Lower Mersey Street, Ellesmere Port, CH65 2AL, United Kingdom
#2 of 5 hotels in Ellesmere Port
Guests' ChoiceBased on 2228 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
8.8
Facilities
8.7
Staff
9.4
Value for money
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 24, 2024
Joe
IrelandNothing
Hotel very clean and every staff member was friendly and so helpful
Stayed in April 2024
Reviewed: April 21, 2024
Kelly
United KingdomFood service slow
Location was fantastic. Lovely rooms
Stayed in April 2024
Reviewed: April 20, 2024
Jane
IrelandBed was a bit spongy
Convenient and easy to get to
Stayed in March 2024
Reviewed: April 15, 2024
Graham
United KingdomExcellent location and super friendly staff. Lovely room
Stayed in April 2024
Reviewed: April 14, 2024
Valerie
United KingdomWi-Fi not consistent. Not sure the evening meal menu is varied enough if you were staying more than one night.
Located next to canal- nice views
Stayed in April 2024
Reviewed: April 14, 2024
Tim
United KingdomArriving by train there was a lack of signage for the hotel which was frustrating and could easily be resolved by taking advertising space for the hotel.
The staff here were great
Stayed in March 2024
Reviewed: April 11, 2024
Leah
United KingdomLocation, lovely hotel
Stayed in March 2024
Reviewed: April 11, 2024
Sindre
NorwayWifi
Breakfast
Stayed in April 2024
Reviewed: April 10, 2024
Suzanne
United KingdomThe weather
The location was beautiful lovely stroll in the evening, breakfast was lovely good choice. We also eat in the restaurant a couple of times. Staff friendly and very helpful
Stayed in April 2024
Reviewed: April 9, 2024
Francis
SwitzerlandThin walls, outside and internal noise sometimes disturbing.
Breakfast. Parking. Friendly helpful staff. Environment/surroundings. Near motorway but not impacted by it
Stayed in April 2024
Reviewed: April 6, 2024
Julie
United KingdomParking was a bit tight as if you left to pop to the shop you had to park in the over flow car park Windows were a bit condensated in the morning blocking the view
The check in was extremely easy with a lovely bloke on the desk The room was comfortable and the food was great So close to Cheshire oaks, it was fab The kids loved the wrist band freebies at the bar and restaurant plus the pool and sauna
Stayed in April 2024
Reviewed: April 5, 2024
Stephen
United KingdomNot enough alcohol free options in the bar and the bottled one you had ran out more people are drinking this now so you need to catch up
The great staff from the reception staff the lovely house maids especially Claire and da there was another lady who found some stuff I left but didn't catch her name and my 3 favourites the breakfast ladies went above and beyond and looked after me and my family very well
Stayed in March 2024
Reviewed: April 3, 2024
Elaine
IrelandSmall lift
Breakfast pool nice staff
Stayed in March 2024
Reviewed: April 2, 2024
Adele
United KingdomVery friendly helpful staff
Stayed in April 2024
Reviewed: April 1, 2024
Paul
United KingdomThis hotel ran like a Swiss watch. Every member of staff knew what was expected of them and their job in making our stay lovely. My partner and I were like the hands of the watch, just there for the ride, reaping the benefits of every staff doing their bit.
Stayed in March 2024
Reviewed: April 1, 2024
Dawn
United KingdomAsked for room with view as we are canal lovers and stopping in hotel for a show at the museum, but unfortunately the windows were so fogged up with condensation between glass didn't get a very good view at all.
Very welcoming and food was excellent.
Stayed in March 2024
Reviewed: March 30, 2024
James
United KingdomClean everywhere, friendly staff, good location on the water if you want somewhere away from noise.
Stayed in March 2024
Reviewed: March 29, 2024
Sarah
United KingdomA bit out of the way from wverything
Lovely, helpful staff
Stayed in March 2024
Reviewed: March 28, 2024
Justin
United KingdomBathroom set up as disabled access wet room, but shower head sprayed out at flat angle, wetting everything, towels, toilet, sink etc. Mattress might need replacing, not as firm on edges as centre, so both sides leave you sloping toward the edge.
Excellent breakfast, location, facilities, and general cleanliness, all very good. Staff were extremely helpful.
Stayed in March 2024
Reviewed: March 26, 2024
Wilson
United KingdomI can say there was nothing we didn't like
Lovely friendly staff the WiFi was free which was a nice change. We really had a lovely relaxing time,even used the pool as well
Stayed in March 2024
Reviewed: March 26, 2024
James
United KingdomGenerally everything was spot on and everyone was very friendly. I felt that despite the overall venue being kept clean it could maybe have been due an upgrade. Especially the carpeting.
Value for money Friendly Team Nice food Good location for Cheshire Oaks
Stayed in March 2024
Reviewed: March 26, 2024
Emily
United KingdomReally friendly staff. Made time and effort to speak to my son. They gave him bread to feed the swans.
Stayed in March 2024
Reviewed: March 25, 2024
Richard
United KingdomFire Alarm at 5.30 morning but obviously essential.
Good breakfast selection. Interesting location.
Stayed in March 2024
Reviewed: March 25, 2024
Elaine
IrelandBreakfast staff location
Stayed in March 2024
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