Super friendly staff. Very peaceful and quiet room.

Stayed in April 2024

The room was at the rop of the hotel and heat rises, so our room was a little warm for our personal lliking.

New Holgate was extremely clean, the staff were all warm and friendly. Our room was light, airy, spacious and the bed was very comfortable. The cooked breakfast was perfect with quality ingredients. We will definitely stay again.

Stayed in April 2024

Nothing !

We had a fantastic 2 night stay at New Holgate. They kindly upgraded our room so we were staying in a beautiful comfortable suite. We had breakfast one morning and the food was delicious. Staff were all so friendly and accommodating. Location is walking distance from the city centre and the area is nice and quite. Would highly recommend!

Stayed in April 2024

Nothing really.....

Staff were brilliantly helpful and friendly, nothing was too much trouble. Room was very comfortable and exceptionally clean. Breakfast was top quality.

Stayed in April 2024

Room was smaller than expected, hot water for a shower was an issue in the morning,

Warm and welcoming, fairly close to local amenities, room nicely maintained and decorated, excellent cooked breakfast, car parking at the rear

Stayed in April 2024

Nothing - all good

Well appointed bedrooms and bathrooms. Very helpful friendly staff. Excellent knowledge regards coeliac safe foods

Stayed in April 2024

Nothing

Beautiful hotel , tastefully decorated to a high standard , fantastic room clean and well presented with a comfy bed .

Stayed in March 2024

The pressure on the shower wasn't the best. Fifteen pound a day for parking.

Breakfast was excellent. Superb location for town centre.

Stayed in March 2024

The staff were incredibly welcoming and lovely. The room was impressive and had everything we needed. The location was perfect.

Stayed in March 2024

Absolutely fantastic hotel in York! Excellent location which is close to the station. The rooms are immaculate with beautiful interior design - they are spacious and comfortable. The breakfast was fantastic and the portions were incredibly generous (with ingredients locally sourced and supporting local businesses). We would not hesitate to recommend New Holgate to anyone visiting York. The team were very welcoming and looked after us so well, thank you!!

Stayed in March 2024

Not a big issue but be careful in the bathroom of the Holgate suite and if you've had too many fish suppers the room might not be for you....

Being retired inn owners we know that some places simply don't do hospitality as well as they might. We also know that some of the travelling public do not ask or book what they actually want. New Holgate met our expectations which is what you want to hear. The hotel was quite during our midweek visit and we had asked for a quiet room. We were upgraded to one of their suites facing the rear garden. It was 100% quiet! We had a small sitting room with sofas and the whole room was well appointed. The bathroom was compact and had a good shower. Fresh milk is provided for your tea. My suggestion that I shared with Nick; the bathroom needs a small shelf in the shower as you cannot place any cleaning items in there. Another hook for damp towels would be an asset. Also the radiator was placed right opposite the sink and despite not having a large arse I manged to burn myself. Not a major deal breaker but whoever had designed the bathroom had never used it. One learned to keep your 'bits' about you quickly! The bed was extremely comfortable with good linen, pillow and mattress. However we felt that king size would have fitted in the space and also made more sense...Having run our business in the US we are used to US super king beds and know that UK ones would be called a queen in the land of the ' Apprenticed Orange one'. Despite being born in Yorkshire I have to admit that the US does do beds well. All the staff had lovely smiles and refreshing personalities. I also wanted to comment on Rachel (I hope I have her name correct?) who had a lovely Italo British lilt to her accent and also great frizzy hair I would kill for! Complemented with a fantastic smile she was made to work in the hospitality sector. A great stay was had... One small observation....don't charge extra for the car park...build it into the room price and offer a discount if you don't arrive by cart as the station is an easy walk away.

Stayed in February 2024

No real complaints but we would have appreciated some milk in the room to go with tea and coffee, and more than three coffee pods for the duration of the stay - but in the grand scheme of things that's nothing to worry about!

Lovely staff, and we were upgraded to a larger room on arrival which was a nice surprise! The room was really nice and we both slept brilliantly in the very comfortable bed. An easy stroll to the train station or the city centre - it was the perfect base for a relaxing weekend away.

Stayed in February 2024

Downstairs room 2 with Archie - outside access.

Was really nice, great staff, and dog friendly.

Stayed in February 2024

The transformation into this new hotel is amazing. Well done, the bedroom have a luxurious feel about it. Staff are welcoming and friendly.

Stayed in December 2023

Firstly the Staff. Gess many thanks for your initail early room availability and excellent meet and greet. The rooms were really good as well as the Hotel

Stayed in January 2024

Incredibly stylish and comfortable

Stayed in December 2023

Fantastic detail to decoration.

Stayed in December 2023

Nothing to say

Great location, clean and comfortable bed, clean room, friendly staffs ( to mention Miss. Charlotte ), highly recommendable.

Stayed in December 2023

The bathroom was a little bit of a squeeze but that’s all we could fault!

Great staff, great location, always someone around if we need any help and very quick to act if we needed something

Stayed in December 2023

Beautifully renovated grade 2 building,friendly ,helpful staff, 5 minutes away from York Centre by car.

Stayed in November 2023

There was nothing to not like, we had a problem with the hot water and it was resolved very quickly and efficiently.

Beautifully renovated to a high standard,spotlessly clean,staff very welcoming and helpful.would highly recommend.

Stayed in November 2023

Beautiful hotel , fantastic staff immaculately clean

Stayed in November 2023

Room had no wardrobe but that want a particular issue.

Close to the station and walkable to the city centre. Room beautifully furnished and staff vey accommodating and friendly.

Stayed in November 2023

Bathroom was chilly

The friendly atmosphere

Stayed in November 2023