Ipswich Road, Norwich, NR4 6EP, United Kingdom
#19 of 31 hotels in Norwich
Guests' ChoiceBased on 2067 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
8.3
Facilities
8.1
Staff
9.0
Value for money
7.8
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 April 2024
Charlotte
United KingdomLoud cleaning noises early morning, I know this can’t always be helped but carefully vacuuming avoiding hitting things would help
Friendly staff, seemed very clean, very comfy beds
Stayed in April 2024
Reviewed: 21 April 2024
Steven
United KingdomNothing to dislike here
Stayed here on a trip to see family and to watch Bristol city v Norwich. Nice hotel very nice helpful staff and a special thanks to Sheree on reception who was amazing with my Daughter.
Stayed in April 2024
Reviewed: 18 April 2024
Mark
United Kingdompool
Stayed in April 2024
Reviewed: 17 April 2024
Solomon
United KingdomNo two single as stated in my request and for the second time the steam room isn't working.
Good size room and facilities
Stayed in April 2024
Reviewed: 14 April 2024
Kathryn
United KingdomSlightly dated. It would have been better if coffee machine was available all day to guests. We stopped in Chester hotel and this was available. Not consistent service across hotels.
Facilities excellent. Breakfast good value. Staff superb.
Stayed in April 2024
Reviewed: 13 April 2024
Gary
United KingdomNothing
Clean and easy to find. Rooms were airy and the beds were very comfortable
Stayed in March 2024
Reviewed: 10 April 2024
Chris
United KingdomNothing
Great location. Lovely large windows and sofa as well as bed. Friendly staff. Delicious meal in evening.
Stayed in April 2024
Reviewed: 9 April 2024
Arthur
United KingdomWould have preferred a bigger and firmer bed. Bathroom small and you had to dance around the door to get in.
Nice location on outskirts of Norwich. Good free parking. Spacious bar area. Breakfast OK but could do with more choice of bread and pastries
Stayed in April 2024
Reviewed: 8 April 2024
Donna
United KingdomThe hotel could do with some re decorating.
Stayed in April 2024
Reviewed: 7 April 2024
Samantha
United KingdomRoom small TV choices were limited
Swimming and spa facilities
Stayed in April 2024
Reviewed: 6 April 2024
Panayiota
United KingdomAll good.
Cleanliness and size of room. Friendly staff.
Stayed in April 2024
Reviewed: 5 April 2024
Tracey
United KingdomOutside of building from front is tired and dated. Could have done with a water machine at breakfast.
Rooms comfortable. Location excellent. Breakfast was plentiful. Staff were very helpful.
Stayed in April 2024
Reviewed: 31 March 2024
Ben
United KingdomThe million emails they keep sending about the “upgrade”
Staff were really kind
Stayed in March 2024
Reviewed: 31 March 2024
Anne
United KingdomNothing
Friendly staff good comfy accommodation, food is good if expensive, not much choice if you're coeliac like me.
Stayed in March 2024
Reviewed: 29 March 2024
Fiona
United KingdomOnly downside does not have a lift to upper floors However, staff noticed I was on crutches and rearranged my room to a lower floor outstanding
Easy to get to good parking good breakfast comfortable room
Stayed in March 2024
Reviewed: 27 March 2024
Jon
United KingdomBathroom was very small
Stayed in February 2024
Reviewed: 27 March 2024
Mr
United KingdomFor a two night stay, nothing really.
Breakfast was very good and a good choice. Bar area relaxing and good service. Bus service into the City Centre, 2 minute walk to the bus stop for only £2. Bargain Staff at the Hotel very helpful. I will stay there again. Thanks 👍🏻
Stayed in March 2024
Reviewed: 27 March 2024
Claire
United KingdomUnfortunately my mum left her phone charger in the plug socket in our room. But when she rang about it. It had disappeared.
Great position. Friendly staff. Very helpful and happy place to stay.
Stayed in March 2024
Reviewed: 24 March 2024
Paul
United KingdomRoom was clean and spacious. Evening meal was good and breakfast buffet was well stocked
Stayed in March 2024
Reviewed: 24 March 2024
James
United KingdomStandard tired decor holiday inn. Phone didn't work properly.
Good standard hotel. Had a room view no view at all but didn't matter. Thankfully they no longer have the ridiculous parking policy and dropped number plate recognition. Good new starbucks on site and oriental food menu.
Stayed in February 2024
Reviewed: 23 March 2024
Sapphire
United KingdomN/A
Clean invirement Friendly staff Great prices all round happy 5*
Stayed in March 2024
Reviewed: 23 March 2024
Victoria
United KingdomNot having any nice glasses to drink out of. No hand wash in the dispenser
The bed felt amazing and had everything we needed in our room
Stayed in February 2024
Reviewed: 23 March 2024
Sheila
United KingdomFood served in the evening was, on the whole, served luke warm and on cold plates! Plates for hot breakfast were cold despite being in what looked like a warmer.
The efficiency and friendliness of all staff. Quality and range of food at breakfast. Leisure facilities.
Stayed in March 2024
Reviewed: 22 March 2024
Cobain
United KingdomMale changing rooms were closed - minor inconvenience.
Staff were excellent. Very friendly. Swimming pool and spa were great.
Stayed in March 2024
Kissamos, Greece
Nevada, USA
Rome, Italy
London, UK
Cléden-Cap-Sizun, France
Llanbrynmair, UK
Melbourne, Australia
Reinsberg, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content