Bed was really hard and shower did not work properly

Love the location and the hotel and staff were great

Stayed in April 2024

The hotel was very hot. It was unbearable to sleep on a night-time. We had our heating turned off and window open ajar. (We were on the side of the road) The beds were also very hard and lumpy. It's a shame to see not much has been done to the decor after many years of visiting. The hotel still looks tired. Wallpaper is peeling of the wall in the dining hall, paint of doors are chipped and need another lick of paint. But saying that, it's just somewhere to lay our heads, we are out most of the day.

We love the location of the hotel, which is why we go back year after year. The breakfast choice is amazing and it's always hot and fresh, perfect for a long day of walking. The staff are friendly.

Stayed in April 2024

This time round the bathroom and kitchen wasn't as clean as our last visit. The bedding and towels were clean, though, but the rest of the apartment was not as clean as our last visit.

It is the 2nd time we have stayed at the hotel. The staff are wonderful. The receptionist is warm and inviting and an asset to the company. Easy access to the surrounding area and all in all decent accommodation.

Stayed in April 2024

The new parking scheme gets a 'thumbs down' from me. The parking used to be free; now one has to mess about with dreaded apps! Not everyone has or wants a mobile phone and some of us come to the lakes to get away from technology. In any case, the wifi signal is very poor here. The tv didn't work but then I'm not too bothered about tv but other guests might be. There wasn't a mat in the shower so I was a bit worried about slipping so it was a good job there were grab handles on the bath. Another pointer for Derwentwater Hotel to know is that booking.com absolutely hound/spam the life out of guests. I received at least one e-mail a day from them from the point of booking and throughout cajoling me to upgrade and it was really annoying. Another guest I spoke with felt exactly the same. It would be great if it was possible to book directly with the hotel in future. Again, less technology and more relaxation is what a holiday is about for me.

The location of the hotel is excellent and that is why I am a returning customer. The surrounding gardens and views are excellent. The hotel's breakfast is very good and I would recommend it. The rooms were heated, clean and adequate. Full marks for having a lift - a great shout when you have heavy bags. The reception staff are very nice. The hotel offers plenty of space for people to sit and relax. The hotel is close to the walking activities that I came to do.

Stayed in April 2024

The room was very cold when we got there so I turned all the radiators up only to be too hot! The bathroom was basic but could have done with a bit of tlc as the flooring was old. We couldn’t get the tv to work properly it looked like you could access Netflix but you couldn’t log in. I tried to call reception but no answer to check either so left it.

We stayed in the apartment side of the hotel which looked like a big old house. The apartment was very spacious and I loved the view from the lounge although we couldn’t see the lake. The bed was very comfortable after a days walking slept no problem at all!

Stayed in April 2024

Place needs redecorating chip marks on all paint work wallpaper not always attached to the wall carpet loose on steps curtains did not fit windows no blinds / in bathroom but not overlooked

Food was fine

Stayed in April 2024

Room very very worn and dated, lots of cobwebs near window in the room. Paint coming off the radiator and walls

Great location, staff were brilliant. Man on reception very pleasant and welcoming,bar staff excellent too,

Stayed in April 2024

Location

Stayed in April 2024

The windows in our room were rather draughty, there was a crack in the wash basin and our bed was a bit creaky.

The location suited us for our stay - close to Keswick centre and easy walks around the Hotel. Our room (250) had a pleasant view and we were close to our friends who were also staying at the Hotel. At breakfast there was a varied choice, and every one was happy and full!

Stayed in April 2024

Carpet rather grubby, with old contact lenses lying on the floor and hair and other debris on the carpets

Warm and spacious room

Stayed in April 2024

Leaking ceiling or water marks where it had been leaking. No real water pressure in the shower. Very dusty in areas.

Character, grounds where nice

Stayed in April 2024

Extremely squeaky old floor boards throughout. We heard everything from above and people below us probably had the same. Reception staff could do with basic training when welcoming guests and when they leave. Not really fussed and don’t give you breakfast times, suggestions etc The main bar area and conservatory is just lacking any character, atmosphere or care taken. While it’s great that rooms are dog friendly there are visible large stains on the floor, rooms are very clean but this wasn’t ideal.

Very dog friendly. Amazing location. I can imagine on a sunny day the gardens would be lovely but our stay was a washout with rain. Very good breakfast albeit only one staff member and kept running out of things like plates.

Stayed in April 2024

A little tired in places but didn’t detract from the amazing stay.

Very big space for the price, good location, clean, huge bed, pleasant staff.

Stayed in April 2024

Nothing against your hotel

Hotel lovely food medium but we are not dog lovers

Stayed in March 2024

We had the whole top floor apartment to ourselves, with fantastic views, warm and cozy

Stayed in April 2024

Not great sound proof especially as unfortunate to have noisey neighbors last night before an 8 hour drive

Lovely apartment comfy bed warm

Stayed in April 2024

Some communal areas are not the most appealing in cleanliness but as quickly walking through it's fine. We had a few issues with the TV during the day but worked perfect at night.

Nice range of food at breakfast but not much cooked veggie options, reception and bar staff very friendly and welcoming. Very hot water for bath/ shower after long day. Lovely grounds that lead to a bit of the lake and then a short walk to Keswick if looking for hustle/ bustle.

Stayed in April 2024

It was newly refurbished which is nice but stuck of paint. Missing kettle soon rectified along with missing mugs and spoons. Apartment sleeps 2 but had 3 arm chairs yet no table to eat at. The bed was incredibly hard and uncomfortable. I booked as it said it had a lift but the self catering apartments aren’t in the main hotel and there is no lift in that part. This was a problem given I’d gone with my elderly mother. Reached into cupboard to get backing trays to cook on and immediately retracted. DISGUSTING! Trays covered in thick fat and grease. Refurbed in a hurry with No care and attention.

The manager on reception

Stayed in April 2024

Too many dogs in the hotel.

Stayed in April 2024

Bathroom was a little run down and could probably have be fitted from a touch up

Location was lovely nice area close to where we were going

Stayed in March 2024

There is no kids menu at all or kids fresh drinks available. There was a pizza menu but no pizzas available lastnight as there was no cheese. We had to walk down to the local pub which wasn't ideal as we were all absolutely knackered and it was pitch black. But, it is what it is. The kitchen by the boiler cupboard smelt of wee. The bathroom is directly above the kitchen, the man said he will ask someone to check it out. He asked could it be off previous dogs but i dont think it was. When the heating kicks in of an evening the kitchen smelt really bad.

The location was perfect, the gardens, lake and the grounds are beautiful. Lots of lovely walks from your doorstep. The gentlemen who checked us in and out was really friendly and helpful. We stayed in Glamara Cottage which was the cosiest thing ever. Spacious enough for a family of four and a dog. Gorgeous upstairs bedroom.

Stayed in April 2024

Arrived on bikes, secure place to store. Room was nice and clean

Stayed in April 2024

Good luck with having a shower.. boiling water or cold, nothing in-between (room 205). Just another old hotel hanging in there - in desperate need of modernisation.

Friendly and knowledgeable reception. Good location. 20 min walk into Keswick. Breakfast was good. Price (£72 incl brkfst). Served its purpose for a 1 night stopover.

Stayed in April 2024

The hotel is in need of a major update and some of the staff didn't seem the happiest in their jobs. Twice i came across a staff member drinking a cup of tea when maybe a little more attention to customers would be better. Example; at breakfast there were no glasses for orange / apple juice and the water ran out - the lady working was at the check in desk drinking a cup of tea/coffee and not busy. I thought this was maybe a little lax.

I loved the location of the hotel which was perfect for us as we had a paddleboard. I also liked the price of hotel in comparison to those in central Keswick.

Stayed in April 2024