London Road, Bracknell, RG40 1ST, United Kingdom
#5 of 6 hotels in Bracknell
Guests' ChoiceBased on 1930 hotel reviews
7.2Cleanliness
7.9
Comfort
8.0
Location
8.4
Facilities
7.5
Staff
8.0
Value for money
7.3
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 22, 2024
M
United KingdomSome of the food served at breakfast was undercooked and the rats running around the grounds
The staff were friendly the hotel was clean
Stayed in March 2024
Reviewed: March 18, 2024
Offord
United KingdomGood
Good
Stayed in March 2024
Reviewed: March 3, 2024
Nomsa
United KingdomThe bed was very firm. The standing heater in the room made the air very dry. There is no separate switch for the side lamps so all the room lights come on when one wishes to read before bed. The evening receptionist was very mechanical and not very warm. No greeting on arrival. Told me the longer route to my room. I later found a more direct route. The corridor markings are confusing.
Quiet location with easy access to the motorway. I wish I had been able to stay longer to try out the facilities. Morning receptionist was warm and friendly.
Stayed in March 2024
Reviewed: February 26, 2024
Simone
United KingdomPillows were very soft so didn’t have a good nights sleep. There was lots of noise outside our window. Sounded like a generator and was going off for most of the night. the jacuzzi wasn’t working which was a shame
Beautiful property close to motorway. Had pool, sauna, steam room and gym
Stayed in February 2024
Reviewed: February 18, 2024
Joyston
United KingdomWhen we arrived it was a warm welcome and cookies given.( the only good part ) for just 10mins . Nothing more !! When asked very any questions the staff wasn't as much happy to give the answers or help ...anything you would ask for they come up with health and safety..but for that they also need to chk the condition of thier rooms when they go on all about health and safety..as we booked our stay for 2 nights with air cons not functioning and a child with us (2yrs) they provided 2 oil heaters in the room which can really be very harmful for the child especially when they run around in the room. The pool was out of order could not even enjoy with my child as she loves playing in the pool one of the main reasons why the hotel was booked so we could spend some great time. Ohh by the way for the breakfast there was a lady staff who can also lose her temper ..lol I don't want to get any further into this cz there is no point at all. I would really say if anyone wants to opt at other options around the area please do so even of its £50 extra go for it . Thought it would be a great time but was very disappointed.
The breakfast and dinner was great
Stayed in January 2024
Reviewed: February 13, 2024
Margaret
United KingdomRoom 310 was far too dark. No bedside lights. One corner light and 1desk light insufficient for the size of room. Bathroom well lit and room entrance well lit.
Convenient location. Easy parking. Attractive public areas. Smiling attentive staff.
Stayed in February 2024
Reviewed: February 8, 2024
Ollerenshaw
United KingdomWE BOOKED A DISABILLITY ROOM BUT WAS GIVEN FIRST FLOOR ROOM WITH A LONG WALK & NO FACILLATIES AS REQUESTED. THEY COULDN'T FIND OUR BOOKING WHEN WE ARRIVED AT RECEPTION
BREAKFAST WAS GOOD
Stayed in February 2024
Reviewed: February 8, 2024
Paul
United KingdomAll good
Nice hotel, good location for Christmas party venue
Stayed in December 2023
Reviewed: February 5, 2024
Heather
United KingdomI used room service and received a different meal from the one I had ordered. I couldn’t get the tv to work. This happened last time I stayed too.
Comfortable room. Welcoming staff.
Stayed in February 2024
Reviewed: January 25, 2024
Patricia
GermanyThe pool area looked a little dated
Location
Stayed in December 2023
Reviewed: January 17, 2024
Barbara
United KingdomNothing. Only that there was no other places nearby to venture or see as it was situated near the motorway.
The hotel room was comfortable and spacious. We like the facilities but were not able to use them given our program took up more time than expected.
Stayed in November 2023
Reviewed: January 15, 2024
Rebecca
United KingdomThe bedroom smelled damp
Great location!!
Stayed in December 2023
Reviewed: January 12, 2024
Hannah
United KingdomTad Expensive
Close to Lapland Uk
Stayed in December 2023
Reviewed: January 4, 2024
Jacqui
United KingdomI was very disappointed to arrive after a long drive from the Lake District to be told restricted hours of opening for the pool. I had particularly timed my arrival to enable me to have a swim and relax just to be told the spa had closed early. Also the bar /restaurant had a restricted menu. I choose the hotel due to spa facilities.
The room was very clean.
Stayed in December 2023
Reviewed: January 4, 2024
Malgorzata
United KingdomI was charged twice for breakfast and when I tried to call the hotel to straighten out the bill, I was disconnected
It was very cosy, nice atmosphere, polite staff, lovely swimming pool, but I was not notified about the change in opening times. The website said children can swim till 19:00 and when we got there, we needed to leave the swimming pool at 17:00
Stayed in December 2023
Reviewed: December 31, 2023
Louise
United KingdomRooms no better than the premier inn, our sink did not drain properly even after we reported the issue to staff.
Property was clean and the staff very polite! The bed was comfortable
Stayed in December 2023
Reviewed: December 28, 2023
Laura
United KingdomThe pool was completely out of action.
Clean, Ed room was spacious.
Stayed in December 2023
Reviewed: December 26, 2023
Adrian
United KingdomNoise levels Rooms need to have better noise insulation and in particular the room entrance door which has little or no noise insulation capability leading to most corridor noise entering the room
Facilities and clean
Stayed in December 2023
Reviewed: December 23, 2023
Stpier
United KingdomThe beds were hard and uncomfortable could not get a good night's sleep. Rooms could do with redecoration as they are looking worn and in places quiet tatty.
Quiet well appointed hotel.
Stayed in December 2023
Reviewed: December 19, 2023
Christopher
FranceStaff were a bit disorganised, couldn’t seem to link my booking through booking.com to their system. Called me to tell me I had an outstanding bill when I hadn’t checked out. All information is online but half of it wouldn’t download. Room service and reception non-responsive at certain points when called.
Beautiful hotel in lovely grounds. Spa was lovely. Breakfast was great.
Stayed in December 2023
Reviewed: December 15, 2023
Rutendo
United KingdomNothing
The staff were great and helpful
Stayed in October 2023
Reviewed: December 15, 2023
Berry
United KingdomLack of heating in room.Distance to walk from room to reception. Room needs updating.fridge broken.
Stayed in December 2023
Reviewed: December 14, 2023
Jerome
FranceReception staff - very basic service (some don’t look happy to be there) Heating system not working in my room
Good buffet breakfast Restaurant staff very nice
Stayed in December 2023
Reviewed: December 13, 2023
Douglas
United KingdomN/A
Well proportioned room with adequate space.
Stayed in December 2023
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