We had an incredible stay at this stunning hotel, rich with history and charm. From the moment we arrived, we were impressed by the elegant atmosphere and beautifully preserved details throughout the property. The staff were absolutely fantastic warm, welcoming, and always ready to help. Nothing was ever too much trouble, and their attention to detail truly made are stay special. We would highly recommend this hotel to anyone looking for a memorable and relaxing experience.

Stayed in August 2025

The decor of the dining room was a bit too modern for the historical building. The pillows were not firm enough

Breakfast was very good and the staff friendly. The room was nice but I thought it was quite expensive - I have stayed in a lot of the best hotels in York and it did not quite match the reviews it was given. But it was nice nonetheless.

Stayed in August 2025

Nothing to fault

The staff are very friendly and helpful Excellent location

Stayed in July 2025

Nothing

Location is close to Minster and other York attractions, but hotel is quiet and calm.The gardens are a delight, staff cannot do enough for you, and food is excellent

Stayed in July 2025

Clean and tidy and friendly staff

Nicely situated

Stayed in July 2025

Tell the chef to put rosemary and thyme on the roast potatoes 😂 Jokes aside we couldn’t write a bad thing about our stay

Great location Staff were brilliant and really helpful Lovely hotel Slept like a new born baby A shame the weather was awful as the hotel garden looked fantastic Definitely would stay again

Stayed in July 2025

Maybe a spa or a gym, hard due to space restrictions.

The breakfast was excellent.

Stayed in June 2025

Nothing. Just a couple of tips for other travellers : (1) there isn't a lift because this is a listed building and not allowed to convert it so if you are visiting with reduced mobility be aware you will have to walk up a couple of flights of stairs. Staff will help you with your luggage but not recommended if you are in a wheelchair or use mobility aids. (2) Their restaurant is closed on Tuesdays, not a problem because there are lots of interesting independent restaurants in York. I can recommend the York Minster Refectory only a few minutes walk away, excellent food.

Everything. Kind attentive staff, a beautiful room that I only booked on the day, incredibly historic building and gardens, practically in the grounds of York Minster, private parking making it easy to explore York on foot, good Yorkshire breakfast, lovely bar area in the Long Room, peaceful and just what I needed as a short stopover on my drive up to Scotland.

Stayed in June 2025

Room was a little small as was the tv.

Excellent location. Beautiful building and superb staff. Relaxed chilled atmosphere. Beautiful outdoor area.

Stayed in April 2025

Customer service, location, car parking, ambience

Stayed in April 2025

The restaurant was full

It’s location and excellent host

Stayed in April 2025

Nothing

Should be 5 star

Stayed in April 2025

Nothing, everything was great

The property is beautiful, ancient, well maintained and in an excellent location in the city centre. We had excellent service from all the staff that we met and an excellent breakfast. I’m very glad that we booked to stay.

Stayed in March 2025

Nothing

The property was beautiful, one of the oldest houses in York expertly renovated and decorated.

Stayed in February 2025

Nothing

Perfection, staff were very welcoming and helpful. The room was clean and larger than expected. Food was perfect, and the hotel is just by far the best we have stopped in in York. Great place to stay.

Stayed in February 2025

Nothing.

Full of character and location.

Stayed in February 2025

Nothing

Ideal location, lovely period building with character,

Stayed in February 2025

Nothing - it was perfect.

Hotel is stunning, staff were helpful and friendly and breakfast was delicious! Located right next to York Minster and within walking distance of shops.

Stayed in December 2024

Breakfast was very disappointing. We’re like to be able to get our own orange juice. No cereals & pastries was out.not everyone likes a full English first thing. Need more choice

Location was fantastic. Loved the old style feeling of it. Lots of character

Stayed in December 2024

Could I suggest somehow getting a long mirror in the room Elizabeth grey , also a small dressing table would be useful but I know not a lot of space , we did miss a larger tv too and it wasn’t a comfy position watching tv from the bed , no complaints just an observation of what the next generation of guests will be wanting

Loved everything , everyone was so amazing , nothing was too much trouble , smiles all round and felt acknowledged by all staff members , the hotel is stunning , amazing location , like stepping back in time with modern features , perfect atmosphere , romantic and a very special hotel

Stayed in December 2024

The beds were alittle too soft abd the same with the pillows although the duvet was superb The toilet flush was not working properly

Loved the staff friendliness, the whole ambience of the property

Stayed in December 2024

Service charge at the bar. Unnecessary when you are paying so much for the rooms.

Breakfast was very good. Location is excellent as the hotel is just behind York Minster.

Stayed in December 2024

We loved everything about this hotel from the time we walked through the door A+

Stayed in November 2024

All staff were super attentive and friendly, a superb stay!

Stayed in October 2024