1 William Prance Road, Plymouth, PL6 5ZD, United Kingdom
#11 of 26 hotels in Plymouth
Guests' ChoiceBased on 5259 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.5
Facilities
8.5
Staff
8.8
Value for money
8.5
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 24, 2024
Elizabeth
United KingdomDinner menu was a bit limited. Fancied something simple like a pizza, but none on the menu.
Enormous room with huge beds, high ceilings, big bright window. There is a Starbuck's in the car park which is great to grab a coffee en route to work. Very well kept communal spaces. Free water bottles in the room replaced daily - the little things mean a lot.
Stayed in April 2024
Reviewed: April 24, 2024
Brenda
United KingdomRestaurant service was slow at night.
Friendly staff, clean and good value for money
Stayed in April 2024
Reviewed: April 23, 2024
Tina
United KingdomBig rooms and beds. I love the free parking, hard to find in Plymouth
Stayed in April 2024
Reviewed: April 23, 2024
Gary
United KingdomNo USB charger sockets+ very hard pillows
Size of room, quite and good facilities
Stayed in April 2024
Reviewed: April 22, 2024
Luke
United KingdomBed was a little jiggly (sort of felt like a waterbed!) so there was quite a lot of movement for one person when the other person moved. Partially mitigated this by “top and tailing”. Room was also quite warm - didn’t really feel like the air con temperature setting was that accurate compared to the actual temperature. Mitigated by opening a window.
Huge bedroom and a spotless, well-equipped bathroom. There was also very good shower pressure and temperature. Hallways and public areas spotlessly clean. Staff were helpful. Parking was good with nice wide spaces. Good facilities nearby, e.g. Starbucks. I was also able to attend my workplace at the hospital very easily so can’t fault the location. Good price too!
Stayed in April 2024
Reviewed: April 22, 2024
Fiona
United KingdomRoom had a couple of tired areas.
Convenient for our daughter who is at Marjon Uni and getting into Plymouth.
Stayed in April 2024
Reviewed: April 22, 2024
Derek
United KingdomOur beds legs didn't seem to be attached to the frame properly and the whole bed seemed to move
The rooms are clean, but a little dated.
Stayed in April 2024
Reviewed: April 22, 2024
Tracey
United KingdomThe pillows on the bed were too hard for me. It wouldn't stop me staying again though
Everything about the hotel was fantastic
Stayed in April 2024
Reviewed: April 22, 2024
Graeme
United KingdomNothing
Food was very good
Stayed in April 2024
Reviewed: April 21, 2024
Chloe
United KingdomOnly there for a night so not going to start picking holes!
First time using any Future Inn hotels. Was easy to find. Approx 15-20mins to the town centre. Good location. Room size was great, had 2 double beds in it, both comfy. All the extra little touches were really lovely and unexpected. Staff friendly and helpful
Stayed in April 2024
Reviewed: April 20, 2024
Dawn
United KingdomOn arrival, one of the receptionists ignored us. No warm welcome, didnt attempt to make eye contact or engage with us. Anna, was courteous, friendly & professional. The bar staff were excellent although tables & bar needed some attention. Restaurant staff & breakfast staff were pleasant, although I had to wait over 15 minutes for vegetarian sausages. Hotel entrance has no signage apart from NHS Phlebotomy Clinic which was confusing.
The location. Some of the staff were professional.
Stayed in April 2024
Reviewed: April 20, 2024
Jonjo
United KingdomGym could have been open till later. Air con seems to make noise even when you turn it off.
Impressed with level of provision for such a good price. Paid just £67.50 for a huge double, double bed room. Biscuits, chocolates, water in room etc. Nice beds, towels didn’t smell chloriney.
Stayed in April 2024
Reviewed: April 20, 2024
David
United KingdomBuffet breakfast food was not very fresh. Uncomfortable bed, very restricted menu in restaurant.
Convenient, easy to park, fairly good value for money.
Stayed in April 2024
Reviewed: April 18, 2024
Jonathon
United KingdomRestaurant staff delayed delivery of my dinner for 55 mins. Drunken guests banging on the door of their room at gone midnight
Free parking, wi-fi, spacious rooms with comfortable bed
Stayed in April 2024
Reviewed: April 18, 2024
Jessica
United KingdomShort staffed so no room clean/replenished tea/coffee etc.
Friendly hotel. Great location
Stayed in April 2024
Reviewed: April 17, 2024
Linda
United KingdomLocation good
Stayed in April 2024
Reviewed: April 17, 2024
Harshwardhan
United KingdomExpensive Breakfast slow kitchen service menu can be more clearly articulated
Room was nice and clean and spacious Good parking availability
Stayed in March 2024
Reviewed: April 16, 2024
Peter
United KingdomBread at breakfast a bit ordinary.
Spacious room, staff helpful when had to adjust the booking twice, comfortable bed, well equipped, water, hot drinks, biscuits all plentiful. Good restaurant. Very reasonable price.
Stayed in April 2024
Reviewed: April 16, 2024
Andy
United KingdomVery helpful staff
Stayed in April 2024
Reviewed: April 15, 2024
Tyler
United Kingdomonly issue was it said 24hr room service rang for a bottle of wine to be told they couldn’t bring it up as there was only one staff
really nice property nice and clean
Stayed in April 2024
Reviewed: April 15, 2024
Charlesworth
United KingdomNothing
Everything was as advertised and the room was lovely. The facilities were excellent.
Stayed in April 2024
Reviewed: April 14, 2024
Andy
United KingdomNothing
Clean and comfortable
Stayed in March 2024
Reviewed: April 14, 2024
Alan
United KingdomIt’s not within walking distance of much however there is a bus into the town centre. Quilts were on the thin side but comfortable all the same.
Plenty of parking. Staff were very helpful and friendly. Very clean and the breakfast was great quality and very good value.
Stayed in April 2024
Reviewed: April 14, 2024
Moneeba
United KingdomA bit far from town centre
Free parking, all the facilities provided with shampoo, conditioner, shower gel, towels and air con/ heating Paid £72 for a night over weekend which was very good value for money.
Stayed in April 2024
Hinckley, UK
Kortrijk, Belgium
Wennigsen, Germany
Lamballe, France
Paris, France
Estepona, Spain
Buderim, Australia
Tanay, Philippines
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content