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  5. Reviews of Holiday Inn Express Cardiff Bay, an IHG Hotel

Reviews of Holiday Inn Express Cardiff Bay, an IHG Hotel 3 stars

Longueil Close, Atlantic Wharf, Cardiff Bay, Cardiff, CF10 4EE, United Kingdom

#28 of 44 hotels in Cardiff

Guests' Choice

Review score

Based on 2625 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.4

  • Location

    8.4

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    7.9

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 26 March 2024

    7.0
    Generally good with some small areas for improvement
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Cooked breakfast, shower was feeble

    Stayed in March 2024

  • Reviewed: 26 March 2024

    7.0
    Nice clean central hotel safe parking for £10 per night in a central area. Can’t recommend the brea.
    • Leisure trip
    • Couple
    • Room allocated on arrival
    • Stayed 2 nights

    Breakfast, hash browns were so overdone they were just dry shells and the sausages were disgusting. The sausages were poor quality and poorly cooked I ended up on day two having toast and butter.

    Comfortable clean room and bed

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    First class budget hotel
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything was excellent

    Breakfast was excellent, wide choice and the hot food bacon, scrambled eggs, tomatoes etc were nicely cooked,

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Superb
    • Business trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location close to city centre and cardiff Bay

    Ideal location..staff member Jack,very helpful and pleasant nothing was too much for him to do.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Short but enjoyable
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Being woken up at 3 am to a rave next door but to be fair when we rang reception the did sort the situation out

    Welcome was great and a great breakfast

    Stayed in March 2024

  • Reviewed: 23 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Room allocated on arrival
    • Stayed 1 night
    • Submitted via mobile

    Little defects in room,

    View and location

    Stayed in March 2024

  • Reviewed: 22 March 2024

    7.0
    Fair enough for a short stay, but the location is not convenient.
    • Business trip
    • Couple
    • Room allocated on arrival
    • Stayed 2 nights

    Compared to my last experience in Holiday Inn Express Aberdeen I was expecting the same standard, but it was a bit below. The breakfast was good, but it could have some additional things and improve the quality of some products (juices, for instance) or their freshness. The hotel is a bit far from main tourist attractions and there is no public transport nearby (also public transport is not good in Cardiff in terms of frequency and covered areas).

    In general, the hotel meets the standards of typical hotels of this type. So, I may say it was fair enough.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    8.0
    Most enjoyable
    • Leisure trip
    • Couple
    • Room allocated on arrival
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Good location, nice bedrooms, good breakfast

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Room allocated on arrival
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The bed and pillows were amazing. Really comfortable

    Stayed in March 2024

  • Reviewed: 20 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The staff were friendly and helpful. The rooms were decent sizes.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was a bit wishy washy...coffee machine was not working...no fried eggs available at the time plates to small...beds were two pushed together with a gap in the middle..

    Close to bay and plenty of parkin

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Exceeded expectations and thoroughly enjoyed.
    • Leisure trip
    • Solo traveller
    • Room allocated on arrival
    • Stayed 1 night
    • Submitted via mobile

    The only thing I didn’t like was the shower not being very powerful or flexible to move and the bedroom lights were limited. There was one switch by the door for main lights but no lamps.

    The staff were amazing! So lovely, attentive and generous. The breakfast was really nicely done. The bed was comfy, plenty of pillows and very comfy sofa. View of the bay was a nice bonus to wake up to. It was close to Cardiff and I was thoroughly impressed by the whole stay.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Room allocated on arrival
    • Stayed 2 nights
    • Submitted via mobile

    Neighbours were noisey but not the fault of the hotel

    Staff were great and very helpful. Room was well presented

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Parking

    Location

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    Nice hotel, but some staff need training
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    As I had my three children with me and another friend had his young daughter with him, we called to ask if the rugby would be shown in the bar. I was advised that the matches definitely would be shown on their 55” tv. Sadly when we arrived we were told that this wasn’t the case and they don’t have a remote control to switch the tv over, and it’s pre set to one channel. Fortunately my friend had a remote and was able to switch the channel so we could watch, although we had missed the first 20 minutes. This was very disappointing and I don’t appreciate being lied to.

    Walking into town. Decent sized rooms.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Seeing dogs in the hotel. I don’t remember seeing it was pet friendly when I booked the room.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast items were a bit bland

    Convenient, friendly helpful staff. Comfortable room

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    Comfortable and convenient.
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 1 night

    Car park not big enough if hotel is full. We had to park in the street.

    Good value for money. Bedroom was simple but well equipped, clean and comfortable. It was good to be able to open the window. Breakfast was good with plenty of choice. Location good.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Shower nearly overflowed due to very slow drainage. Breakfast food were not labelled in terms of allergy awareness.

    Friendly helpful staff

    Stayed in February 2024

  • Reviewed: 10 March 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Double Room - Non-Smoking
    • Stayed 1 night

    Paying for the carpark

    Stayed in March 2024

  • Reviewed: 9 March 2024

    7.0
    Spoiled by the working steel works opposite, constant humming noise.
    • Leisure trip
    • Couple
    • Room allocated on arrival
    • Stayed 1 night

    Location, photos on the net did not show a working steel works opposite, constant humming noise.

    Room and breakfast

    Stayed in March 2024

  • Reviewed: 6 March 2024

    8.0
    Night stay by the water
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Shower was broken, toilets are very low down lol. And a little dusty with the TV, there was no hdmi source option, the button didn't work. So couldn't use our switch on the TV. Not too bothered about that

    Waters edge. Asked and they fulfilled

    Stayed in March 2024

  • Reviewed: 4 March 2024

    7.0
    Good
    • Family with young children
    • Room allocated on arrival
    • Stayed 2 nights
    • Submitted via mobile

    It is about a 20 min walk to the city centre and the bus stop was not close by. For older people in our party this was a bit challenging. From the marketing read before booking, we thought it was more accessible.

    The staff were great. Very helpful and able to answer our questions about transport and distances to places.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    7.0
    overall satisfactory
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    bar was closed due to the till not working if you go out the front for a smoke you cant get back in without knocking on the door

    staff were friendly breakfast was excellent

    Stayed in March 2024

Showing 1 – 25

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