Given we were set in the highlands, it lacked a distinct Scottish hotel feeling. Staff were very kind but the whole experience lacked a truly 5*, out of their way to make it special service. Not to say it was bad, just not incredible.

Was very clean and welcoming when we arrived. Staff were courteous. Had a modern city hotel feeling. Lovely views and location. Great parking.

Stayed in April 2024

Could do with more snacks in the rooms as there’s not local shops near that are open at night / or later room service the staff were a wee bit difficult to communicate with and on arrival was told you had to put £100 behind the bar which wasn’t a problem but wasn’t stated when booking the hotel and only got informed when we arrived we never used the bar so got £100 back but for other people/young couples that may not have £100 sitting there to just put away it would be great if was stated when booking

Beds were comfortable , loved how clean and peaceful the whole hotel was also loved that the tv in the room was adjustable so you can move it to a position to make your view of it better

Stayed in April 2024

Additional charge to get room earlier than 4pm most hotels 3pm. Restaurant - we not asked once if we were enjoying meal if everything was ok. Accesible room due to knee operation did not realise accessible room was for disabled people No tv in bedroom

Location , atmosphere nice reception

Stayed in April 2024

Had trouble getting in to my room on arrival, the card for the door appeared to be faulty. This was promptly attended to by a supervisor who was called. On my return to the Hotel in the early hours, I thought there would be a member of staff at the desk to let me in, I rang the bell several times, no reply . I think it should be pointed out to guests that the room card also does the outside door.

Just stayed for breakfast, continental, but full English was offered. Staff very attentive. Full pot of proper coffee.

Stayed in March 2024

Lack of a lead in restaurant, staff not as engaging as receptionist service bit chaotic and as a result one of us was brought wrong wine followed by wrong meal. Food was excellent though!

Fabulous location, fabulous room and female on reception at arrival very engaging & welcoming with a sense of fun!

Stayed in March 2024

nothing

really good hotel , drinks expensive but menu reasonable price given the quality

Stayed in March 2024

The hotel does lack a cosy bar for when the weather is bad. Unfortunately the staff were poorly prepared to cater for guests and the service was far from 5 star at times. TVs in rooms bizarrely had hardly any channels.

The hotel appears recently refurbished and is beautiful inside. The food was all fantastic and the staff were keen to help.

Stayed in March 2024

The TV wasn’t working, the service wasn’t luxury service, the food was all priced very high but the quaity wasn’t great.

The place was clean, cosy, comfy. Staff were nice.

Stayed in February 2024

Beautiful rooms and the staff were lovely.

Stayed in February 2024

The room has a broken window when we checked in, maintenance had to come and repair it or we would have had a draft all night. This should have been checked prior to our check in. We also noticed a few hairs in the bathroom and the cups in the room were all dirty apart from the champagne flutes and water glasses.

We liked that it was remote, it was an escape from the city. The food was also great at the restaurant. The staff, especially the woman who checked us in was really great, made us smile and laugh and the hotel is lucky to have her.

Stayed in February 2024

We paid extra £9.75 per person per day when booking to include breakfast, described at the time of booking as a good breakfast, but when we arrived we were told that this was only for the limited selection of buffet items. I full cooked breakfast was £19 per person, This would have been the same price if we had not already paid for breakfast. They also wanted £40 per night to use the EV charge point, we decided to use the public charge point in the main square instead which cost less than £20 to fully charge our car twice during our stay.

the bed was comfortable, pillow lovely. The room was a good size (we had a suite), the temperature of the room was plesent and easy to adjust. The staff in the bar and resturant were all frendly and nice. The room and hotel in general was clean.

Stayed in November 2023

The drinks were seriously overpriced. The quality of food did not match the price at all, I'd expect all the items to be made fresh, not bought in. The continental breakfast was basic, and I was not paying £19.95 a head extra for a cooked one.

Reception staff extremely friendly and the room was lovely.

Stayed in December 2023

The room was a great size

Stayed in November 2023

It’s been over modernised. It’s a Scottish hotel in a lovely location but presents itself as a big city boutique hotel. Totally lacking in warmth and no trace of heritage. On our 2nd morning, we found the waiter on duty was quite rude. He was the only person there and there was only one other guest.

Clean and well presented in a nice location

Stayed in December 2023

It would have been lovely to be able to have a relaxed bite to eat at the hotel (ie soup/bar food) in the evening rather that a more serious meal that was available in the restaurant. Breakfast although very tasty was a little pricey.

The hotel is in a gorgeous location. The rooms were very spacious and beds very comfortable. The staff were all very helpful and friendly. A calm, cosy hotel to relax in - would definitely recommend.

Stayed in November 2023

It was advertised as breakfast included, it should have stated continental breakfast included. No cocktails. Overall food and drink is expensive.

Rooms were nice and comfortable, with good coffee and homemade shortbread. .

Stayed in November 2023

Really nothing to dislike although the food was so good I would have loved to have tried their 7 course tasting menu which was not available during our stay. A nice cask Scottish ale in the bar would have been nice.

A very relaxing atmosphere with very friendly and attentive staff. Both our room and public areas were very clean and tastefully decorated. The restaurant served fabulous food and the location was ideal for our mini break. Would definitely recommend.

Stayed in October 2023

The communal areas and the restaurant were a bit chilly on the evening we arrived, although the room itself was warm and the restaurant was warmer at breakfast time. The design of the hotel inside is very modern and a bit soulless, which is at odds with the historical building and its Scottish location. A bit of a cold, sad atmosphere. The area is quite remote, and the hotel does not offer much in terms of activities. It would make sense for such a large hotel to offer a quieter residents lounge with a real fire, some books and games, maybe a pool and spa. Not sure what the target audience is but I would not want to spend more than a night there. Also at odds with normal Scottish hospitality is the breakfast only including a continental buffet option, with an additional charge for a cooked breakfast. Overall the hotel does not quite get the tone right.

The room was very nice, very clean, very well-appointed, and we really liked the kitchenette area. The food was excellent. The staff were very helpful and responsive.

Stayed in November 2023

The only negative point which in hindsight I should have brought up at the time of check out, was house keeping trying to get in the room prior to our departure time and reminding me I had only '1 hour" before the 10am deadline.

On arrival the staff were welcoming and informative. First impressions were good. The check in area was great with the very impressive stairs leading to the suits. Service in the restaurant was attentive and excellent which added to the dinning experience.

Stayed in November 2023

The bar prices were expensive The breakfast was really disappointing- we opted to pay for a cooked option(worked out at an extra £30). The poached eggs were underdone and the full Scottish breakfast, lacked decent butcher meat. Very poor quality for the price

The hotel was beautiful - very clean and welcoming The staff were also excellent, very attentive

Stayed in November 2023

Only down point was shower, For the stunning bathroom it was it was missing a rainfall shower system this would improve the shower area.

Stunning hotel with the best bed I have ever slept in !!!

Stayed in November 2023

Suite was amazing ! & meal in restaurant was first class

Stayed in November 2023

The meal was delicious but very expensive!

The hotel was beautiful! It so much character about it.

Stayed in October 2023

No spa or other activities

Clean, fresh

Stayed in November 2023