26-28 Sussex Gardens, Westminster Borough, London, W2 1UL, United Kingdom
#1065 of 1,102 hotels in London
Guests' ChoiceBased on 929 hotel reviews
5.0Cleanliness
5.6
Comfort
5.3
Location
8.1
Facilities
4.9
Staff
7.5
Value for money
6.0
Free Wifi
7.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 28, 2025
Pin
MalaysiaNear Paddinton Railway Station. It has what I need for a night's stay.
Stayed in August 2025
Reviewed: August 25, 2025
Modi2u
United Kingdom-The floor is made of wood and there are bad cracks and -anyone who walks makes a sound -there is no insulation for the windows from the sounds of cars. -I could not sleep -there is no fan - there is no type of hospitality in the room, tea or water
Stayed in August 2025
Reviewed: August 25, 2025
Riccardo
United KingdomUncomfortable bed, terrible shower
Stayed in August 2025
Reviewed: August 11, 2025
Anna
PolandThe flush doesn't work and you have to press the flush several times to flush the water.
Location
Stayed in August 2025
Reviewed: August 5, 2025
Ersan
TurkeyRoom and bathroom is so small. Lavatory is inside the shower area. When you take shower, everything gets wet. And something like bedbugs bit me.
Location is good, near to the subway station. Price is good
Stayed in July 2025
Reviewed: August 2, 2025
Keith
United KingdomVery tiny room, stair carpet was coming away, potential for a fall. No fan to cool room.
Location, close to Paddington station.
Stayed in July 2025
Reviewed: July 31, 2025
Bernard
PolandBed, mattresses was awful. The room was like from the village hut. I guess ok for the price.
Location and price.
Stayed in July 2025
Reviewed: July 27, 2025
Jordan
United Kingdombeds weren't comfy
location
Stayed in July 2025
Reviewed: July 27, 2025
Greg
United KingdomSmall dated and noisy
Location
Stayed in July 2025
Reviewed: July 27, 2025
Jason
AustraliaExtremely small room and bathroom. It's expensive for what you get
Location and helpful staff
Stayed in July 2025
Reviewed: July 25, 2025
Paolo
United KingdomFriendly staff, quiet room
Stayed in July 2025
Reviewed: July 24, 2025
Neil
United Kingdomno lift
bathroom small
Stayed in July 2025
Reviewed: July 23, 2025
Tim
United KingdomThe room I was given had no carpet, the curtain would not shut a0s they were falling off, the over bed light was broken, and the table had a broken leg. Room was at front and was noisy from road. Requested a different room for final 2 nights which was better, but,also had a broken over bed light.
The room price seemed OK, for the locstion
Stayed in July 2025
Reviewed: July 22, 2025
Ruth
AustraliaThe room was dingy - but the main issue was that it was not a real bed it was a collapsable one with a foam mattress. I could not put my pillow against the wall as it would push the bed off the wall.
it was affordable and in a good location.
Stayed in June 2025
Reviewed: July 16, 2025
Jayne
United KingdomThe room was very tired, toilet hadn't been cleaned and the seat was loose, there wasn't any tea / coffee making facilities
The location
Stayed in July 2025
Reviewed: July 2, 2025
Mark
United KingdomGiven that I’ve paid the same for a travelodge on many occasions, this hotel was clearly lacking. It was dark and dingy and even though it wasn’t noticeably dirty, felt it. The room was cramped and the beds were more like camp beds as opposed to being items of furniture. Wouldn’t want to spend any more than an overnight stop as not even tea making facilities
The location is fantastic
Stayed in July 2025
Reviewed: July 1, 2025
Lynda
New ZealandReception area needs work - very unwelcoming with nowhere to sit while waiting - outside signage needs brightening up - looks shabby
Clean - I had a tiny room but with street view so could open windows Bedside light or tv not working eventually got a fan that functioned Staff were helpful and not far to Paddington metro and rail station
Stayed in July 2025
Reviewed: June 30, 2025
Richard
United KingdomHottest hotel room I've ever been in. The window didn't open. Plus springs in bed were sticking out
Location and price
Stayed in June 2025
Reviewed: June 30, 2025
Jessica
United KingdomSmall touches to the room and a small update could have made such a difference
I stayed in a cupboard. Barely room to swing a cat. Shower however was lovely but everything dated and a little tatty. Location so useful for Paddington and the Heathrow Express.
Stayed in June 2025
Reviewed: June 29, 2025
Mcrae
United KingdomThe mattress was super thin and you could feel every spring possible. The shower and sink were filthy and grimy and the sheets on the beds were covered in little pubic hairs.
The location was good, so good value for money for London. We only stayed one night and used the room for 12hours maximum as a base for sleeping, but wouldn't like to stay any longer than required.
Stayed in June 2025
Reviewed: June 29, 2025
Karen
United KingdomThe bed was tiny, the bathroom was tiny and the room itself was just about big enough to swing a cat. I slept there and it did its job.
It did the job, I don't think I would have got a room with a private bathroom for anything less being so close to central London
Stayed in June 2025
Reviewed: June 27, 2025
Wendy
United KingdomLoo took ages to fill Mattress very lumpy Decor really dated Bed really narrow Black mould in shower, which was little more than a trickle Very hot as on 3rd floor but at least windows opened
Very basic, close to the tube station Short walk to Paddington Staff friendly Economical considering location
Stayed in June 2025
Reviewed: June 25, 2025
Denis
CanadaPlease see above.
The hotel staff is very friendly and polite as well as they have provided us with whatever we were asking , but the rooms are very small , the mattresses are a nightmare, no AC units in the rooms ,no shampoo. For the price of 90£ per night we were expecting a different condition. It's good maybe for 1 overnight stay in my opinion .
Stayed in June 2025
Reviewed: June 12, 2025
Smith
United Kingdomthe shower pressure could have been better. Hot water would have also been nice.
Ideal location for us, along with the price. We didnt have high expectations of the hotel so were not disappointed in the respect
Stayed in June 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content