Cold pool Steam room not working Expensive and Very small car park spaces meaning that I had to park on the road which then meant that my car was damaged by another car ! Desk staff not very concerned with this to my surprise. Also quite loud music playing from somewhere close to our room in the building until early hours.

Breakfast was satisfactory.

Stayed in April 2024

Strong smell of cigarettes throughout much of the building, especially the lobby. Parking limited and for an extra charge.

Restaurant was nice with lovely food and pleasant service. Pool was small but ok and liked the steam room and sauna. Room basic and small but comfortable enough.

Stayed in April 2024

There was no parking available to me, the facilities were quite dated and the cleanliness of the bathroom was lacking. There was a shortage of pillows and the duvets were quite thin. The pool was tiny in comparison to the photo and was overcrowded.

The staff were really friendly and the food was really nice

Stayed in April 2024

Found pool and sauna/steam room bit on small side

Room good with bunk bed room which also had own bathroom. Breakfast very good. Location for us good as short walk to beach and not too far from Pier, about 15/20 min walk

Stayed in April 2024

Smaller pool than expected very busy and cleanliness was not great in the ladies changing rooms.

Good location, most areas were clean.

Stayed in April 2024

Couldnt find any play room. Also, would appreciate microvawe and small fridge as didnt have anywhere to heat up a milk for baby.

The size of our room was beyond our expectations as well as size of our bed. Our kids really enjoyed the free movement and also a swimming pool was a big plus.

Stayed in April 2024

The pool was a lot smaller than the image and the room was a little cold.

The location was great. The family room was good and spacious. The lady in the breakfast room, seemed like a Manager was very hospitable and helpful.

Stayed in April 2024

Swimming pool looks bigger in the web picture . It was a bit of a disappointment but for us not a big deal also the windows in our bedroom all faced walls but as we were hardly in the room apart for sleeping it wasn’t a problem.

Everything ,would definitely stay there again . We had a great time ,lovely and polite staff. We were very happy with our family room ,it was warm and nice. The air conditioning was useful in the night. We had our dog Millo with us, he was welcomed too .

Stayed in April 2024

Waiting to be seated at breakfast. Food ordered in the bar/lounge arrive barely warm. During peak hours the bar was not staffed continuously.

Buffet breakfast was good.

Stayed in April 2024

The electronic key card failed to work on multiple times. Had to keep going back to reception to get it rescanned. Very annoying!

Friendly helpful staff.

Stayed in April 2024

No pram/buggy access at entrance/reception, tiny room, no mini bar, shower over bath

Pool for kids, location

Stayed in April 2024

Lack of info, staff could have been more forthcoming. Noisy with windows open (traffic) squeaky floors

Comfy bed, clean, warm, nice decor, pleasant staff, nice walk to town

Stayed in April 2024

Bathroom smells mouldy, towels have seen better days. For the money, I'd expect good quality towels not old sandpapery ones. The Forest room, where they stick people with dogs for meals, is horrible. It's like an old isolation room, most unwelcoming, separated from the restaurant, not even a picture. Shocking actually.

Excellent location, beach front and shops a short walk away. The room was comfortable and modern. Breakfast is amazing! Pool etc a bonus. Warm, air con available. Staff lovely.

Stayed in April 2024

Roomy, clean. Good value, pool

Stayed in April 2024

the bunk bed was not stable, the bathroom looked a bit neglected, the breakfast didnt offer vegeterian options

the swimming pool, the decor in the room

Stayed in April 2024

Room on ground floor and close to the restaurant, but that cannot be helped and just pure luck.

Size of the beds, really big and comfortable.

Stayed in April 2024

Little bit tired in the interior but our room was recently done and was nice

Good location, reasonable price for parking, big room and very comfortable

Stayed in April 2024

The pool area, while very nice, is much smaller than it looks in the pictures. Very carefully shot!

Nice room, good location and friendly, helpful staff. The £11 "book breakfast in advance" offer is good value too, and it's great to have the swimming pool and spa area.

Stayed in March 2024

there wasn't anything we didn't like

We had room only so didn't have breakfast. our room was clean and comfortable, but a little noisy by the stairs. We didn't have much milk to make tea and coffee in the room. Good gym facility.

Stayed in March 2024

My only grumble is that we could hear something above us, sounded like water dripping maybe in a shower tray? And could hear a flush of a toilet?

Very spacious

Stayed in March 2024

Looked better in photos could do with a freshen up inside

Was OK breakfast was nice

Stayed in March 2024

The Sauna took ages to get even look warm and steam room was out-of-order. The pool is tiny, but clean and quiet.

It’s clean, comfortable, has an air-con unit which was lovely, and a bath. Lovely staff and breakfast was delicious. Close to beach and town, and so many restaurants within a stone’s throw.

Stayed in April 2024

Swimming pool could a bit more kid friendly. My 2 year old could not reach the bottom with his feet and I had to hold him in the pool. Could be a buggy and disabled easy access to the building. Had to carry the buggy with the kids up the building. The lift was too narrow with the double stroller. But the staff kindly allowed to use their storage room where we could leave the stroller over night.

The dinner meals at the restaurant was very well presented and tasty. The sheets and towels were very clean (no stain marks as sometimes found in the hotels). Staff were helpful We loved the connecting room (with bunk bed for the kids) and two bathrooms. Within walking distance to the beach. Shower pressure very good at the spa The breakfast lady was pleasant and kind.

Stayed in April 2024

At the check- in I was told straight away that I couldn’t check- in before 3pm, I have to leave and go back at 3pm. I felt like I just arrived but they wanted me to go home straight awa. I was taken aback. The guy was unnecessarily rude with me and I was too tired from my journey to say anything or question his attitude. I stayed tons of places in my life and even if I couldn’t check- in straight away, everyone was always so lovely, welcoming, flexible and supportive. Not here. That was around 12:30pm. I was so exhausted so I sat down at the bar. In the meantime others were checking in. I went to ask something then the same guy started mumbling about why he let others check- in (?) Never asked. The whole Reception was also weird with the payment and the breakfast too. I felt like they didn’t want me to pay or have breakfast??? I understand it’s more expensive if you pay for the breakfast on the day. Everything was the opposite of a good customer service. It also felt like most of the staff was new, young and inexperienced. The single room is TINY. I’m a smaller skinny person but still. I didn’t complain. I only asked them to bring me a light bulb- it was missing.. I asked them twice (morning, evening) and it still wasn’t fixed so out of the blue I got a nice and big room. It was indeed a really beautiful room. I was super happy, until it turned out that it must have been over the bar, so I could hear the noises ALL night (even around midnight). I could also hear the neighbours from upstairs (?) walking, running.. etc. You can also hear everything from the corridor. The hotel has lots of families with babies and kids so if you want to come to Bournemouth to rest- try elsewhere. The swimming pool is tiny and shallow and it’s mostly for kids. You cannot really enjoy a good swim in it. The gym was packed (even around 8pm) but looked pretty small too, so I didn’t go in. If you want a massage, definitely book in advance, apparently it was fully booked during my stay.

Great location. Nice English and Continental breakfast. No dairy alternatives though. One lady from Housekeeping was genuinely super nice and helpful (Karina ?)- 5* for her. Unfortunately the only person there who could smile.

Stayed in April 2024