Booked hotel for 2 nights, upon arrival was informed we could only stay 1 night, had a panic trying to book a hotel for the next night, luckily we found a hotel close by for a reasonable price. I would have appreciated a call to say the hotel was only available for 1 night so I could have made arrangements prior to the trip as they had confirmed the 2 night stay before arrival? Staff slightly cold, didn’t apologise for the issue.

Great location, close to the underground and museum quarter. Rooms where great value for money and had all the amenities we needed. Would stay again despite issues with booking.

Stayed in July 2021

Nothing: it is in a great location for the Kensington museums. The rooms are fine, some small, but clean and secure.

The staff were great. I had a room that was unfortunately not soundproofed well and next to some boisterous football fans. The night staff arranged a new room for me at about 1am (as I had a very early exam the next morning) and were really supportive. I'm sorry I didn't catch the staff member's name, but he was great.

Stayed in June 2021

Room a bit small for 3 people, however good enough for one night

Location,

Stayed in June 2021

Our room was tiny!

The location was fantastic for our stay.. very clean and most staff very friendly

Stayed in July 2021

The room we originally booked smelt like stale cigarette smoke but we contacted reception and they immediately apologised and moved us to another room. The colours of the walls in the room made it feel a bit like a prison cell, but it wasn’t a problem just a preference. The hotel is on a busy main road so it was a little noisy at night but hey if you book a hotel on a big road like that what do you expect. It was a reasonable stay for a very reasonable price so we were mostly happy with the experience.

Great location, short walk to tube, the hotel was clean and the staff were helpful.

Stayed in July 2021

Outdated and very small rooms.

I stayed here with a friend for a couple of nights, it was clean and everything we needed! Central to everything tube line 3 min walk away.

Stayed in July 2021

Walls very thin

Stayed in May 2021

The staff at the desk were fairly abrupt when discussing payment. I was ultimately double charged and needed to contact them via email to retrieve this money. The payment was back in my account in 3 days.

Large TV. Comfortable beds

Stayed in June 2021

No breakfast because of COVID. Bathroom light kept coming on at night even when door was closed. Did settle down after a while.

Great price and location. Everything I needed was in the room.

Stayed in June 2021

The room I got was next to the road, so lot of road sound coming. The biggest issue was I could hear the sound from neighbouring room, so there are issues with privacy. For me it was bit distracting as I wanted to study and wanted to have a good sleep. Rest it is fine.

The location of the hotel is very good. It is between South Kensington Station and Glouster Road station. The check in was smooth. Since I was staying alone just for a night, I liked the price. The room was clean with tea bags and kettle to warm water. Bathroom was also clean. Overall it is good if you are travelling for work and staying for 1-2 days.

Stayed in June 2021

The walls are thin so you can hear the tv from the next room, was annoying hearing the other guests watching football, the carpets are stained and could do with a clean and the toilet is very small but I'm tiny myself so I had no problems, other half wasn't as pleased. Parking costs £50 for 24 hours in a private car park or free on street parking is only available after certain times, I know this is no fault of the hotel but cheaper parking would of been great.

I booked a small double and was expecting the room to be very small but it was bigger than I initially thought, the bed is pushed against the wall but this wasn't a problem, window in the room was large, the en suite is great , shower is great, the bedding smelt freshly washed, bed was relatively comfy. Cleaners are Fab. Location was great couldn't ask for a place closer to the Natural History Museum, South Kensington station only a 5 minute walk away. Coffee and Tea making facilities in the room and a hair dryer also. The tv comes with free view channels.

Stayed in June 2021

Evening reception staff could have been friendlier.

Daytime reception very good. Excellent location for so many museums & tube around the corner. Also good pubs & takeaway around same corner🙂

Stayed in June 2021

Dont need a room with a window I discovered as the traffic noise is worse. A small room fridge would have been a bonus for milk etc.

Comfy clean and cosy. Friendly reception guy. Perfect location for local tourist attractions. Tube station close. Will return in a couple of weeks.

Stayed in June 2021

The usual, budget accommodation problems. Traffic noise, thin walls, doors banging throughout the night.

On our arrival, the gentleman at reception greeted us warmly, helped us to store our luggage and assisted us with all of our queries throughout our stay. The hotel was clean throughout, the shower was hot and the lobby catered for guests needing somewhere to eat or fill up their water bottles before a long day of sightseeing.

Stayed in June 2021

The room had some small signs of wear and tear and there were a couple of tiny signs of the previous occupant but nothing that put me off.

Fantastic location, right opposite the natural history museum. The place was mostly very clean and tidy. They have a nice fish tank in the reception with a blue tang which I thought was cool. The staff were helpful 😊

Stayed in June 2021

Rooms were small, but comfortable. Perfect for a place to rest your head.

Location was perfect for the museums and the Thai Embassy. Staff were very helpful.

Stayed in June 2021

Some may say the bed is small but was fine for what we needed. Nothing really wrong to report.

Location was great, hotel was modern and clean and staff friendly. Great little gem and great value for money. Would definitely stay here again!

Stayed in June 2021

Great location for Kensington museums. Comfortable and clean.

Stayed in June 2021

There were too many beds in a small double room which made it feel cramped.

It was clean. Good location. Easy check in and out

Stayed in June 2021

The night shift 27th. Hi point to me by his hand (finger). It was very rude and he annoyed me. I not happy to go there again, because this man.

Location

Stayed in May 2021

View from room and room was a bit in disrepair

room lay out number if beds per room

Stayed in May 2021

Staff in evening was rude. Issues with bathroom

The location was great. Manager rectified problem instantly and did everything to make us feel comfortable. Very happy with him.

Stayed in May 2021

Clean, well located, affordable (on weekdays)

Stayed in May 2021

I can hear clearly the whole conversation in the next room and some terrible sound at night.

Stayed in May 2021

Just the heater, it is still a bit cold even when I set the heater to 28 (or maybe because it was raining hard that time).

It is definitely near everything! Near to museums, and lots of cafes and restaurants nearby. For the price I paid, it's worth it.

Stayed in May 2021