The lighting could have been a tad better but it was ok enough

Had everything I needed there

Stayed in April 2024

Nothing

Convenient. Clean. Ideal.

Stayed in April 2024

shower is horrible, floor in the bathroom not nice at all carpets in room need changing

Very nice staff, good parking, clean and nice made bedding

Stayed in April 2024

Room was old and tired with paint peeling off the facilities, (in the bathroom particularly). The cleaning of the room left a bit to be desired...it just needed a good clean tbh. TV in the room only worked intermittently which was a bit annoying. Receptionist did warn about that on check-in and that the weather was causing problems but, in this day and age, you would expect a working TV to be a given...

Basic Stay at a motorway services off the M1. No frills. Just about ok if you only need a bed for the night. Friendly enough welcome and car parking is free. Food and other bits mere steps away from the front of the hotel. Bed was comfortable and I got a good nights sleep.

Stayed in March 2024

The shower wasn't the best, but it works.

Stayed in March 2024

Constant problem with tv/internet. No top ups with tea/coffee, toilet rolls, clean cups

Comfortable, clean room.

Stayed in March 2024

Excellent location and extremely clean and comfortable Girl on reception was very pleasant and extremely well mannered

Stayed in March 2024

The tv did not work in either off the rooms.

The cleanliness- the bedding & towels were wonderful. The bed was very comfortable.

Stayed in March 2024

Can take my dog

Just off the noisy motorway but very close to where I wanted to go

Stayed in March 2024

It wasn't the cleanest room, there was a chewing gum stuck to the carpet just by the end of the bed but for the price you can't grumble too much I guess

Location was ideal for what we needed and the price was very reasonable. We had a good generously sized room, the staff were friendly and helpful. Room was dog friendly. Free parking included.

Stayed in January 2024

It would be nice to have chairs to relax on in the room

The hotel is convenient for seeing friends in Tibself

Stayed in February 2024

Price location and facilities were brilliant for the price

Stayed in February 2024

It would have been good to have a small fridge and plates / cutlery.

Staff were friendly and helpful

Stayed in February 2024

Noise from overnight placement family

cleanliness

Stayed in February 2024

Noisy neighbours in next room. Two groups arrived at 1.30 pm and all gathered in the room next door talking loudly. Impossible to sleep so I got up and spoke to reception. They immediately came up and the group quietened down for a while but still kept my partner awake. Fortunately my hearing is not so good. Next time we would ask for a room which doesn't have another room next to it eg room no. 22. Fortunately most guests are more considerate and respect other people's need of a good nights sleep.

Good room, helpful staff. Excellent wifi. Good facilities at Tibshelf Services for food etc.

Stayed in February 2024

Needs updating. Quite old but clean

Value for money and ease of checking in

Stayed in December 2023

Could be cleaner

Staff very friendly

Stayed in January 2024

Small things, catch on window broken

Location convenient, excellent friendly staff

Stayed in February 2024

The bathroom had a huge cigarette odor, the towels were smelling because of the door. The duvet is small for 2 people.

Big room, bathroom with tub and shower, kettle and TV.

Stayed in February 2024

Let's start with the parking. If you look at the photo, you can see there is no ramp from the disabled parking up to the hotel. The curb is too high to get up or down without help. The disabled spaces outside the service station are really far away, see photo, but do have a ramp. If you struggle with energy levels, this is still not an option for you. However, if you are in a wide wheelchair you will still not be able to access the hotel because of the gap between the electric car charging point and a bench which, is too narrow to get through. See Oh dear. Photos attached. The bathroom... They have made an effort to put in enough handles for support for those who can stand. The rooms have baths and a shower. No plug for the bath, though. Unfortunately, the shower is in the bath, so if you have no ability to stand, you can not clean yourself. There is no floor drain, so you need to be in the bath to use the shower. No bath chair is available. The height of the shower head is too high if you are sitting and too low if you are standing. This is not a problem for able bodied folk, but for people with mobility challenges, it's not so great. The toilet is a bit low but not a problem. The handle is really high up and on the wrong side of the cistern to easily flush from a wheelchair. The sink is perfect, though, as is the amount of floor space, and one of the two bathroom alarm chords actually reached the floor! (The other was tied up on one of the handles)

Once you have negotiated these obstacles, the staff are lovely and friendly. The staff, as I say, are lovely and clearly care about their guests. On to the room everything old, but clean, The beds are twin beds and are comfy. There is an alarm next to the bed, which is a good idea. The TV is a good size. The room is warm enough. There is enough room to manoeuvre around the room. The kettle is a proper size.

Stayed in February 2024

A bit of noise from children in the corridors around 10.30pm when l wanted to sleep.

Easily accessible. Room big. Bedding and towels clean. Quite good for the price.

Stayed in January 2024

The only fault I could find was the shower could have been better

It was easy for travelling, a good location, clean tidy everything needed for a night's stop over. The facilities were good for what we needed also.

Stayed in January 2024

It was a little tired but for an overnight it worked well.

It was located straight off the M1 motorway and had a service station next door for cheap easy food options

Stayed in January 2024

Mould on bathroom ceiling wasn’t great to see. I arrive very late after midnight otherwise I may have asked to be moved.

Excellent customer service from members of staff. I was very late arriving yet received a warm welcome. The person at checkout was really lovely too. It makes such a difference.

Stayed in January 2024