the bar. One of the nights, they told us service is at tables only despite other patrons served at bar; but sitting at the table for 30mins and no-one would approach us. We went to the side bar that is hidden from front lobby after each of those three occasions and were served there. There was a drain issue from the shower in the bathroom that flooded the floor, but they did fix it on the third day after we explained we had a bathroom with no tub made for disabled people with the alarm pull strings.
The location is perfect walking distance to most things we did in London. Saw a play, went to lots of museums, walked to Piccadilly, China town, Tower of London, and many others all within walking distance!
Stayed in March 2024
Reviewed: April 16, 2024
Andy
BelgiumThe bathroom could be cleaner
Very good
Stayed in April 2024
Reviewed: April 15, 2024
Mirzah
United KingdomNasim was so helpful when we were checking in. Very polite. Just a wonderful receptionist. Breakfast was delicious.
Stayed in April 2024
Reviewed: April 14, 2024
Kittie
United KingdomNot much to fault except the fold up bed my son slept in was really lumpy and after a very long day in London every day quite hard to sleep in comfortably. Also the strip that holds the carpet down by the bathroom I think is wearing a little thin because the sharp spikes hurt your feet if you step over the threshold.
The location was perfect, bedrooms completely quiet and dark! The main beds were very comfortable with decent pillows. The staff were very friendly and helpful. The food was good and with the hotel guest discount not too badly priced for that part of London. The breakfast was brilliant and the live music and all the football in the bar was a nice bonus. We really enjoyed our stay.
Stayed in April 2024
Reviewed: April 14, 2024
Vanessa
SwitzerlandBeing woken up by a fire alarm during the middle of the night, what happened by the way? Also, I noticed that the lights of our room were always on when we came back at the end of the day. I think it would be good for the cleaning ladies to switch off the lights after cleaning as it is a waste of energy.
Location super great! Entrance hall beautiful! Great to stay with kids.
Stayed in April 2024
Reviewed: April 14, 2024
Abdullah
Saudi ArabiaCleaning the room
Location
Stayed in April 2024
Reviewed: April 13, 2024
Mike
United KingdomTV kept going into standby. Room service ended at 10 even though its advertised later Fire evacuation would have been nice to have had some communication or free drink as goodwill.gesture for the false alarm whilst waiting to get back to room with all the queues
Location
Stayed in April 2024
Reviewed: April 13, 2024
Nanna
FinlandThe shower was rubbish, probably the most stupid system I've seen. The breakfast room was very noisy and the coffee machines kept malfunctioning
The location was brilliant, and breakfast as well. Staff were super nice and helpful. Enjoyed the opportunity of live music in the evenings, unfortunately missed the Sunday drag brunch, it looked fun.
Stayed in March 2024
Reviewed: April 12, 2024
Gayle
United States of AmericaThe door to the bathroom, did allow for a lot of privacy.
Location was good. The room was quiet.
Stayed in April 2024
Reviewed: April 12, 2024
Josephine
United KingdomThe reception area, was very welcoming with a great bar & music, just a great vibe, the bands that played were just fab, to have this facility in the hotel, just brilliant, as Sunday evenings in not a lot is going on, so it made the end to a great weekend trip ✔️
Stayed in April 2024
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