Very dated rooms, tatty/dirty carpets/ basic facilities in room

Good location impressive building and grounds lovely reception staff

Stayed in April 2024

All good except for other guests who were noisy after midnight having a heated argument in the corridor. Turned out they were US army personnel. They need to be more mindful of other guests.

Great room, internet, breakfast, etc but worth you avoiding little toiletries in plastic wrapping - all adds to single use throwaways. Is there a local maker worth partnering with who uses more sustainable packaging?

Stayed in April 2024

Needs more info in room about room service as only a menu for dinner options.

Clean, quiet peaceful

Stayed in April 2024

The WiFi was appalling! Nothing that required the Internet worked

The room was nice enough and was decently comfortable. The facilities were really nice, especially the pool, jacuzzi and spa!

Stayed in April 2024

Spa Facilities were excellent

Stayed in April 2024

Reception area is a little non descript, we arrive when there was a full blown wedding going on and thought we had walked into the wrong area. The key cards for some reason didnt work, we must’ve had 4 attempts at changing them .

Room, very clean, breakfast was excellent, service a little slow. Dinner was very good although for some reason my food did not arrive and by the time I got it everyone else had eaten, I was offered a free drink to compensate, but feel that my meal should’ve been free. I only ordered the chicken with salad. When it did arrive it looked like a plate of grated carrots!!!

Stayed in April 2024

Close to our wedding venue at Over Barn

Stayed in April 2024

Staff friendly and helpful. Perfect location for Gloucester

Stayed in March 2024

Booked rose petals and chocolates on arrival, was charged for this when I arrived but had not been done. Chocolates were then sent to the room that looked like there were leftover from someone else plate. Room was freezing, had to ask twice for someone to come look at it. In the end was left with little electric radiator. Bar, evening meal and breakfast, staff seemed over run and not enough capacity to manage volume of guests. Evening meal was cold food on hot plates, had to request service each time.

Spa facilities were lovely, nice views from window in hotel room,

Stayed in March 2024

It’s a little run down in the bedrooms, beds aren’t a comfortable at all very hard. Spa facilities are average

Gorgeous Manor House in the Cotswolds close to shops if needed

Stayed in March 2024

The room keys didn’t work so they poor staff had to traipse all over the hotel to let guests into their rooms Meals ok but menu didn’t inspire

Loved location Absolutely loved the spa/ massage best ever Liked the decor

Stayed in March 2024

Great historic building, comfortable and with excellent food for dinner or breakfast

Stayed in December 2023

The mattress.

Food was good, room ok, but the bed wasn’t to my liking. However the staff were very friendly.

Stayed in March 2024

Nothing really was all very nice, our 4th stay but first since upgraded

New decoration is lovely, restaurant now bigger with outside patio giving a nice open space. Lovely warm decor

Stayed in February 2024

Dinner service was not great. A starter was forgotten and part of main course was cold but staff rectified quickly.

Location and spa.

Stayed in February 2024

When arriving at spa there were no robes available, even though there was barely anyone in the actual spa. They did offer to get some from our room, we said not to worry but when we got to our room we didn’t have any there anyway so had none for the next day in spa either. I think if paying for a ‘room with spa access’ you should be able to use the spa for the duration of your stay not just a few hours. For the price paid I think more breakfast variety could be available without having to pay extra.

Decor and presentation were beautiful, staff were very friendly and helpful. Beautiful surroundings/views. Very relaxed atmosphere.

Stayed in February 2024

Nice location

Nice staff

Stayed in February 2024

The bad smell of the reception-bar area is not really nice. Our room and the whole building had a bit of refurbishment definitely, but it is a really outdated building. The extra bed provided to our daughter was horrible ,bless her, unfortunately she couldn't sleep Unfortunately, we wouldn't recommend it . The staff was nice . It wasn't worth taking any memorable photos at all.

Dinner and breakfast were nice

Stayed in February 2024

WiFi didn't work. Some aspects of pricing feel a bit mean- having a surcharge for a full English feels penny pinching, better to add the £5 onto the room? Spa access restricted according to room rate, we would have enjoyed a morning swim before we checked out but had already used our hours access!

Lovely pool, great meal and comfortable quiet room. Staff attentive and communal areas nicely furnished and spacious. Nice rural setting and attractive parkland around it. Easy to get to Gloucester or Cheltenham, and the fabulous Nature in Art round the corner too.

Stayed in February 2024

The reception staff didn’t seem particularly happy or that helpful, not sure if they have been customer service trained. The reception area is a bit of a nothing, we weren’t even sure it was reception. The area from the back carpark to the front down the side, needed some pavement work doing, it was hazardous.

I liked the restaurant, bar and area between these, it was smart and comfortable, especially the area with the log burner. The lady in the bar during the day and late afternoon of the 14th was really friendly and helpful.

Stayed in February 2024

Not working stream room _spa

It’s okay Nothing special.

Stayed in January 2024

The room (109) smelt a bit foisty and needed to open the windows I think probably from wet clothes or towels coming back from the spa. Not a big issue but a shame as rest of the room was comfortable and clean.

Good facilities with being able to access the spa and gym whilst working away is a bonus.

Stayed in February 2024

There were no luggage services offered. I was travelling solo with my 2 year old son and had three large pieces of luggage to take up two flights of stairs.

The restaurant staff and food was amazing.

Stayed in February 2024

Pillows hard

Excellent spa, lovely restaurant and bar area, clean rooms

Stayed in January 2024