Too small room

Location

Stayed in February 2024

Small room , tiny bathroom, but ok for 1 night.

Perfect location, room was ok , a bit small but I suppose that reflected in the price we paid . Staff were very friendly and helpful

Stayed in March 2024

The rooms were tiny. And the steps up to the bedroom part were not ideal

Easy to check in and clean

Stayed in March 2024

Musty smell in basement rooms.

Breakfast excellent. Location very convenient. Staff very good.

Stayed in March 2024

The view from the bedroom - onto a building site! Also, the bedroom was very small, not a lot of room to manoeuvre.

Great location, especially for the museums and Kensington. Room was basic compared to the grandeur of the communal area downstairs by reception, but the room was clean and the complementary half bottle of wine was a nice touch! Breakfast was really good, waiting staff were very friendly.

Stayed in April 2024

Sofa bed was terrible - should not be there

Stayed in April 2024

I’d like to have a mini fridge in the room, it’s a standard facility at good hotels.

Beautiful period building with old world charm, friendly staff, great location, near to many specialty restaurants and great customer service from the team.

Stayed in April 2024

Room to small for price. Even travelodge rooms are bigger

Location

Stayed in April 2024

It’s tired. Bathroom very small and not overly clean. Failed to mention that there is quite loud construction / noise at the back of the hotel. Staff were just going through the motions and weren’t overly friendly.

The location.

Stayed in April 2024

Very good location in Queensway (lovely zone). Perfect to spend a weekend in West London. Small room with facilities. Good staff.

Stayed in April 2024

The bed was very firm so laying on it watching tv hurt my back but laying sleeping was fine and I did sleep well. I was on the 4th floor and was woken a few times by noise outside and doors slamming.

The building Is outstanding! And very well looked after. The breakfast was the best I've had in years and a huge selection

Stayed in April 2024

Pillows were smelly and the bathroom was small

Location to tube being five min walk and close to Hyde park . Breakfast was good and the decor was charming .

Stayed in April 2024

Rooms Small Mattress in need of updating Bathroom Very Small with Cheep LED light bulbs in light fittings

Good Location Good Bar Reasonably Priced Reasonable Local Food just a short walk All Staff Helpful and Friendly Good for Portobello Road Market, Hyde Park Royal Albert Hall A Good Base

Stayed in April 2024

Pillow hard . Bed small Shower over bath was difficult to manage and made everything flooded

Lovely decor nice facilities friendly staff very good value

Stayed in April 2024

The bedroom was too small

The breakfast was great…

Stayed in April 2024

The room was small and Narrow, Then again it is London , every where is small and narrow , the room, had a tiny stair well that takes you further in

The Old British Interior decoration and the in house theatre that has been converted to a bar and the history of the building , the fact that each room had water and cups for tea and biscuit for refreshments

Stayed in April 2024

The rooms were extremely small

Location and a beautiful building

Stayed in April 2024

Bar shut at 11 would have nice if it was open a little later for us to have a nightcap .

Lovely building, good location, breakfast was lovely, friendly staff.

Stayed in April 2024

The lobby doesn’t match the rooms. They were small and didn’t look like the rest of the hotel. Breakfast could’ve had vegetarian options and the shower didn’t have conditioner.

The beautiful lobby and hallways were a treat. The staff were helpful and the rooms have AC which is a result. Breakfast was good for what was there.

Stayed in April 2024

Raymond was amazing from the moment I walked through the door until I departed

Stayed in April 2024

Room was very tiny but we knew that booking because of other reviews. Didn’t really bother us.

Loved the location!

Stayed in March 2024

The air con did not work in my room , the shower was also not able to be stood under properly, it was a very hot stuffy night as the window wouldn’t open

It was a very nice building quite quirky with the bar and grand entrance rooms

Stayed in March 2024

Upon check in, the receptionist was professional, but not welcoming or pleasant. I had booked the room for 2 guests, however, was made to feel like I had not correctly booked the room for 2 guests. It was a twin room. The room had been paid in full and nowhere on the website did it mention I would need to provide a card for a holding charge. Whilst I was happy to provide it, it was the manner in which it was requested - especially given the room was already paid for in full. We had not booked breakfast, but finding out at check in that breakfast would be more expensive to book at the hotel, as opposed to if we had of booked it prior to arrival. A breakfast charge of £25 seems excessive - even by London standards! Upon checkout, we were not asked how our stay was, just room keys taken from us and 'you have paid in full, you can leave now' - this really took me by surprise! We werent asked if we needed to store our luggage or even 'have a nice day'. Was very abrupt. I have previously worked in the hospitality industry, and in hotels, and I am always willing to give places the benefit of the doubt when it comes to certain aspects, as I know how hard it is to work in the industry, but bad manners are not acceptable. The check in/check out experience is the only thing I can fault with this stay. There was fruit and wine in the room, which we were unsure if were complimentary, but we did not drink or eat just incase it was chargeable as we did not feel comfortable asking the receptionist after our check in experience.

Fantastic location - mere minutes to Hyde Park, and Queensway Tube station around the corner. The hotel is beautiful from the outside and inside is also beautiful. I usually stay in a 'chain hotel' when travelling, and was initially nervous about staying in a boutique hotel, but there was no need for those nerves! My friend and I were both bemused with reading previous reviews with the 'half shower curtain' comments - it did make us laugh, as the shower screen does seem a bit pointless, however, we both showered and our bathroom floor did not resemble a swimming pool, so not sure about the other reviews highlighting this! We walked from Paddington Station, and maps was easy to follow. The decor of the hotel is a tad on the dated side, but we felt the hotel was absolutely beautiful and loved the feel of the decor and our room was comfortable and clean. No sign of wear/tear in our room, but I would have loved to have been able to open the window as we had a small balcony, but understand why the windows were sealed. I would consider staying here again.

Stayed in March 2024

The bed room was exceptionally small for double bed and two to move around’

Very smart period “ hotel

Stayed in March 2024