The fire alarm did wake us up about 8.30am not sure why it went off. Also the rainwater from drain dropped on the roof below our room which was very noisy. Neither of these points negatively affected our stay.

Room was very clean and spacious with a lovely bath. All the staff were very friendly

Stayed in September 2025

No fresh milk offered for tea and coffee in the room (only tiny little UHT milk cups available) No biscuits (given it’s such a grand old hotel with lovely big rooms it was would be a nice touch) No refrigerator. Three staff members loudly nattering between themselves at the entrance to the restaurant while everyone was eating breakfast. Staff in the bar area weren’t very friendly or just not there. We waited 15 mins for someone to arrive to order drinks and bar snacks at 7pm. We had to go reception twice to ask if someone could come to the bar so we could order

Lovely building. Comfortable bed and quality linen. Great breakfast.

Stayed in September 2025

I ordered a champagne bucket with ice and 2 glasses to be delivered to the room. I waited 30 minutes and then went down yo the bar. I waited exactly 18 minutes for a member of staff to come to serve me. Then, at 10-45pm, I realised that there was no sugar in the room to have a cup of tea, so again called reception. I never received the sugar. I had to go reception to get it myself. Beautiful hotel that we have stayed at 4 times previously. This time, though, was the worst customer service that we have experienced. Sorry, Duke of Cornwall, but you need to step up!

The location of the hotel is excellent. Central to bars, restaurants, and sea front. Lovely Victorian building with lots of history.

Stayed in September 2025

All good

Nice old hotel with a lot of character

Stayed in September 2025

nothing comes to mind

central location spacious rooms

Stayed in September 2025

The smell, it has a musty smells throughout particularly the bedrooms. I cut my finger on the screws attaching the bath side were rusty and stuck out. Receptionist didn’t take much notice.

Beautiful old hotel, rooms larger than other hotels. It was cosy and breakfast was good even though they ran out of coffee.

Stayed in September 2025

Bigger lifts and more choice on the eat in hall menu.

That there is a historical element to this building. Staff very polite. Loved the decor.

Stayed in August 2025

The lift was very slow due to the housekeeping staff having to hog it for cleaning. Maybe worth getting a trolly for each floor, just saying.

Great location. Friendly staff and gorgeous room.

Stayed in September 2025

Room 511 Room door did not lock. Room floor moulding Lamp on dresser inop Window rattled Window sill full of bird droppings

The location

Stayed in September 2025

Tired, could do with a full refurbishment

Position

Stayed in September 2025

I did wake up to some road noise, but you expect that being close to the town. This is a historic hotel with a lot of quirks. My room had not been upgraded but was charming.

The property is central in Plymouth. There was a grassy area close by which was convenient to walk my dog. The hotel is grand with faded glory and flowery wallpaper. My room was large with a sitting room and full bathroom. The staff were friendly and professional.

Stayed in September 2025

Only one small detail is the restrictive bath / shower screens

Great position fir both the City centre and The Barbican. Staff are brilliant here.Fantastic value for money.

Stayed in September 2025

Paid for hotel parking - is very limited and I could only get a space 1 night in 4. Street parking available next to the hotel but expensive and draconian rules meaning I got a ticket at 6.06am. couldn't buy a ticket after midnight when I got there as 'the parking was closed'. Charges kick in at 6am and I didn't get there until 6:15. The guy must of been hiding in the bushes waiting licking his lips at the prospect of slapping that on the car. Also, no hot water due to plumbers employed by hotel being *****, so on my last morning I couldn't shower before going to work.

Team, location, clean

Stayed in September 2025

Excellent location, near to the ferry port. Check in was very smooth and the room was lovely. Bathroom cleanliness was exceptional. I can't comment on the breakfast as I had to leave very early but the staff couldn't have been more helpful at 05.45am

Stayed in August 2025

I liked all but always moan at car park prices. Wish it was free but is 10£ per 24hrs. Free for my motorbike though which is good when I use that. If it was free it would be so good . (if course most hotels now charge but 10£ is the higher end)

Stayed in a single room and probably the nicest single room anywhere I have ever stayed in. A seriously relaxing stay. My go to hotel in Plymouth when the rates are favourable.

Stayed in September 2025

Nothing

All good,

Stayed in July 2025

Breakfast was excellent,plenty of choice

Stayed in August 2025

The feeling of a Grand hotel. Lovely breakfast.

Stayed in July 2025

Water was very slow to get hot in the shower.

Good location and comfy room. Very friendly staff and Alan was excellent at getting my husband more bacon at breakfast.

Stayed in August 2025

We couldn't get WiFi but that didn't matter too much for a short stay as the 4G signal was very good. The bar/lounge has been modernised and lost its character. There could be a more imaginative selection in the breakfast buffet.

It's a grand hotel with a sense of history in a good location close to Plymouth Hoe. Our room was large and comfortable, much better than expected. The staff are friendly and helpful.

Stayed in August 2025

Welcoming and helpful staff, lovely big room for us and our dog. Bed was very comfortable and the room and bathroom clean. Great location as less than 10 minute walk to the Hoe and meant we could leave our car in the hotel carpark.

Stayed in August 2025

Some facilities like TVs and hot water would occasionally not work I was informed this is due to the age of the building

Good location, nice aesthetic, good area

Stayed in August 2025

Paying for car parking

Stayed in August 2025

Advertised breakfast 9-10.30 Sunday but we arrived around 10 and there wasn’t much hot food available. Staff seemed in a hurry to get rid of us as quickly as possible. No offer to fetch any more food out of kitchen

Very convenient location and lovely characterful property. Our room had a super view to Drakes Island and the sea. Very friendly staff.

Stayed in August 2025