Pembroke Road, Portsmouth, PO1 2TA, United Kingdom
#21 of 27 hotels in Portsmouth
Guests' ChoiceBased on 4067 hotel reviews
7.6Cleanliness
8.1
Comfort
8.1
Location
8.7
Facilities
7.9
Staff
8.4
Value for money
7.5
Free WiFi
7.8
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End of dialog contentReviewed: 27 March 2024
Emma
United KingdomRooms were a little stuffy.
The staff and the service, the location and the amenities.
Stayed in March 2024
Reviewed: 24 March 2024
Jackie
United KingdomRoom quite warm
Great lication
Stayed in March 2024
Reviewed: 22 March 2024
Anthony
United KingdomToo hot and couldn’t cool it down in March
Came with water. Staff were kind.
Stayed in March 2024
Reviewed: 22 March 2024
Mick
United KingdomNot much of a vegetarian/vegan selection at breakfast
Close to the beach, so great for a morning run. Nice to have the swimming pool.
Stayed in February 2024
Reviewed: 19 March 2024
Rebecca-anne
United KingdomThe parking was very compact and slightly confusing as it seemed to be part of a residential area too
Stayed in January 2024
Reviewed: 16 March 2024
Howells
United KingdomThe TV kept buffering and I had to switch it off in the end and use my laptop.
The location and it was just what I wanted with the use of facilities and comfort in the room.
Stayed in March 2024
Reviewed: 12 March 2024
Anne
United KingdomThere was no space between the single beds so it felt like sharing a double bed which is not what I expected. The bathroom was clean but not as spotless as usual. Disappointing as I have stayed in this hotel on multiple occasions.
The location and comfortable bed.
Stayed in March 2024
Reviewed: 11 March 2024
Thomas
United KingdomRoom radiators unresponsive, public areas also a little chilly. No biscuits, no blankets. Lack of drawers for underwear etc., ok for one night but inconvenient on a three-night stay.
Great breakfast, comfortable beds, efficient shower with controls located so you don't get wet immediately!
Stayed in March 2024
Reviewed: 11 March 2024
A
United KingdomBed VERY hard. Breakfast order mix up but was easily fixed.
Great location. Fabulous fish and chips.
Stayed in March 2024
Reviewed: 10 March 2024
Ian
United KingdomIt can be very expensive in comparison to others , it's also sometimes a long wait to check in with long queues at the desk.
Stay here quite often as the location is perfect , breakfast is also very good.
Stayed in February 2024
Reviewed: 6 March 2024
Andrew
SpainComfortable beds and great breakfasts.
Very comfortable and enjoyable stay. Cant really fault the hotel. Really very nice!
Stayed in March 2024
Reviewed: 6 March 2024
Andrew
SpainNot much really!
Although a chain had the feeling of an independent. Breakfasts were great.
Stayed in March 2024
Reviewed: 5 March 2024
Johnny
United KingdomFire alarm went off 4 times Fri 1st March. Not good and when I reported this a complimentary drink and snack was offered. I did not feel this was sufficient recompense and member of staff said she would discuss with her manager. When I checked out on the Monday I expected it to be written on my account. Nope. So raised issue again and gentlemen on reception addressed this and offered me £20 which was acceptable.
Overall clean and well maintained room. The place had a good ambience.
Stayed in March 2024
Reviewed: 4 March 2024
Yvonne
United KingdomShowers in ladies swimming pool changing area could do with a decent clean as lots of hair in the plug hole and lots of mould on the walls. Looks very dingy needs refurb
Location great. Staff very friendly. House keeping in the bedrooms exceptional.
Stayed in March 2024
Reviewed: 4 March 2024
Mathew
United KingdomSmall bedroom, small bathroom (but both practical)! Television channels very random (bbc 1 was around number 28!)!! Bedroom window only opens small way, and air con in room wasn’t really cold (just an air blower!). Public toilets dirty. Swimming pool changing rooms dirty. Breakfast not always hot and not always refilled quickly. Too many “is your stay 10” cards everywhere. (If you have them out then you need to act on them.. for example breakfast not being replenished quickly!).
Great location. Easy access to the main attractions just a short walk. Enough parking spaces mostly, and they offer street parking option if no spaces. Breakfast was mostly great. Last day they didn’t top it up as quickly as the other breakfast but the food offered was tasty and great selection! Swimming pool and sauna/steamroom/jacuzzi were a nice touch. Bedroom clean, comfortable bedding and bathroom with everything you need. Nice touch having hot chocolate! Staff mostly approachable, most with a lot of knowledge and restaurant staff mostly great too.
Stayed in March 2024
Reviewed: 3 March 2024
Tobias
United KingdomSpent 1st night in chilled room as thermostat was faulty. Got a portable heater the 2nd night. The hinge on the wardrobe door was broken
The location, gym and pool facilities Chiller in room was fantastic
Stayed in February 2024
Reviewed: 2 March 2024
Benjamin
IrelandUnfortunately during our 3 night stay, there were no hangers in wardrobe despite asking for some on the first evening. On our final night the fire alarm went off every couple of hours… all through the night. Can’t blame the staff for that.
Great location. Friendly staff and good value
Stayed in March 2024
Reviewed: 1 March 2024
Philip
United KingdomMore monitoring of the swimming pool facilities and cleanliness required
Room although quite compact was clean warm and mostly quiet , we used the swimming pool every day and was mostly ok although on the last day all the shower gel containers were empty . The breakfast was very good 100%
Stayed in March 2024
Reviewed: 1 March 2024
Trevor
United Kingdomfood orders using tablet
rooms were quite when we stayed here
Stayed in February 2024
Reviewed: 1 March 2024
Janet
United KingdomCouldn’t really fault it apart from the tv didn’t work in our room and I just couldn’t be bothered to go downstairs again to speak to reception. I’m sure they’d have fixed it if I had.
Location. Value for money. Quiet and clean room. Swimming pool.
Stayed in February 2024
Reviewed: 29 February 2024
Sean
United KingdomEverything was great.
Great location and nice to have parking on site. The Room and beds were very comfortable and exactly what we needed. It was also nice to have the onsite pool for a swim in the morning. Easy walking distance to Gunwharf Quays and Southsea.
Stayed in February 2024
Reviewed: 28 February 2024
Lee
United KingdomExtra five pound per night for car parking
Stayed in February 2024
Reviewed: 27 February 2024
Fauzi
United KingdomNothing, I’ve repeat stays here many times
Location, no frills value rooms
Stayed in January 2024
Reviewed: 26 February 2024
Barrie
United KingdomExcellent breakfast
Stayed in February 2024
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