Everything was up to standard, no negative's. I enjoyed my stay.

Stayed in April 2024

Location is quite far from airport.

Food was good. Room was clean and large.

Stayed in April 2024

The long queue at Reception when I arrived. It took over 20 minutes to reach the desk. More staff needed. The internal phone line to Room Service was very poor, as I could hardly hear the staff member talk it was very feint. I had to ring twice, as the first staff member put the phone down on me after he asked me for my room number. Maybe he couldn't hear me either??? The Coffee/Tea mugs in the room were too small, but luckily I had brought my own mug, as this seems to be the case in a lot of Hotels.

Large, Comfortable & Clean Bedrooms. Very well sound proofed Bedrooms, even with planes flying overhead every few minutes, you couldn't hear them in the room. Very Tasty food. Great Location. Friendly Staff. Room Service was very quick. Overall, I enjoyed my stay.

Stayed in April 2024

All good.

Rooms excellent,,food good, staff lovely, great for Terminal 5 and Tesla owners.

Stayed in April 2024

No bbc on tv, therapy pool only two of six jets working , no sauna (shut). No breakfast because flight early .

Dinner

Stayed in March 2024

I'm not a fan of buffet breakfasts, wasn't made aware if I could have had anything cooked instead, perhaps not even an option. The staff in the restaurant were very friendly though and there were plenty of other choices.

Staff at check-in were really friendly and helpful, straightforward with paying for the parking. The lobby area was big, clean and spacious. The rest of the hotel felt really clean and this extended to my room. Smoothie and chocolates in the room was a nice touch also. Unlike myself, I assume the majority of guests are travellers going via Heathrow Airport, this hotel would be a great start / finish to any holiday.

Stayed in April 2024

Breakfast -was ok, but could have had better choices - like eggs Benedict, more vegan options. Sad to see the Indian restaurant no longer operating

Really big room. Great staff - particularly at dinner. Good vegan choices in the dinner menu

Stayed in April 2024

The Starbucks coffee shop is ridiculous - they charge £9 for a very small sandwich with minimal filling. I would be embarrassed to offer it for a friend for lunch.

Room was excellent and very comfortable - apart from lack of a toilet brush. When toilet was blocked overnight I had to resolve for myself (I'll spare you the details) because no other option. Very disappointing in a 4 star hotel. Breakfast buffet was excellent.

Stayed in April 2024

N/A

Nice, clean and comfortable room. No airport noise whatsoever.

Stayed in January 2024

Wellness is really nice only sauna and some facilities out of order and this was not mentioned unfortunately.

Nice rooms and good restaurants.

Stayed in March 2024

That the massage lady was not availble for our booked massage Not all the spa facilities were working especially the sauna

The breakfast

Stayed in March 2024

Exec lounge a little small

Very friendly staff & little welcome chocolate and note in room

Stayed in March 2024

Excellent breakfast

Stayed in March 2024

Great location for night before flight out of Heathrow Terminal 5

Stayed in February 2024

My wife thought terminal 5 meant it was at the airport.

Stayed in March 2024

Some maintenance issues in particular plumbing. Hot water was scalding hot and shower controls incorrectly marked which presented a potential hazard.

Good location. Very quiet despite being below flight path for planes landing at Heathrow. Excellent quiet aircon - very rare in UK hotels.

Stayed in March 2024

Its situation

Menu and bar choices very good.

Stayed in March 2024

Inconvenient to get to the hotel. We had to use two shuttles and a bus.

Stayed in March 2024

Nothing in the spa was working, only the steam room and pool but no jets. The lady at spa reception was very nice and helpful, big smile on her face all the time so well done. The restaurant, food was OK but back of house very noisy, can hear the kitchen trolley going back and forth and the Chef very loud. Service personel was nice.

Location and staff

Stayed in March 2024

N/a.

The staff at the front desk were so lovely and helpful. They made checking in super smooth! The room was clean and very comfortable.

Stayed in March 2024

The staff on reception could be more friendly and smile a bit. The food portion in the restaurant was limited and overpriced for what I had..Salmon and chips plus 1 apple and mango drink ..around 28 pounds...far too expensive for what I got I'm my opinion although the meal tasted good.

Beautifully room , very comfortable. Good restaurant. Restaurant staff, excellent , very helpful and friendly. Excellent location for Heathrow T5 Airport. Very good shuttle service to T5 from Hotel.

Stayed in March 2024

The stay would have been perfect had it not been for the fire alarm being activated at 0250 by someone attending the function that evening. According to the staff, this was due to smoking near an external sensor. We responded immediately by evacuating the building but we feel that WE SHOULD BE COMPENSATED for an avoidable, disturbed night. We didn't get back to sleep after a tiring long haul flight. I am sure that the Hilton made a lot of money out of the formal function but it isn't right that it should have been at the expense of our comfort.

The breakfast was the best we have had in a hotel in a long time. The staff are to be commended on the quality of the food, presentation, etc.... and it was hot! The dining room is clearly very well managed.

Stayed in March 2024

Nothing

Lovely big room. Very comfortable bed. Very hot water for a lovely bath. Good selection for room service. Staff very welcoming & informative. Bus to airport ran every half hour & took 10 minutes, pay on board.

Stayed in March 2024

We stayed for a convention and found the event itself well run and hotel staff friendly and helpful. The room was surprisingly quiet given the proximity to the airport. All in all a pleasant stay.

Stayed in February 2024