Staff lovely the pool was very noisy from the water fall and the hot tub wasn't working. When we went in the morning on the Friday a class eas being taken in the pool and my mum couldn't swim. The tiles in the shower in are room need a good bleach and the outdoor chairs and table needed a clean. Food lovely and the surrounding area beautiful

Stayed in April 2024

Nothing I didn’t not really like

I loved the scenery and the history of the manor

Stayed in April 2024

Very nice breakfast, I love the organic porridge. Spa treatments recommended!

Stayed in March 2024

Very old tired looking spa not very good or big it needs a refurbish

Old character

Stayed in March 2024

Unfortunately over the past few years it’s much more corporate and less customer focused, only wanted to please the DAY guests which was sad as residents we are now only allowed to the spa either early in the morning or evenings, and unfortunately the breakfast service wasn’t good at all just one member of staff literally running around apologising to most tables, forgetting orders menus food?? Just DISAPPOINTED as this was somewhere we came for a special night away

We have stayed at this hotel for over 17years, it’s a huge part of our lives We had seen a friendly face (James) who was the porter and now reception manager which was lovely

Stayed in April 2024

Not all facilities in spa working Hot tub out of action Jacuzzi was cold Broken bed outside the spa

Property was lovely Clean

Stayed in April 2024

The spa was very old and needed to be very updated and a lot of the rooms needed updating.

The surroundings

Stayed in April 2024

Unable to use the pool as a family, be good if there was a family hour as an option

Location, staff and quiet at night

Stayed in April 2024

The room we had needs some basic refurbishment: cracks in the plastering, the bath - despite being clean - has a sediment that probably won't go anywhere unless replaced, some bits and bops being "classy" or in ruins, depending on your taste.

The manor is quite stylilsh, in a secluded place and far away from the buzz. The gardens look nice and they have all things you might need at spot: bar, restaurant, and spa.

Stayed in March 2024

Room was bland.

Spa,restaurant.

Stayed in April 2024

The Spa is disappointing. It is tired and run down. The pools were cold including the therapy pool that I would expect to have some heat. The hot tub was broken. Areas of the spa were dirty and not well maintained. The restaurant food was delicious although expensive. There were very few choices when we dined as lots of the food had run out or finished. Some of the female waiting staff were abrupt and unfriendly. We were also served by a friendly, helpful and most polite man (Uno?). He redeemed the other service we received. The bar was a great place to enjoy a pre dinner drink. The cocktails are lovely and service, in there, was excellent.

The House and Mews are stunning. Our room in the Mews was comfortable, clean and beautifully decorated. A wonderful place to stay with lovely grounds and a great view.

Stayed in April 2024

The check in was chaotic, and two of our group's rooms had been given away. None of the beds were made into singles before we arrived. No one picks up the phone when you call reception. Our stay was unfortunately a little disappointing given the price tag and the look of the venue. They did offer a partial refund which we appreciated however when we went to check out this hadn't been applied.

The staff were very accommodating (our waiter Chris especially) and the venue itself is stunning.

Stayed in March 2024

The spa is very tied and small. This was a worse spa experience than other Champneys I visited. Some areas around the pool can really benefit from descaling. Since the spa is so small, they should time guests attendance.

Their traditional building has a lot of character. The gardens are extensive and well maintained.

Stayed in March 2024

Our room in the mews wasn’t great, not very clean and very cramped

Really nice main building and surroundings and spa was very nice.

Stayed in March 2024

The upkeep of the room needed more attention.

The location of the property was stunning! I loved the gardens and open space.

Stayed in March 2024

Room could of done with maintenance cracks in walls near screws hanging out of ceiling looks like where smoke alarm should of been wall lights over the bed didn’t work, wood lice in bathroom and by bedroom window

The bed was comfy and the hounds was lovely to walk around

Stayed in March 2024

Room was too small and could hear neighbours as thin walls. Bathroom smelled of damp

Breakfast was good. Had to ask for fruit plate to be re filled. Could have better selection of coffees

Stayed in March 2024

No information about SPA facilities in room and although very pleasant staff were slow and forgot to come back when certain things were requested

Beautiful Grounds

Stayed in February 2024

Dated, no full length mirror and broken window that wouldn’t close fully. Room was cold until heating came on in the evening.

Comfortable bed

Stayed in March 2024

Bit grubby in places

Wonderful building and grounds, friendly staff.

Stayed in March 2024

A lot of small maintenance issues throughout pool area. Definitely needs attention so it does not get worse. Grouting of pools, walls in pool area, some metal work rusty. Some tiles broken. However for the price this did not detract from our stay. Facilities really good, lovely complimentary Elemis products to use.

The bedroom was spacious, warm and was decorated really well. With a great modern bathroom with big walk in shower. There was a great view of the grounds from the window.

Stayed in March 2024

The spa facilities were quite small so I didn’t really use them much and the bathroom in our room was a bit dirty when we arrived.

The scenery was beautiful and the property itself was really pretty.

Stayed in March 2024

No bathtub in our shower and a bit walk to the main building

It’s a historical building so kinda charming and unique

Stayed in March 2024

Better lighting outside as you have to walk everywhere, complimentary biscuits in the room, paper restaurant menus and spa treatments...the TV doesn't always work...plumbing needs looking at bathroom smells , front door doesn't always open.

Breakfast was lovely

Stayed in March 2024