Mount Pleasant, Liverpool, L3 5SD, United Kingdom
#84 of 104 hotels in Liverpool
Guests' ChoiceBased on 1684 hotel reviews
7.2Cleanliness
7.6
Comfort
7.7
Location
8.9
Facilities
7.3
Staff
8.6
Value for money
7.4
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 March 2024
Warren
IrelandVery central location, good for short trips
Stayed in February 2024
Reviewed: 22 March 2024
Caterina
Germanybathroom door was broken/ not able to close it mold at the window no heating - just fan heater that was a bit odd
nice staff good location large bathroom good wifi
Stayed in March 2024
Reviewed: 19 March 2024
Ryan
IrelandI found the room very hot and sticky. I am usually a sound sleeper but I woke up a few times feeling the heat.
Great location and staff were always available to answer questions and help when they could
Stayed in March 2024
Reviewed: 16 March 2024
Abigail
United KingdomThe pillows were a little to soft for me. The shower was a bit small in the six-person room.
Great location near the station, really friendly staff, cosy atmosphere
Stayed in February 2024
Reviewed: 16 March 2024
Paul
United KingdomWalls are paper thin. Never slept. Could here everything in the halls. Some idiot was knocking on another room door for about 3 hours. There was also a damp smell in the room. The curtains were 2 small for the window
The staff was very good and very accommodating.
Stayed in March 2024
Reviewed: 14 March 2024
Runarsson
IcelandDisgusting toilet downstairs from the lobby. The smell in there was absolutely terrible.
The cool lobby, clean room and the breakfast. Very helpful and friendly staff.
Stayed in March 2024
Reviewed: 12 March 2024
Michael
IrelandHave room available to drop bags before check in. Lovely clean hotel
Stayed in March 2024
Reviewed: 11 March 2024
Gabriella
United KingdomThe heater doesn't work properly, they do have a timer for the heaters, but when was on, the room was still EXTRA COLD. The size of the room was too small.
It was a nice room, with really friendly staff. The bed was good, it was well clean.
Stayed in March 2024
Reviewed: 6 March 2024
Cata
ArgentinaI payed for the breakfast but there wasn’t anyone
Stayed in March 2024
Reviewed: 4 March 2024
Edward
IrelandThe alarm going off at around 5.30ish, but I went back asleep.
I liked space for the 3 of us, and the location.
Stayed in February 2024
Reviewed: 3 March 2024
Chloe
United KingdomNo TV but didn’t phase us.
Location and Selinas are always small but cosy.
Stayed in March 2024
Reviewed: 28 February 2024
Kellie
United KingdomSmall twin beds
We stayed here for my son to visit liverpool uni. We parked at mt pleasant car park, cheap and reliable. Room was fine for one night. Not like pictures. Breakfast average. Nice staff though.
Stayed in January 2024
Reviewed: 26 February 2024
Sean
United KingdomSee above
I was a little unsure about the place , as even though it was a hotel, it sounded more like a hostel! But after staying there in a room that can have six people in it , it’s like a bunk beds for adults, the place was clean and the the other 5 in my room where respectful and quiet, I would stay again and it’s only 5 mins from the station
Stayed in February 2024
Reviewed: 23 February 2024
Anica
GermanyLocation and comfortable bed.
Stayed in February 2024
Reviewed: 22 February 2024
Chris
United KingdomBit smelly in the room.
Mainly the staff. So nice.
Stayed in February 2024
Reviewed: 21 February 2024
Gawronski
United KingdomNo kettle in the room No hooks in the bathroom
Location ideal Clean room
Stayed in February 2024
Reviewed: 19 February 2024
Beth
United Kingdomno heating - only had a tiny electric radiator that didn’t heat the whole room. had to sleep in cardigans
location, staff
Stayed in February 2024
Reviewed: 8 February 2024
Dave
United KingdomLocation & comfort of bed & room
Stayed in February 2024
Reviewed: 6 February 2024
Paola
ColombiaIt's greatly located, but the room was super noisy. We were beside the emergency/fire stairs and people were going up and down since very early and it was super noisy, as if someone was banging pipes.
It's greatly located, but the room was super noisy. We were beside the emergency/fire stairs and people were going up and down since very early and it was super noisy, as if someone was banging pipes. The staff was ok and the overall check-in and check-out process was easy and straightforward.
Stayed in February 2024
Reviewed: 4 February 2024
Axl
MaltaWater was cold Spent 2 days without the light/plugs of my dor,m bed. Advised reception about it but no action was taken Breakfast needs improving
Comfy beds Friendly staff
Stayed in January 2024
Reviewed: 3 February 2024
Wang
United KingdomVery bad soundproofing
Nice and cozy. Friendly reception
Stayed in February 2024
Reviewed: 3 February 2024
Changsik
United KingdomCleaness and smell were not good.
Location and staff.
Stayed in January 2024
Reviewed: 1 February 2024
Alun
United KingdomThe overall friendlyness of the place and the staff was good.
Concept was good but the final picture was unfinished.
Stayed in January 2024
Reviewed: 28 January 2024
Nicola
United KingdomI was expecting a twin and bunks and shower was a little small
Staff we’re very helpful and accommodating
Stayed in January 2024
Rigi Kaltbad, Switzerland
Ratboř, Czech Republic
Bad Griesbach, Germany
Novosibirsk, Russia
Batumi, Georgia
New Delhi, India
Edinburgh, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content