27-29 Henrietta Street, Bath, BA2 6LR, United Kingdom
#24 of 42 hotels in Bath
Guests' ChoiceBased on 3841 hotel reviews
8.4Cleanliness
8.6
Comfort
8.7
Location
9.6
Facilities
8.3
Staff
9.0
Value for money
8.2
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 2, 2024
Lucy
United KingdomNoisy upstairs with doors slamming
Stayed in April 2024
Reviewed: April 2, 2024
Connor
United KingdomBed was smaller then expected same with bathroom but still all was okay 👍
The staff were lovely and great location
Stayed in April 2024
Reviewed: April 2, 2024
Sandy
United KingdomThe bed was very firm, could have been more comfortable, curtains ineffective.
Location was perfect, quiet street close to centre. We were given a free upgrade . Top floor and a bath.
Stayed in March 2024
Reviewed: April 1, 2024
Debra
United KingdomRoom in basement
Location
Stayed in April 2024
Reviewed: April 1, 2024
Steve
United KingdomNothing really suited our needs for our weekend break.
Nice accommodation, very cosy rooms in good location, great breakfast and attentive staff.
Stayed in February 2024
Reviewed: April 1, 2024
Lionel
United KingdomWe had a lower ground floor room, a bit dark and no outlook.
Individual quirky character, brilliant location, super breakfast.
Stayed in March 2024
Reviewed: March 31, 2024
Sara
United KingdomNoise from other room
Great service
Stayed in March 2024
Reviewed: March 29, 2024
Cathryn
United KingdomLocation was great, quiet street only ten minutes walk from centre of bath. Lovely dining area for breakfast, friendly staff, quick service for breakfast.
Stayed in March 2024
Reviewed: March 29, 2024
Kim
CanadaExtremely slow internet in room. Unable to access any websites. Hadn’t realized room was in a part of the hotel accessible from separate entry down the street.
Staff are outstanding. Location is excellent for exploring central Bath and in easy walking distance from train and bus stations.
Stayed in March 2024
Reviewed: March 27, 2024
Frances
United KingdomNoisy fan outside bedroom. Very small double bed.
Location
Stayed in March 2024
Reviewed: March 27, 2024
David
United KingdomOnly a minor quibble - not all the usual Freeview channels were available on the TV.
Excellent central Bath location, with friendly helpful staff. Good breakfast and a comfortable room.
Stayed in March 2024
Reviewed: March 27, 2024
Raynae
ItalyThe hotel is in an old building and so there are some charms that go along with that. For example creaking floors from upstairs
The property was nicely designed, clean and offered a fantastic location.
Stayed in March 2024
Reviewed: March 26, 2024
Greenhalgh
United KingdomThe decor was very tired. The interior wasn’t as nice as that on the pictures.
Good location and facilities. The staff were lovely, very polite and efficient.
Stayed in March 2024
Reviewed: March 26, 2024
Lesley
United KingdomDifficulty of parking close to property, bed too small.
Location, decor, friendly staff, good breakfast
Stayed in February 2024
Reviewed: March 26, 2024
Della
United KingdomBeds. Uncomfortable but bearable for a short 2 night stay. Room was a little bit dusty
Staff were fantastic. Very friendly, helpful and passionate about the hospitality they provided. The man who checked us in and out of the hotel was exceptional. Esthetics and decor of the hotel was really beautiful and fitted in well with the age of the building. Great location too.
Stayed in March 2024
Reviewed: March 26, 2024
Laura
United KingdomNormally I love everything about this hotel, but this time the room I stayed in had a bit of a damp smell.
I often travel for work and always try to stay at this hotel as it is my favourite in Bath. Great location, friendly staff and beautiful interior. What more can you want
Stayed in March 2024
Reviewed: March 26, 2024
Daniel
United KingdomThe showers leaked; however, we raised this with the team, and they resolved it.
Breakfast was small, however the staff were happy to have additional.
Stayed in March 2024
Reviewed: March 26, 2024
Edmund
United KingdomSeat in room to do work
Stayed in March 2024
Reviewed: March 25, 2024
Jo
United KingdomJust a couple of minor issues…extractor fan in Bath not working and shower screen leaks onto floor.
Great location Staff were excellent nothing was too much trouble and very friendly and helpful
Stayed in March 2024
Reviewed: March 25, 2024
Caroline
GuernseyRoom was a little small for what it cost, but the location did make up for it. We were kept up by our neighbours in the room next door but they were not being particularly loud. We could hear every word they said.
The staff were amazing. They were incredibly helpful and went above and beyond. Rajiv in particular, and the other reception staff, made us feel at home and were fun to chat to.
Stayed in March 2024
Reviewed: March 24, 2024
Sofia
United KingdomNothing
The authenticity and how peaceful and relaxing it was! Beds were amazing!
Stayed in March 2024
Reviewed: March 24, 2024
Holly
United KingdomBathroom was small but it’s a listed building so they’re not able to do much about that! It was absolutely fine for one evening though.
Great location, nicely done inside, room was small but well put together. Perfect for one evening.
Stayed in March 2024
Reviewed: March 23, 2024
Justin
United KingdomThe breakfast (‘full’ English) was a bit disappointing as it was very small for the price I paid for it. I wouldn’t mind too much though if it was included in the price of the room. Breakfast £16. I got it for £14 when I paid for it in advance. No car Park.
The room was very comfortable, clean and had a stylish bathroom and it met my requirements. It was also nice and quiet. Over all, a nice hotel. The hotel is in a good location too. Would use again.
Stayed in March 2024
Reviewed: March 23, 2024
Pauline
United KingdomCosy room was too cosy, difficult to move around the bed at times. Breakfast was good, but would have been nice if more coffee/tea and toast were offered. Would advise the hotel to provide coasters in rooms or saucers for hot drinks, rather than just putting hot cups on furniture.
Location and staff were excellent, very helpful. Beds were really good, comfortable . Excellent bathroom/ en-suite, plenty of toiletries and towels, lovely decoration.
Stayed in March 2024
Venice, Italy
Akyarlar, Turkey
Pune, India
Tîrgu Lăpuş, Romania
Villa Tunari, Bolivia
Palma de Mallorca, Spain
Giby, Poland
Areia Branca, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content