Maidstone Road, Chatham, ME5 9SF, United Kingdom
#11 of 35 hotels in Chatham
Guests' ChoiceBased on 1742 hotel reviews
7.6Cleanliness
8.2
Comfort
8.1
Location
8.2
Facilities
7.9
Staff
8.5
Value for money
7.7
Free WiFi
7.8
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End of dialog contentReviewed: 26 March 2024
Robyn
United KingdomDidn’t have breakfast
Stayed in January 2024
Reviewed: 24 March 2024
Richard
United KingdomSmall car parking spaces,
Food was excellent, Staff we interacted with for information & help were exceptional.
Stayed in March 2024
Reviewed: 22 March 2024
Kevin
United KingdomIt was satisfactory
Convenient
Stayed in March 2024
Reviewed: 17 March 2024
Joel
United KingdomThe walls are very thin so you can hear people walking and talking while in your room. Also the rooms could do with some fresh paint.
The bed super comfy the staff go above and beyond very polite and helpful the facilities are nice.
Stayed in March 2024
Reviewed: 12 March 2024
Nicolette
United KingdomRoom was a little tired, eg crack in the wall. Space under the door letting light let in.
Staff were lovely and helpful Wonderful food in the restaurant Comfortable room and beds Very quiet room overlooking the airfield
Stayed in March 2024
Reviewed: 12 March 2024
Lena
United KingdomA mattress could be better. At breakfast it feels like a lack of staff.
Convenient location, clean, good sound proof
Stayed in March 2024
Reviewed: 11 March 2024
Catalin
United KingdomWe didn't like the mattresses of our bed and sofa bed (too soft and uncomfortable) and pillows that were the opposite -too firm. we woke up with a stiff neck. Another thing that was not nice, was the family changing room at the pool: no heating, no electricity and we were supposed to change clothes in there (imagine doing all this coming out of the pool with a 2 year old.. )Unacceptable! One member of the staff was quite rude as well, admiting that she knows that is not quite in good condition, but it is nothing that she can do..
Overall we enjoyed our stay at this hotel. The room was a good size, clean,the service was ok.
Stayed in March 2024
Reviewed: 11 March 2024
Heather
United KingdomInconsistent temperatures around parts of the hotel. Not notified that gym was out of action and had to access the pool area via the fire exit! No fridge in room.
Comfortable bed and excellent quality breakfast. Staff were amazing and well organised and helpful. Closeness to the venue we were attending for a family event.
Stayed in March 2024
Reviewed: 9 March 2024
Irene
United KingdomIt’s just the rooms were a bit old but the rest was nice.
The place was so good and the breakfast was wow I loved their breakfast. The place was clean and staff were friendly.
Stayed in December 2023
Reviewed: 6 March 2024
Mark
United KingdomRoom a little small but was ok for a one night stay.
Excellent location, evening meal was very good.
Stayed in March 2024
Reviewed: 5 March 2024
Robert
United KingdomIt was a wonderful experience excellent facilities My only gripe is that the double bed room 203 sagged in the middle sleeping was not as a comfortable experience as we expected
Location ambience staff cleanliness
Stayed in March 2024
Reviewed: 4 March 2024
Sanchez
United KingdomThis was our second visit to this establishment, but the first with our children and utilizing the restaurant's services. While we appreciated the complimentary meals for kids, we were disappointed by the lack of familiar options like chicken nuggets or fish fingers. The overall pricing of the food seemed excessive, and the wait time of nearly 45 minutes for our order was quite lengthy. Furthermore, it was frustrating to be informed that some menu items were unavailable upon arrival, requiring us to reconsider our choices The dining experience fell short.
We thoroughly enjoyed our stay . The beds were exceptionally comfortable, ensuring a restful night's sleep, and the cleanliness of the rooms was impeccable. The staff were not only friendly but also accommodating, making our experience even more enjoyable. The heating system worked efficiently, providing a cozy atmosphere during our stay. We also appreciate the option for a late checkout, extending until 1pm , which is a welcome departure from the usual 11 am checkout times. Overall, we were highly satisfied with our experience and look forward to returning in the future.
Stayed in March 2024
Reviewed: 18 February 2024
Mahendra
The hotel staff were great , the guys on the bar serving late and Tamia receptionst very great.
Stayed in February 2024
Reviewed: 17 February 2024
Jodib
United KingdomCoffee machine instructions weren't helpful
Room size was lovely and the little extra touches for our 10 Yr old were brilliant.
Stayed in February 2024
Reviewed: 4 February 2024
Darren
United KingdomPool
Stayed in January 2024
Reviewed: 2 February 2024
Steve
United KingdomThe evening restaurant food was below average so overall score was lower. Suggest eating out
Friendly staff and comfortable room
Stayed in February 2024
Reviewed: 1 February 2024
Richard
United KingdomJust missing on the breakfast options of bread have only toast ( will be great if included baguette) and honey too
Hotel is clean and attractive
Stayed in January 2024
Reviewed: 29 January 2024
Tony
IrelandVery plesent staff
Stayed in January 2024
Reviewed: 21 January 2024
Deirdre
IrelandI found the room a bit cold
Lovely hotel with lovely staff and great breakfasts
Stayed in January 2024
Reviewed: 17 January 2024
Irene
United KingdomMy name was not on breakfast list even though I had paid and was told when I arrived that I had paid but when we came down I was told I wasn't on the list, bit embarrassing when staff had to check I had actually paid.
Room was lovely staff very friendly, really enjoyed the food
Stayed in January 2024
Reviewed: 12 January 2024
Robert
United KingdomEvening meal menu limited and some dishes of poor quality
Very good breakfast. Swimming pool and gym
Stayed in January 2024
Reviewed: 7 January 2024
Shane
IrelandCould consider introducing EV charging facilities for guests use.
Friendly, helpful staff. Good food options including vegan.
Stayed in January 2024
Reviewed: 6 January 2024
Gres
United KingdomRoom was a tad small, but we were only using it for a sleeping spot
Clean and easily accessible
Stayed in December 2023
Reviewed: 6 January 2024
Leah
United KingdomJust the waiting time for dinner but the food was really delicious. Thank you.
Great stay indeed for the whole family on Christmas Day till after boxing day. We enjoyed the swimming pool especially my two little ones because it's nice and warm. When we not in the room it's lovely to have the lounge area to seat and relax... awesome space. Lovely friendly and helpful staff. Good parking space. The rooms were lovely too. Thank you.
Stayed in December 2023
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