Thames Street, The Quay, Poole, BH15 1JN, United Kingdom
#7 of 14 hotels in Poole
Guests' ChoiceBased on 1378 hotel reviews
8.3Cleanliness
9.0
Comfort
9.0
Location
9.1
Facilities
8.5
Staff
9.1
Value for money
7.6
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 25, 2024
Quinn
United KingdomSitting at a bar where the barman poured us 2 glasses of wine and being charged service charges, there was nothing extra than him doing his job, he didn't even have to bring it to us
The food was exceptional
Stayed in March 2024
Reviewed: April 22, 2024
Melody
United KingdomUsed flannel in bathroom
Lovely hotel near to boats for trip to brownsea
Stayed in April 2024
Reviewed: April 22, 2024
Liza
United KingdomA little overpriced.
Convenient for our stay, comfortable and clean.
Stayed in April 2024
Reviewed: April 21, 2024
Fiona
United Kingdomparking
location
Stayed in April 2024
Reviewed: April 19, 2024
Martynas
United KingdomThe staircase to our room from the separate entrance needs a refurb.
The breakfast.
Stayed in April 2024
Reviewed: April 16, 2024
Paul
CyprusWe were there for a wedding, but if not, then as a normal guest, there would have been no where to go to avoid it .
Breakfast was good. Staff friendly.
Stayed in April 2024
Reviewed: April 14, 2024
Everson
United KingdomThe room was excellent, plenty of space and excellent shower & bath. There was no noise from the disco as part of the wedding.
Stayed in April 2024
Reviewed: April 14, 2024
Simon
United KingdomFantastic location, staff very friendly and helpful.
Stayed in April 2024
Reviewed: April 10, 2024
Neil
United KingdomI am all for some mood lighting the room, but as an option. The bedside lights were dim and the "standard lamp" was all style and no substance with virtually no light. Luckily we were out with a friend for the evening and not back until late.
There was a good choice for breakfast and the bistro an attractive room.
Stayed in April 2024
Reviewed: April 9, 2024
Amanda
United KingdomWonderful old building and nice large rooms with very comfortable beds. The restaurant and bar staff were very friendly and helpful. It was easy to check in and the reception staff were friendly.
Stayed in April 2024
Reviewed: April 8, 2024
Judith
United KingdomThey seemed to be low on orange juice and some of the continental foods , possibly not enough staff. Quite expensive for what it was.
Location good nice staff
Stayed in April 2024
Reviewed: April 3, 2024
Joe
United KingdomA little bit noisy in the room over night
Lovely rooms
Stayed in April 2024
Reviewed: April 2, 2024
Tracy
United KingdomBreakfast was £22 each for 2 eggs, 2 rashers and 1 sausage there was cereal and juice but overall pricy for what it was.
Great location
Stayed in April 2024
Reviewed: April 1, 2024
Hammer
GermanyIn one room the room climate was not good. Looks like the old building has a bit too much moisture. Noisy, building as you can hear you neighbors walking.
Comfortable, good breakfast. Excellent for slowing down.
Stayed in March 2024
Reviewed: March 25, 2024
Philip
United KingdomThe room was cold and right by the road and the front door which made it noisy and not very private.
Great location and food was excellent. Bathroom was great.
Stayed in March 2024
Reviewed: March 22, 2024
Paul
United KingdomHad a noisy extractor quite close and veranda was not very clean.
Lovely large room with added veranda as a bonus. Comfortable bed and good bathroom with super shower
Stayed in March 2024
Reviewed: March 21, 2024
Nicholas
United KingdomSome of the younger staff need to be more communicative but other than that this is a very good hotel.
Staff were friendly and helpful. Our evening meal and breakfast were excellent. The atmosphere in the hotel is relaxed, welcoming and comfortable.
Stayed in March 2024
Reviewed: March 20, 2024
Phillip
United KingdomHad to move room due to noisy location, but the hotel did move us to a quieter location.
Breakfast very nice, Hotel well located
Stayed in March 2024
Reviewed: March 18, 2024
Martin
United KingdomParking
The location. Helpful staff.
Stayed in March 2024
Reviewed: March 18, 2024
Dan
United KingdomOnly negative I had was it was reasonably noise at night but that’s luck of the draw really and down to the guests rather than the hotel.
Everything, stunning place and immaculate in every way. Staff very helpful and knowledgeable and couldn’t do enough for you. I stayed with my seven year old son as a short getaway and we both. Evening meal was excellent as was the service, room service breakfast was perfect and very prompt on the timing.
Stayed in March 2024
Reviewed: March 18, 2024
Andrew
United KingdomAs an old building there are lots of stairs, not a problem for us but could be tricky for some .
Very good location for old Poole , lots of pubs , restaurants nearby . Great ambience and friendly staff
Stayed in March 2024
Reviewed: March 18, 2024
Halwaine
United KingdomI was a bit disappointed to move room because of the smell of damp
The staff was very helpful
Stayed in March 2024
Reviewed: March 16, 2024
Claire
United KingdomOur bedroom was separate from the main hotel and it was cold. Also it cost £180 a night for the room and this cost did not include breakfast which I think is expensive.
The location
Stayed in February 2024
Reviewed: March 14, 2024
Paul
United KingdomParking
Location and staff
Stayed in March 2024
Soave, Italy
Agadir, Morocco
Cologne, Germany
Göcek, Turkey
Narvik, Norway
Lygia, Greece
Cachoeira do Sul, Brazil
Nicolosi, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content