Old Elvet, Durham, DH1 3JN, United Kingdom
#5 of 16 hotels in Durham
Guests' ChoiceBased on 3184 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
9.5
Facilities
8.3
Staff
9.0
Value for money
7.8
Free WiFi
8.3
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End of dialog contentReviewed: 16 April 2024
Wilson
United KingdomLocation is great, right in the middle of Durham, staff are super friendly 👌
Stayed in March 2024
Reviewed: 16 April 2024
Jill
United KingdomRoom could have been cleaner
Food was nice, staff friendly and was ideal for city accessibility
Stayed in April 2024
Reviewed: 14 April 2024
Morgan
United Kingdom...
...
Stayed in April 2024
Reviewed: 13 April 2024
Shirley
United KingdomBedroom
Stayed in March 2024
Reviewed: 12 April 2024
Audrey
United KingdomWeather!
Location was excellent. I would highly recommend this hotel. The food at the bar was great and the portions were good sized. Staff were very friendly and helpful.
Stayed in April 2024
Reviewed: 11 April 2024
Catherine
United KingdomOur upgraded room was on 2nd floor at front of the building. There was double glazing and little noise from the street but it was very noisy due to what we later discovered was the water pump for the showers in that section which seemed to be in the attic above us. The first night people seemed to be showering or running hot water almost constantly. It improved slightly the next two nights. We spoke to the very helpful receptionist and she spoke to maintenance and that is how we found out about the water pump situation. We only had one night left at that point or I am sure they would have moved us if we had asked as hotel was quiet. They did give us a breakfast for free when we checked out as recompense. So avoid room 240! Also pillows were very soft, a firmer option would be good.
Excellent location near to the city centre. We were upgraded on arrival. Room was spacious with tea and coffee making facilities. Bed was comfortable. We had breakfast one morning which was pretty standard for a hotel of this type. If you book before midnight for next day, it is £14 compared to £18 if you just turn up in the morning. A new coffee shop has just opened within the hotel beside the ground floor entrance so that would be an alternative. There is a free water bottle refill station at reception and also an umbrella hire stand. Staff were friendly and very helpful.
Stayed in April 2024
Reviewed: 10 April 2024
Catherine
United KingdomThe room was unbelievably hot-it was almost tropical! Somebody did try and help us and offered a fan but the noise would have been really irritiaitng.
Location was excellent-right near Cathedral. Breakfast good but quite expensive.
Stayed in April 2024
Reviewed: 7 April 2024
Sarah
United KingdomVery central, good location
Stayed in April 2024
Reviewed: 6 April 2024
Jeffrey
SwitzerlandGreat location Safe Well-managed hotel
Stayed in February 2024
Reviewed: 4 April 2024
Henry
United KingdomBed was too hard and pillows too soft. Air con had a life of its own. Breakfast could be better quality
Location, staff, food
Stayed in April 2024
Reviewed: 4 April 2024
Mark
United KingdomThe room was very nice and comfortable. Breakfast was very good being replenished regularly. The hotel is within easy walking to the Cathedral and Castle.
Stayed in April 2024
Reviewed: 3 April 2024
Michael
United KingdomVery expensive car parking and single beds joined to make a double which I think is unacceptable for the price!
Great location and staff great also.
Stayed in March 2024
Reviewed: 31 March 2024
Ellen
United KingdomHeating was poor
Location, room size and facilities
Stayed in March 2024
Reviewed: 31 March 2024
Welchman
United KingdomWeb-site not up-to-date alas. There used to be a fitness centre with a pool. The cafe was closed for refurbishment.
Very welcoming. We knew of the location as I had been a student in Durham 63 - 67. Staff very pleasant and helpful.
Stayed in March 2024
Reviewed: 31 March 2024
Nicholas
United KingdomBedroom view poor
Proximity to City
Stayed in March 2024
Reviewed: 30 March 2024
Anne
United KingdomVery cold in reception and bar/restaurant area
Staff were exceptionally welcoming and helpful
Stayed in March 2024
Reviewed: 29 March 2024
Lesley
United KingdomThe only negative point was having to pay for parking on top of the room price in the hotel car park. That being said It was worth the extra money to ensure my car was safe.
Great location, friendly helpful reception staff. Would stay here again.
Stayed in March 2024
Reviewed: 29 March 2024
Paula
United KingdomVery good welcome by all staff.
Stayed in March 2024
Reviewed: 28 March 2024
Christine
United KingdomPoor choice of food menu online different to what is on menu in hotel.
Nice tidy room and places to relax.
Stayed in March 2024
Reviewed: 26 March 2024
Sharon
United Kingdom1 bed side lamp wasn’t working
Great central location, room good size , very comfy bed .
Stayed in March 2024
Reviewed: 24 March 2024
Lynn
United KingdomThe fact that it's close to everything we needed.
Stayed in March 2024
Reviewed: 24 March 2024
Ian
United KingdomWe found the bed rather uncomfortable. This was due to the mattress topper. Otherwise there was nothing to dislike.
The hotel was in a great location just a short walk from the city centre, cathedral and castle. The hotel had a very pleasant ambience to it. The staff were very pleasant. The reception, lounge and bar areas were very pleasant, as was the coffee shop. We didn't use the restaurant. The room had a fridge and kettle, with tea, coffee and biscuits which was nice.
Stayed in March 2024
Reviewed: 23 March 2024
Vanessa
United KingdomN/a
Exceptionally clean, spacious and well appointed room.
Stayed in March 2024
Reviewed: 21 March 2024
Barry
United KingdomNo hot water on the morning of leaving.
Friendly staff. Good food. Location.
Stayed in March 2024
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