Nice accommodation, good breakfast

Stayed in April 2024

Honestly it may sound silly but the men on checkin/reception were not that nice and quite stuck up and spoke down to me probly because i wasnt in a suit the ladies were lovely and helpfull Also directions to the room were not good especially when the hotel is like a maze or labyrinth

The room was lovely spacious and clean Guys and girls on concierge and housekeeping were really nice and helpful

Stayed in March 2024

The staff were excellent.

Stayed in April 2024

Awful heating/cooling system in the rooms. TV channel info didn’t work, neither did the tv guide

Clean and tidy

Stayed in April 2024

No duvet covers on spare bedding

The location is perfect. Lots of things around. Spacious and clean hotel

Stayed in April 2024

Location was perfect for our stay and the staff were very helpful,we also enjoyed the breakfast in the morning lots of choice for both adults and children

Stayed in April 2024

The price was high, although we enjoyed our stay it was more than we’d have liked to pay. Breakfast buffet wasn’t very warm.

The property was clean and smelled lovely throughout. Staff were extremely helpful and went above and beyond on numerous occasions. The facilities were good- we enjoyed swimming! Good selection at breakfast.

Stayed in April 2024

Room wasn’t very warm, heating controls were not easy to use

Location

Stayed in April 2024

Could have been a larger room

buffet breakfast was lovely, close to NEC

Stayed in April 2024

Nothing, it was good

Ideal location for the event we attended

Stayed in February 2024

No facilities for families in a family room. No fridge to store baby milk. Couldn’t provide anywhere to store it and wouldn’t provide warm milk of an evening via room service. Had to ask for lots of amenities for room which normally are provided. Staying in an executive room snacks and drinks only available for a 2 hour slot which is around dinner time anyway.

Food

Stayed in April 2024

Bathrooms wasn’t very clean, shower was old and broke during my stay

Breakfast was a great choice!

Stayed in April 2024

The maintenance staff did not update the system to indicate that there was an issue with the 1st room I was given. The panel with the button for the lift next to the pool was not secured onto the wall properly. I was not looking for it, but I noticed that 2 of the 4 pillows on the bed were not clean. The pillowcases were not tucked in properly. So I noticed that 1 pillow had a large sweat stain and the other had a drop of blood on it. I moved these pillows onto the sofa and didn't use them. The wall behind toilet needed to be wiped properly. The parking charge is quite high, but I knew about it before I made the booking.

All the staff that I interacted with were friendly and pleasant. After I checked in and I went to my room, I found 2 staff members coming out of the room. They said that there was a maintenance issue they were fixing in the room. I went back to reception and the receptionist apologised and upgraded my room. The room was big and spacious. The shower and tub were separate, which was good. Breakfast was delicious and there was plenty to choose from both mornings. Both days, I took a walk to the Resorts world and did a bit of shopping. I visited the Executive Lounge one of the nights and had a few snacks.

Stayed in April 2024

Infrastructure Overall is outdated. Wallpainting has scratches, wallpapers peel off slowly. British standard. Not comparable to EU standards. For the money it’s OK. But I expect more for a Hilton.

Perfect location for NEC.

Stayed in March 2024

There wasn't anything we didn't like.

Location was perfect as we was attending an expo at the Birmingham NEC and was surrounded by food and shopping centre.

Stayed in March 2024

Check-in staff (Ajay) I think, was brilliant

Stayed in April 2024

Dinner was not good nachos did not have real grated cheese and although they added a little cheese sauce but there wasn't enough to taste compared to the other ingredients. The Italian salad was all lettuce and very little feta or tomatoes.

The room was very clean. Breakfast was excellent.

Stayed in April 2024

Extra charges for pool

Clean friendly Breakfast

Stayed in April 2024

Visited for Crufts with dog. Only very small section of the bar area is dog friendly and on the Saturday evening it was full, meaning we had to eat from the very limited room service menu. During an event like Crufts where the vast majority of the guests will be dog owners a larger section of the bar/restaurant should allow dogs. Also £30 per night for dog, which is fair, but most hotels pop some dog treats or at least a dog bed in the room when charging for dogs.

Convenient for the NEC

Stayed in March 2024

The only downsides, we’re that the shower took about 20 minutes to warm up so we think something was wrong with it, and the air con was extremely loud so we couldn’t keep it on overnight.

The food was really nice including the breakfast, the room itself was very clean along with comfortable beds. I liked that we had a shower as well as a bath; we also had a large TV which was very useful since we brought a PlayStation.

Stayed in April 2024

See above

The only thing wrong was food was poor quality, one meal was sent back as it was cold and although we ordered drinks before food they arrived after we had eaten even after we asked a few members of staff. They were extremely busy but others got theirs and they orders after us

Stayed in March 2024

Staff were a little abrupt but otherwise nice

It was Comfy and clean

Stayed in March 2024

It could be even better if parking and use of the leisure facilities were included for residents.

Location is very convenient for events at the NEC. Our room was very comfortable with a huge bed. Breakfast was tasty with good variety and the best vegetarian sausages I've ever had. It was nice to have a bar and coffee shop on site. Parking was easy with plenty of spaces. Staff were all friendly and helpful.

Stayed in March 2024

Not happy with the way you had to scan Qr code for room service , which took you to a American Web site to fill in personal details. Room service menu choices was not very good , could not get a sandwich it had to be a main meal which we didn't want. And staff wasn't helpful to resolve problem .

Everything was great from check in To check out .

Stayed in March 2024