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  5. Reviews of Holiday Inn Rochester-Chatham, an IHG Hotel

Reviews of Holiday Inn Rochester-Chatham, an IHG Hotel 4 stars

Maidstone Road, Chatham, ME5 9SF, United Kingdom

#11 of 35 hotels in Chatham

Guests' Choice

Review score

Based on 1742 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.1

  • Location

    8.2

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    7.7

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 26 March 2024

    8.0
    Nice and clean hotel
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Didn’t have breakfast

    Stayed in January 2024

  • Reviewed: 24 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Small car parking spaces,

    Food was excellent, Staff we interacted with for information & help were exceptional.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    It was satisfactory

    Convenient

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Very lovely would highly recommend it. Staff are lovely, very helpful. The facilities are nice the pool is warm. The pla
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The walls are very thin so you can hear people walking and talking while in your room. Also the rooms could do with some fresh paint.

    The bed super comfy the staff go above and beyond very polite and helpful the facilities are nice.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    9.0
    Great food and friendly staff
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Room was a little tired, eg crack in the wall. Space under the door letting light let in.

    Staff were lovely and helpful Wonderful food in the restaurant Comfortable room and beds Very quiet room overlooking the airfield

    Stayed in March 2024

  • Reviewed: 12 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    A mattress could be better. At breakfast it feels like a lack of staff.

    Convenient location, clean, good sound proof

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Good location, but not great facilities!
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    We didn't like the mattresses of our bed and sofa bed (too soft and uncomfortable) and pillows that were the opposite -too firm. we woke up with a stiff neck. Another thing that was not nice, was the family changing room at the pool: no heating, no electricity and we were supposed to change clothes in there (imagine doing all this coming out of the pool with a 2 year old.. )Unacceptable! One member of the staff was quite rude as well, admiting that she knows that is not quite in good condition, but it is nothing that she can do..

    Overall we enjoyed our stay at this hotel. The room was a good size, clean,the service was ok.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Comfortable and convenient!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Inconsistent temperatures around parts of the hotel. Not notified that gym was out of action and had to access the pool area via the fire exit! No fridge in room.

    Comfortable bed and excellent quality breakfast. Staff were amazing and well organised and helpful. Closeness to the venue we were attending for a family event.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    8.0
    The place was easy to find and staff were helpful and friendly. I loved their breakfast.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It’s just the rooms were a bit old but the rest was nice.

    The place was so good and the breakfast was wow I loved their breakfast. The place was clean and staff were friendly.

    Stayed in December 2023

  • Reviewed: 6 March 2024

    8.0
    Good Value
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Room a little small but was ok for a one night stay.

    Excellent location, evening meal was very good.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    Great location highly recommended
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It was a wonderful experience excellent facilities My only gripe is that the double bed room 203 sagged in the middle sleeping was not as a comfortable experience as we expected

    Location ambience staff cleanliness

    Stayed in March 2024

  • Reviewed: 4 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    This was our second visit to this establishment, but the first with our children and utilizing the restaurant's services. While we appreciated the complimentary meals for kids, we were disappointed by the lack of familiar options like chicken nuggets or fish fingers. The overall pricing of the food seemed excessive, and the wait time of nearly 45 minutes for our order was quite lengthy. Furthermore, it was frustrating to be informed that some menu items were unavailable upon arrival, requiring us to reconsider our choices The dining experience fell short.

    We thoroughly enjoyed our stay . The beds were exceptionally comfortable, ensuring a restful night's sleep, and the cleanliness of the rooms was impeccable. The staff were not only friendly but also accommodating, making our experience even more enjoyable. The heating system worked efficiently, providing a cozy atmosphere during our stay. We also appreciate the option for a late checkout, extending until 1pm , which is a welcome departure from the usual 11 am checkout times. Overall, we were highly satisfied with our experience and look forward to returning in the future.

    Stayed in March 2024

  • Reviewed: 18 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The hotel staff were great , the guys on the bar serving late and Tamia receptionst very great.

    Stayed in February 2024

  • Reviewed: 17 February 2024

    9.0
    Superb
    • Family with young children
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Coffee machine instructions weren't helpful

    Room size was lovely and the little extra touches for our 10 Yr old were brilliant.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Good
    • Business trip
    • Solo traveller
    • Double Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Pool

    Stayed in January 2024

  • Reviewed: 2 February 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The evening restaurant food was below average so overall score was lower. Suggest eating out

    Friendly staff and comfortable room

    Stayed in February 2024

  • Reviewed: 1 February 2024

    9.0
    Ric London
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Just missing on the breakfast options of bread have only toast ( will be great if included baguette) and honey too

    Hotel is clean and attractive

    Stayed in January 2024

  • Reviewed: 29 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very plesent staff

    Stayed in January 2024

  • Reviewed: 21 January 2024

    8.0
    Lovely stay
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I found the room a bit cold

    Lovely hotel with lovely staff and great breakfasts

    Stayed in January 2024

  • Reviewed: 17 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    My name was not on breakfast list even though I had paid and was told when I arrived that I had paid but when we came down I was told I wasn't on the list, bit embarrassing when staff had to check I had actually paid.

    Room was lovely staff very friendly, really enjoyed the food

    Stayed in January 2024

  • Reviewed: 12 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 4 nights

    Evening meal menu limited and some dishes of poor quality

    Very good breakfast. Swimming pool and gym

    Stayed in January 2024

  • Reviewed: 7 January 2024

    9.0
    Ideal for my visit to see family
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Could consider introducing EV charging facilities for guests use.

    Friendly, helpful staff. Good food options including vegan.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    9.0
    Will stay again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was a tad small, but we were only using it for a sleeping spot

    Clean and easily accessible

    Stayed in December 2023

  • Reviewed: 6 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Just the waiting time for dinner but the food was really delicious. Thank you.

    Great stay indeed for the whole family on Christmas Day till after boxing day. We enjoyed the swimming pool especially my two little ones because it's nice and warm. When we not in the room it's lovely to have the lounge area to seat and relax... awesome space. Lovely friendly and helpful staff. Good parking space. The rooms were lovely too. Thank you.

    Stayed in December 2023

Showing 1 – 25

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