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Beautiful location fantastic building .

Stayed in April 2024

Nothing aside the fact we didn’t stay longer.

Location quiet and peaceful . All very friendly and helpful staff. Food in the cedar restaurant amazing. And spa facilities nice to relax in.

Stayed in April 2024

The room was very hot at night and there’s no view

The location was relaxing and interesting and the decor was up to date with reference to the historic past. The food was amazing and the spa facilities stunning.

Stayed in April 2024

everything was pretty great except (and it's quite minor)Pool could have been slightly bigger - there were two people already in it doing lengths - and there was barely room for me to do them as well.

Spa was fabulous - loved that you could order drinks whilst in the outdoor jacuzzi. Also a good variety of different types of saunas (about 4 I think?) Staff were all really friendly. Greeted with a glass of bubbles on arrival. beautiful building and grounds. Amazing breakfast. Had a brilliant stay overall and will definitely visit again.

Stayed in January 2024

When we were there, the hotel had a problem with hot water in the spa facilities, which wasn't great, meaning several features were out of order. My biggest issue with the hotel is the fact that they didn't really pick up the phone from guest rooms. Reception is busy I get that, but there's no excuse for other departments, (eg room service) not answering straight away. On multiple occassions over multiple days I had to wait more that 5 minutes for any calls to be answered. Another small gripe is the tea in the room. If you offer the guest 5 types of tea to choose from (and there's no need to offer so many infusions) that means they only actually have one tea bag to make normal tea between two people from evening to morning. Common sense says that's silly. Two regular teabags would be the minimum, four to be safe overnight, and these should be topped up by room service morning and evening. Guests shouldn't have to chase tea bags for days.

The property is beautiful and has a very relaxing atmosphere. The rooms are fabulous and get the balance of modern facilities, relaxation and vintage property just right. The food is better even than one would expect and does deserve a call out in its own right. Little things like the coffee at breakfast that people might not notice are good, even room service pizza is excellent. Full marks to the food side.

Stayed in February 2024

We were a bit disappointed with the food from the bar area. First time we’ve ordered the gnocchi and it was really salty. During the second time, we order a pizza (it was ok) and a burger (this one I’d recommend). The service was great though!

Best thing about our stay was definitely the staff! They were really helpful and sympathetic. We were treated really really well - above average. It made us feel really welcomed. The room was fantastic- very clean and spacious. The Cedar restaurant is amazing! The food and the service exceeded our expectations.The spa area is perfect - really clean, modern and spacious.

Stayed in February 2024

Everything

Stayed in January 2024

Nothing you could not fault it!

A fantastic venue in beautiful surroundings

Stayed in January 2024

Nothing

The character of the venue was wonderful and steeped in history. There are so many lovely walks directly from the property too and the food and all the staff were excellent.

Stayed in December 2023

No

Beautiful , historic and luxurious. A wonderful spa and best steak ever!

Stayed in December 2023

Loved it all

Beautiful, picturesque and comfortable

Stayed in November 2023

Slightly chilly in the Great Hall - take an extra jumper, it is a big room to heat!

A beautiful setting, incredible food, wonderful staff, all in all an excellent stay I would thoroughly recommend it.

Stayed in November 2023

Lack of lift made it tricky carrying the baby and pram up and down the stairs

Staff are exceptionally friendly and attentive. Feyzullah and Mo in particular were brilliant.

Stayed in October 2023

cheese board is poor

The great hall is a wonder and a credit to the refurbishment team.

Stayed in October 2023

We understand that the property is a Listed Building, which posed restrictions on alterations, but there is no lift (elevator) and we were staying on the third floor with quite a lot of heavy bags. We were given help with our bags, but the stairs were very narrow. We were staying during unusually hot weather and our room did not have air conditioning. Two fans were provided, which gave some mild relief, but the heat really detracted from the enjoyment of our stay. We learned later that other rooms in another part of the hotel did have air conditioning, but this was not pointed out to us at check in, so make sure to ask before booking if you care about room temperature. To be fair England rarely has weather hot enough to make air conditioning necessary, but unfortunately it was last week.

Peaceful location with good facilities. All staff were excellent and extremely polite.

Stayed in September 2023

Na

The atmosphere, staff engagement, and overall quality of the accommodation and spa. The staff were great ambassadors for the hotel, and the travel pack provided as we were checking out was a lovely touch..

Stayed in August 2023

Breakfast was exceptional! Service was superb! Dinner was phenomenal. The room was great!

Stayed in July 2023

Luxury Hotel and newly renovated spa area, the spa staff couldn't do enough for you.

50th Wedding Anniversary Celebrations for my parents' anniversary weekend.

Stayed in June 2023

There was no elevator to take us upstairs to our room, but there may have been one.

We arrived slightly early having travelled some 500km to get to the hotel, we were checked in early and the staff were fantastic. We decided to change to a room in the new building, very modern. The restaurant serves amazing food, and if you want a taster a la darte menu this is possible, along with afternoon teas. There is plenty of parking outside.

Stayed in June 2023

Nothing

I booked this hotel for my parents as a gift. They said the following. The hotel is absolutely stunning inside and out. The afternoon tea was fabulous with warm scones sandwiches and cake with a stunning backdrop. The staff were wonderful and couldn't do enough for you. The room was clean and of high standard. They would definitely come again and have recommended it to us. We may have to pay a visit!!

Stayed in June 2023

nothing

staff were so accommodating and the spa was fantastic xx

Stayed in June 2023

Wonderful hotel. We were on our 3 visit and will go again! Restaurant food is highly recommended. All staff we met were very friendly and welcoming.

Stayed in May 2023

Loved it all

Beautiful building and grounds

Stayed in May 2023

Breakfast was fine restaurant staff excellent But quality of room and service was poor

Stayed in May 2023