They seem to be running out of the same draught beers a lot. They just need to stock up a few more barrels

Staff are great as always. Nice big clean room

Stayed in April 2024

Outdated bathroom, could do with walk in showers in the standard rooms like other hotels.

Location, staff are always friendly. Always do a decent roast dinner on a Sunday.

Stayed in April 2024

Nothing.

Location was excellent just a very short walk to town and beach.Staff very friendly and proffesional. Beautiful old hotel with loads of history attached to it. A bit tired and could do with a bit of updating especially the large breakfast room.

Stayed in March 2024

Location , suite, friendly staff

Suite was lovely, great bathroom

Stayed in April 2024

No spa facilities, no pool. Temperature in rooms was not turned on till 6pm. Didn't like the fake flowers in outside window troughs.

The breakfast was great, room was comfy and good night's sleep had. Lovely fresh cakes served. Can recommend the burger meal, so tasty. Staff are friendly and helpfull.. Overall good value for money, plus central Felixstowe, near the station and shops.

Stayed in April 2024

Rooms were small but okay for price, decor was dated and bathrooms need an upgrade. Very noisy neighbours heard as if they were in the same room when in room or hall outside.

Parking, breakfast, size of building, location. Can go for a nice walk nearby, large property, near amenities and lots of parking.

Stayed in March 2024

Sink in the bathroom was blocked, we informed reception but as it was a weekend it would not be fixed until Monday. A small hicup no problem.

Everything was was fine, lovely Sunday roast.Staff helpful and friendly.

Stayed in April 2024

Can’t think of anything

From the revolving door in, it’s lovely.

Stayed in April 2024

I loved the grand Victorian hotel but as mentioned in other reviews it could be updated a little. I stayed with my 7 year old and we had a great sleep. The bed was very comfortable and room was nice and warm and very quiet at night. Staff were all very friendly. Breakfast was nice and there was a good variety. I would stay again if ever in Felixstowe again as it was a great location near the town and beach.

Stayed in April 2024

Breakfast

Breakfast needs to be better .lots of unhappy customers .not enough staff + continually running out of coffee +cups + bread etc .Get a trolley to fill up everything rather then going outback for a few things at a time

Stayed in March 2024

The carpet in the Charles Manning Suite was a bit mucky. Could do with either a good clean or replacing. Very important as it is a family room and could have little ones crawling around

Breakfast is a buffet, but was absolutely fantastic. Stayed in the Charles Manning Suite which had perfect space for the family.

Stayed in April 2024

Window in our bedroom needs repair. I wasn’t able to open , nearly lost it on to the flat roof below. Meals in the restaurant were limited, too many items were ‘off’. That needs to be better organised as it lets down the front staff who were doing there very best to satisfy customers..

Plenty of space to sit and read or chat. Tea or coffee available to order. Side bar near the restaurant very nice now that has been opened. Breakfast good. Range of food available sufficient to have a very good breakfast

Stayed in April 2024

In need of some tlc

Central position in town

Stayed in April 2024

The bedroom was too hot and we were unable to turn the radiator off

Excellent breakfast

Stayed in April 2024

Front desk evening staff did not comprehend requests enough to take action.

Breakfast was good. Food was left out under the warmer for too long and became dry (particularly eggs)

Stayed in April 2024

The buffet breakfast still needs work and could do without the unnecessary music.

The new owners have made great strides in improving the rooms and communal guest areas. There's not many of these grand old seaside Victorian hotels left so I wish them the best for the future.

Stayed in February 2024

The hot water was scalding and u could not regulate the temperature to medium was either to hot to rise hair with or to cold rince hair needs sorting out put my room key on table while chatting another guest thise was removed without them asking if anyone had left it even though there was guest in dining hall

Local to shops train station etc bus stop to town

Stayed in March 2024

Some parts a bit neglected and old.

Rooms were spacious and clean. Quite modern rooms although hotel itself is a bit dated.

Stayed in April 2024

Breakfast. Sadly the breakfast chef had not shown up for work..so the other team members tried their best. Probably would have been a better idea to just have a nice continental breakfast than the cooked..as it really didn't work unfortunately

Lovely clean room, great location..staff very friendly and helpful

Stayed in April 2024

I was sorry to leave

Beautiful old world feel,great atmosphere and lovely staff.

Stayed in April 2024

Location is great and breakfast was enjoyable

Stayed in April 2024

Although clean, the cleaning staff could improve the level of cleanliness. More attention needed.

Best stay so far, I stay here 3 or 4 times a year. I had one of the refurbished rooms last night, and I was very impressed. Clean and comfortable, large walk in shower, bigger TV, free breakfast. A definite step in the right direction.

Stayed in April 2024

I got nothing

Great location, comfortable room, good car park, pleasant staff

Stayed in April 2024

a bit more heating in the room at times.

every thing was wonderful we enjoyed are stay the staff do a really good gob very helpful.

Stayed in April 2024