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Reviews of Hillbark Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Royden Park, Hillbark Road, Wirral, CH48 1NP, United Kingdom

Review Score

Based on 47 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.5

  • Location

    9.5

  • Facilities

    8.9

  • Staff

    9.6

  • Value for money

    8.4

  • Free WiFi

    8.8

100% Verified Reviews

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Showing 1 - 46

  • Reviewed: June 16, 2018

    10
    stopped for a night for my partners 50th birthday & booked a meal for the evening
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night

    having to leave

    I pushed the boat out for my partners 50th birthday & was not disappointed we were upgraded to a suite on arrival the staff, hotel & food were stunning & the little touches really made it special

    Stayed in June 2018

  • Reviewed: May 16, 2018

    7.1
    The staff were very friendly and Sherrie looked after us for...
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 1 night
    • Submitted from a mobile device

    We where put in the wrong room to begin with when we had booked a better room a luxury not classic he did move us but it was a bit annoying as the room he moved us to was obviously for us as it had an envelope on the bed with my name on it and we asked abt late check out he forgot had to be reminded also the 24hr room service was rubbish no one answered our 3rd call for room service for half an hour or more even the 2nd time the phone rang for 10 mins 1st time was quick coz day staff where still on but for somewhere that says 24hr room service nothings too much trouble it was bad and they only had 3 rooms booked this nite and the toilet seat was that close to the bath u had to sit sideways on it also no bath mat for in the bath while using shower or outside on the slippy floor and no shower curtain or rails

    The staff were very friendly and Sherrie looked after us for drinks in the bar and restaurant and Gary very good staff these two lovely, would also like to give a special mention to Imogen the 19 yr old chef who cooked our meal absolutely amazing the food was and she even done a happy birthday plaque with chocolate for my girlfriend and the pianist was amazing too, also the bed was the best we,ve ever slept in very comfy

    Stayed in May 2018

  • Reviewed: May 8, 2018

    9.6
    Our very first time to Hillbark and felt very welcome by the...
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 1 night
    • Submitted from a mobile device

    Found a hair in the shower

    Our very first time to Hillbark and felt very welcome by the staff our first meeting as we arrived the young man on front desk that night met us outside took our bags and lead us through the hotel to our room was the best touch to the night. Room and hotel 10/10 recommend to anyone and great price

    Stayed in May 2018

  • Reviewed: April 24, 2018

    8.8
    The fact that it’s old mansion and the fact that it’s on the...
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted from a mobile device

    That it’s so far away from the center of Liverpool and that it was hard to find.

    The fact that it’s old mansion and the fact that it’s on the country side. Breakfast was amazing.

    Stayed in March 2018

  • Reviewed: April 24, 2018

    8.3
    Beautiful hotel - poor restaurant experience
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 1 night

    Every aspect of our stay was great aside from one issue: our dining experience. The food was delicious, however, everything was very delayed. Our table was booked for 7.30pm but we were not taken through (from the bar area) until 9.40pm. Our food came out very staggered and we didn't finish our meal until around 11pm due to the delays - despite our table being booked for 7.30pm. Other tables experienced the same issue. Another diner told us they had been numerous times and the service had always been good, so we imagine there must have been a staffing issue. However, as this was booked for a special occasion (birthday) it did disappoint us to have such a disappointing restaurant experience with the hotel.

    The hotel upgraded my boyfriend and I to a suite on arrival which we were delighted with. The hotel is fantastic (beautiful building inside and out). Our bedroom was great, very luxurious and comfortable with a wonderful view over fields and the Welsh mountains in the distance. Staff were very friendly.

    Stayed in April 2018

  • Reviewed: March 26, 2018

    9.6
    A Luxury Room and Partner,An Outstanding Birthday, 5* Experience all around!!!
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 1 night

    Nothing to dislike! Everywhere was clean! Service was immaculate. A truly memorable birthday for my Partner and a time in our lives that has far surpassed anything else. Just a lovely experience for us both.

    We stayed for my Partners birthday, a gift for her 21st! My partner and I loved the whole experience! From Dining at "Riviera", the Mediterranean restaurant and listening to classic piano playing to the relaxation of a massage in the Spa. The service was 5* from the start. The Check-In procedure was flawless and Steven, the Reception Manager, even greeted us at our car, offering to take away our bags. He made us feel ever so welcomed. We slept in Room 108, one of the Suites and it was simply stunning. Flowers (Which I'd arranged), Chocolate Truffles and strawberries and water were there for us to devour. That evening we had ditched all plans to eat elsewhere and booked a meal within the hotel, Great Decision..... You're first taken to the bar, we sat by this roaring log fire (delightful) and indulged in Cocktail heaven. Agua de Valencia para dos, por favor! Within this we were given Menus for the restaurant via Ipad. Everything was ordered while still remaining in the Bar - AMAZING! After a small time later, we were guided by a waiter down to the Wine Cellar. While doing so, you walk through the kitchen and meet the chef and their brigade. The food was scrumptious. We sat closest to the Piano, with the incredible pianist, Graham playing! Not too loud and incredibly atmospheric. It was most delightful! Once Graham had finished playing for the evening, he came around every table and having a brief conversation. Assuring a high end evening. I had even mentioned that it was my partners 21st, Graham then returned to the Piano and played a wonderful rendition of the Happy Birthday tune. The experience left us speechless!! Everyone was so courteous also! The experience could not have been better and has made both my Partner and I extremely pleased. There's no reason to rush upon leaving this Hotel. All members of staff want to ensure your stay is as relaxing and stressless as a stay could be.

    Stayed in March 2018

  • Reviewed: March 4, 2018

    10
    Outstanding - and close enough to Liverpool to travel
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wish we had stayed longer!

    Bed was the best I’ve slept in away from home. Graham the pianist playing on arrival and during dinner was a unique experience. The building is steeped in history and character- well worth a quick tour. Dinner in the cellar restaurant was a treat surrounded by the ample wine choices. Staff were informative and friendly - overall a fantastic experience

    Stayed in March 2018

  • Reviewed: February 26, 2018

    10
    Amazing property and friendly staff and fantastic food
    • Leisure trip
    • Solo traveler
    • Luxury Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I booked a luxury room however I had a classic room 🙁 . The room I had that It’s in the web booking.com, the pictures, like a classic room. I had just shower, no bath.

    Amazing property and friendly staff and fantastic food

    Stayed in February 2018

  • Reviewed: February 19, 2018

    7.5
    Lovely surroundings but nothing more than any other rated hotel
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 1 night
    • Submitted from a mobile device

    Slow. Not able to chose seat in an empty room. Black pudding missing from breakfast. Nothing special at all. No robes or slippers which rated 5 star i would have expected. Not enogh staff

    The breakfast room was lovely. Hotel restaurant quirky. Lovely environment

    Stayed in February 2018

  • Reviewed: February 4, 2018

    9.6
    Lovely stay - all too brief
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night

    As the hotel was quiet we were upgraded to a Junior Suite which was a lovely surprise. Wish we could have stayed longer but only called as we were visiting with friends nearby.

    Stayed in February 2018

  • Reviewed: October 15, 2017

    10
    Lovely, we will come again.
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night

    Privacy little difficult as we could hear the couple above us in their bathroom talking. Sound insulation not great but not unexpected in such an old building.

    The staff were fantastic and so welcoming. Bed very comfortable and lovely room.

    Stayed in October 2017

  • Reviewed: February 16, 2017

    2.5
    The hotel was a total let down and the price ludicrous for...
    • Leisure trip
    • Solo traveler
    • Classic Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was a total let down and the price ludicrous for what was on offer. There was a very strong smell of air freshners everywhere. I was meeting friends there as I live a distance away from them and we dined in the restaurant. To get to the restaurant, which was great as was the food, we were taken on a trip through the kitchens!!! After the meal my 5 friends left and on getting back to my room I decided to leave and drive home. My bill was £640, £280 of that was for my room. What a rip off!!!! Plus on the bookings.com website it stated the rooms and suites were selling out fast. I was the only person booked in the whole hotel so how could you state that? I am used to staying in beautiful hotels, The Ritz, Claridges, The Savoy and know standards and prices here and abroad. This hotel is totally over priced for the area and market and a total disappointment. I would never stay there again or recommend it and neither would the friends I entertained there

    Stayed in February 2017

  • Reviewed: November 13, 2016

    9.2
    Great find.
    • Couple
    • Classic Room
    • Stayed 3 nights

    gym was small.

    The staff went out of their way to be helpful and accommodating. We were very well looked after. Food was wonderful, fresh, healthful and refined but not fiddly. Staff present but not hovering. Piano delightful. Comfortable, clean, warm and secluded. Easy access to walking. Multi-purpose rooms available for meetings. A lovely feel without being over the top or wildly expensive.

    Stayed in November 2016

  • Reviewed: May 29, 2018

    9.6
    Worth going back to.
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was poor.

    Revisited after several years and didn't disappoint. Beautiful room and excellent dinner served by very attentive staff.

    Stayed in May 2018

  • Reviewed: May 23, 2018

    9.2
    Wonderful quick break in delightful location.
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast is extortionate!

    Beautiful hotel and wonderful staff.

    Stayed in May 2018

  • Reviewed: May 16, 2018

    9.2
    The day was a great success,staff were excellent as was the food.
    • Business trip
    • Couple
    • Classic Room
    • Stayed 1 night

    Bar facilities, not much choice of beers, no draught beers,bitter ,lager etc.

    The grounds, the views, the room.

    Stayed in May 2018

  • Reviewed: May 12, 2018

    9.2
    charming hotel in beautiful, calm setting
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 1 night

    young staff urgently needs training

    charming hotel in beautiful, calm setting

    Stayed in May 2018

  • Reviewed: May 9, 2018

    10
    Beautiful house set in rural parkland
    • Leisure trip
    • Solo traveler
    • Classic Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Beautiful house set in rural parkland

    Stayed in May 2018

  • Reviewed: April 30, 2018

    9.4
    for the short time we were there it was very good, very friendly front of house. x
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 2 nights

    tea and coffee in the room

    didn't get breakfast we had to leave in the middle of the night as I got a phone call to received a kidney

    Stayed in April 2018

  • Reviewed: April 28, 2018

    9.2
    Luxery hotel with first class service, the romantic dinner with live pianist was amazing.
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Everything, high quality hotel with service to match

    Stayed in April 2018

  • Reviewed: April 23, 2018

    10
    The reception manger was outstanding
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 1 night
    • Submitted from a mobile device

    The reception manger was outstanding

    Stayed in April 2018

  • Reviewed: March 19, 2018

    10
    brilliant. recommend highly
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    the staff were very professional. room service and rooms were excellent

    Stayed in March 2018

  • Reviewed: March 11, 2018

    10
    Luxurious, warm and totally relaxing.
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The staff are so friendly yet wonderfully professional. The Hotel states that it wants you to feel homely - we definitely did.

    Stayed in March 2018

  • Reviewed: February 25, 2018

    9.6
    Lovely
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Food was a little let down. Not 5 star and quite underwhelming. Staff pianist and hotel were just great however

    Stayed in February 2018

  • Reviewed: February 22, 2018

    10
    Beautiful hotel, wonderful location.
    • Leisure trip
    • Group
    • Luxury Room
    • Stayed 1 night

    Beautiful hotel, wonderful location. Couldn't fault it. Staff were excellent - professional but friendly. Perfect.

    Stayed in February 2018

  • Reviewed: January 29, 2018

    8.3
    Very relaxing
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were very friendly and helpful

    Stayed in January 2018

  • Reviewed: January 4, 2018

    10
    Absolutely great staff.
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted from a mobile device

    Absolutely great staff. Holly made our engagement a fabulous succes. Excellent service.

    Stayed in January 2018

  • Reviewed: December 18, 2017

    10
    Fantastic hotel, real class, Christmassy atmosphere, lovely food. Just fantastic.
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted from a mobile device

    Having to leave.

    From arrival to departure, absolutely beutiful, a real gem.

    Stayed in December 2017

  • Reviewed: September 24, 2017

    5.8
    Extraordinary building.
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night

    Breakfast service was shockingly bad - it was hard work to get what we needed.

    Extraordinary building. Beautiful location. Friendly staff.

    Stayed in September 2017

  • Reviewed: August 2, 2017

    10
    The views are amazing.
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 1 night
    • Submitted from a mobile device

    The views are amazing.

    Stayed in July 2017

  • Reviewed: July 2, 2017

    10
    Great location. Lovely gardens Fantastic , helpful staff
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Dinner in the Wine Cellar. Fantastic

    Stayed in July 2017

  • Reviewed: May 19, 2017

    9.6
    A little bit of Luxury!
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night

    The beds were extremely comfortable, one of the bests nights sleep I have had in a hotel! Staff were very friendly and helpful.

    Stayed in May 2017

  • Reviewed: April 11, 2017

    10
    It was perfect.
    • Solo traveler
    • Luxury Room
    • Stayed 1 night

    Very helpful and friendly staff.

    Stayed in March 2017

  • Reviewed: January 17, 2017

    8.8
    COMFORTABLE BUT QUIET,RATHER COLD,FOOD EXCELLENT
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 3 nights

    ECONOMY OF SOAP BAD FORA PROPERTY IF THIS COST LEVEL

    Stayed in January 2017

  • Reviewed: September 27, 2016

    9.2
    We will be back
    • Leisure trip
    • Couple
    • Luxury Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room service limited scrambled egg terrible

    Comfy bed staff fab couldn't do enough

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: May 4, 2016

    10
    originally booked a standard room.
    • Leisure trip
    • Solo traveler

    nothing at all.

    originally booked a standard room. got free upgrade to suite, which was stunning. the staff were faultless and I loved the fact they wore converse shoes along with smart clothing, very quirky. dinner was excellent quality and the sommelier was very knowledgeable. the staff could not do enough for you and made you feel very special. I would stay here again.

  • Reviewed: July 23, 2015

    8.8
    beautiful place, nice staff, amazing bedrooms and beds very...
    • Leisure trip
    • Group

    the breakfast service was terrible! very very slow and not attentive to peoples needs at all. Seemed like the staff were over stretched or just need a bit more training. Shame as this is its only down point.

    beautiful place, nice staff, amazing bedrooms and beds very comfortable. Enjoyed the complimentary coffee although was once cold!

  • Reviewed: July 23, 2015

    6.7
    Location
    • Leisure trip
    • Couple

    No air conditioning, room too warm. Booked 2 classic rooms and was allocated 1 classic and one suite. That's fine, except they wanted to charge an extra £70 for the suite.

    Location

  • Reviewed: May 6, 2015

    8.8
    Very friendly staff - particularly Stephen on the front desk...
    • Leisure trip
    • Couple

    Excellent dinner in the Grill - apart from surprisingly indifferent and over cooked fish and chips. Really disappointing.

    Very friendly staff - particularly Stephen on the front desk and Luke in the bar. No wedding or other event so lovely and quiet. Comfortable room - very clean and well presented.

  • Reviewed: April 22, 2016

    8.8
    Unique property, great ambience.
    • Leisure trip
    • Couple

    It is expensive, but you get what you pay for.

    Unique property, great ambience.

  • Reviewed: January 16, 2016

    10
    Best hotel in the northwest, class.
    • Couple

    Best hotel in the northwest, class.

  • Reviewed: November 24, 2015

    9.6
    Room was great.
    • Leisure trip
    • Couple

    Room was great. Staff friendly and helpful. Restaurant excellent.

  • Reviewed: November 16, 2015

    10
    Fantastic staff!
    • Leisure trip
    • Couple

    Fantastic staff!

  • Reviewed: May 31, 2015

    10
    Lovely room, fabulous piano playing, delicious dinner with...
    • Leisure trip
    • Couple

    Lovely room, fabulous piano playing, delicious dinner with attentive but not "in your face" staff.

  • Reviewed: February 17, 2015

    9.6
    Position of electric point needs to be near a mirror for...
    • Leisure trip
    • Couple

    Position of electric point needs to be near a mirror for better use of hair dryer etc

  • Reviewed: January 3, 2015

    9.2
    Wonderful ambiance
    • Leisure trip
    • Couple

    Wonderful ambiance

There are also 12 reviews without text. These impact the overall review score.

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