Dunalley Street, Cheltenham, GL50 4AP , United Kingdom
#18 of 28 hotels in Cheltenham
Guests' ChoiceBased on 4224 hotel reviews
7.7Cleanliness
8.3
Comfort
8.2
Location
9.0
Facilities
7.9
Staff
8.6
Value for money
7.9
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 21, 2024
Clare
United KingdomNA
Location was perfect
Stayed in April 2024
Reviewed: April 19, 2024
Ray
IrelandBreakfast excellent.
Stayed in April 2024
Reviewed: April 17, 2024
Jesica
United KingdomSmall room
Delicious breakfast
Stayed in February 2024
Reviewed: April 16, 2024
James
United KingdomNothing
The price was good value as it was a late booking. Good central location. Easy parking next door, with discount given. Good value breakfast. Good rooms, quiet.
Stayed in April 2024
Reviewed: April 15, 2024
Tracy
IrelandEasy check in, room was clean and nice breakfast. Good location for exploring Cheltenham.
Stayed in April 2024
Reviewed: April 15, 2024
Carole
United KingdomThere was nothing that stands out that needs changing
Room adequate for our needs, Breakfast was good with a plenty of verity. Location was very good for what we needed.
Stayed in January 2024
Reviewed: April 14, 2024
Nigel
United KingdomLocation and design .
Stayed in April 2024
Reviewed: April 14, 2024
Fmuk
United KingdomBreakfast was extremely avoid busy times. Otherwise, you'll be sitting on pool table. Otherwise, great. The room was not serviced the second day. Mean with milk and tea. Although reception happy to provide more. NCP right next door, or but whilst they have discount still expensive
Staff friendly and helpful.. Location fantastic
Stayed in April 2024
Reviewed: April 11, 2024
Jennifer
United KingdomIt was very noisy overnight (the location is superconvenient but the road was a race track on a saturday night)
breakfast was great and the room was fine, even with 4 of us in it.
Stayed in April 2024
Reviewed: April 10, 2024
Mary
United KingdomBreakfast time is a really chaotic. All staff are in the kitchen only coming out to refill food. No staff outside the dining area to attend to guest needs and clear tables. Guests ends up eating in tables with used plates in them. It ends up breakfast is taking longer as having to wait for tables to get cleared. We have stayed at other holiday inn which has at least 2 staff in dining area to direct guest where to sit and to clear tables. More efficient and comfortable that way
good location close to restaurants and shops. High street is just a minute away. Parking is also across the hotel plus discount is provided. Clean room.
Stayed in April 2024
Reviewed: April 10, 2024
Roy
United KingdomFix extractor fan in bathroom. Was fixed but stopped working the next day
Very good accommodation
Stayed in April 2024
Reviewed: April 9, 2024
Nike
United KingdomUncomfortable bed 🥹 and it was very hot in the room
Clean, and very central
Stayed in April 2024
Reviewed: April 7, 2024
Paul
United KingdomThe parking is not free. Although you get a discount for the parking it is not free. The quality of the breakfast was not great, e.g. scrambled eggs were quite questionable! However, it was very busy so staff were doing their best.
Comfortable room, with nice bathroom conveniently near to centre of town. Staff friendly and helpful.
Stayed in April 2024
Reviewed: April 7, 2024
Zoe
United KingdomFacilities in the room broken . Having multiple visits to the reception to sort things out as we were all tired. Didnt sleep well because of the noise.
Booked two rooms as staying with older children and advertised as having a swimming pool Found out the pool was at a local fitness centre and we could not use it after 5. The tv in our room didnt work so they moved us to a connecting room which was better but then the AC/ heating didnt work in that roo. We stayed though as too much hassle to move again and we were all tired. Went into the bar but no beer on draft except Corona. Pool table was busy but we got a game in about 10pm. Didnt sleep well , hotel on a very busy junction with roadworks. Breakfast was lovely though and they let us check out at 1 so we could use the pool ( it opens at 2). They had checked us out at 10 so we couldnt get back into our room even though our bags were there but they sorted it eventually.Good location for the shops etc .
Stayed in April 2024
Reviewed: April 7, 2024
Oludayo
United KingdomOkay
Stayed in April 2024
Reviewed: April 7, 2024
Emma
United KingdomFood quality and selection was basic but fair but the dining area was too small for the volume of guests, not enough staff working to replenish food, crockery and clear tables. I emailed b4 our stay to ensure my son and dog were included on booking but on arrival, neither were and we had to ask for the sofa bed to be made up. Was rectified quickly though.
Food quality and selection was basic but fair but the dining area was too small for the volume of guests, not enough staff working to replenish food, crockery and clear tables. Towels were a good size and nice and fluffy. Main bed was comfortable.
Stayed in April 2024
Reviewed: April 6, 2024
Sean
United KingdomClean great location
Stayed in April 2024
Reviewed: April 6, 2024
Neville
United KingdomNothing
The multi storey car was just across the road which was discounted by the hotel there was loads of places to eat a 100 yards from the hotel the breakfast next morning was full of very good quality produce there was something for everyone
Stayed in April 2024
Reviewed: April 6, 2024
Kathleen
IrelandThe breakfast was excellent. Reception staff were very friendly and helpful. Ideal location.
Stayed in March 2024
Reviewed: April 6, 2024
Srinivasa
United KingdomDinner menu could have been better in terms of taste n choice. Parking charges should ideally be weaved off completely by the hotel.but we were given only 25% discount.
The complementary breakfast is pretty good.
Stayed in April 2024
Reviewed: April 4, 2024
Arun
IndiaFood and room was good. Location was good
While booking it said parking, fitness center and pool. but when we arived nothing was inside the property, we have pay addition for overnight parking and the pool for the local lesuer center.
Stayed in April 2024
Reviewed: April 4, 2024
Andrea
United KingdomRoom was very hot - thermostat didn’t seem to work to turn temperature down, sofa bed had quite sharp metal parts in the side when getting in/out bed. Children caught themselves a few times. Room was very very small.
Very helpful staff, great breakfast and lovely and clean. Great location.
Stayed in April 2024
Reviewed: April 2, 2024
Michael
United Kingdombad drain smell in the bathroom, asked reception to have it dealt with or supply air freshener for bathroom until the issue was resolved. sadly this issue was not resolved during my 5 night stay and no air freshener provided to at least mask the smell. good location for the centre bars and restaurants. sadly gym and pool is not actually at the hotel and car park is a paid per night NCP
Stayed in March 2024
Reviewed: April 2, 2024
Patricia808
United KingdomStaff did not smile much. Not very friendly overall. Location a bit dull
I the beds are comfortable and the shower was hot and nice pressure. I liked the yogurt granola breakfast. Also nice lounge with pool table
Stayed in April 2024
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