Only one lift working! Which was a pain when all the United airline staff came in and it has been like this for 3 months!

Location. Happy hour. Pillows.

Stayed in September 2025

Requested non slip bath mat 3 times only to be told they do not have one. Ideally would have liked one for my toddler. Window couldn't shut properly so did have some noise from street but we stayed mid week so no very loud noises.

Good breakfast option. Great location. Friendly staff

Stayed in September 2025

The sound of cars and early in the morning the sound of banging

The location The lovely receptionist Farza very nice lady she served us with delicious cookies

Stayed in September 2025

Lift was being serviced so it can be a little slow waiting on the lift in peak times. Not a huge problem in the scheme of things.

Great location - very handy for the Tube and local sites such as NHM, V&A, etc and ideally located close to shops (Waitrose, etc) and restaurants. Excellent staff - very helpful especially helping us when my daughter had an accident and needed medical attention and a trip to hospital. Treated us very well, and left us a nice little surprise in the room for my daughters birthday (balloons and macarons) which she LOVED!

Stayed in August 2025

Free water in the rooms for everyone.

Lovely hotel, friendly staff and the secret garden restaurant was amazing a must if you are staying or have a special occasion. Clean, comfy and great for children if you still want luxury. Special mention to Chris -Warren who made our stay welcoming and could not do enough for us.

Stayed in September 2025

Clean, comfy, bed was absolutely huge!

Stayed in August 2025

Only negative was when we sat outside in the evening, all the tables were dirty and it didn't seem like a priority to clear and clean the tables.

We got an upgrade to a bigger room, which was nice as there were 4 of us. Staff was super friendly. Room was clean and the location great for what we needed.

Stayed in August 2025

One lift was not working and so have to wait a long time to get the lift. No parking.

Clean and very quiet rooms although besides main road. Staff were very helpful and kind. Central location and close to tubes and eatery’s.

Stayed in August 2025

1 of the 2 Elevators was not working for more than 2 days

Location

Stayed in August 2025

Sadly there were a few things that didn’t make for the perfect stay. The 2 lifts were dodgy with one completely out of order for our stay so it meant a little bit of waiting around. The one working lift has to think about it and flashed up as out of order whilst we were in it at one point. Although the room was spacious and clean, all 3 of us had backache from the beds and the temperature seemed to be controlled centrally, certainly not easy in the room. Every time we went into the room, there was bit of a damp smell but you did get used to it quickly. There was no additional chain or lock on the door, you could see where it had been broken off. We seemed to have an interconnected room and on our first night this door was open and on the third night we could hear the entire conversation of others until the early hours . I’m not sure but I thought I saw staff going into that room. We feel these issues make the hotel sound far worse than it was overall and actually we would possibly stay there again ( in a different room ) if we need to stay in the same area.

We had a nice 3 night stay at the Doubletree. Location is excellent for Chelsea and the museums, perfect for us and we found it easy to park close by. The staff were all great and very helpful indeed, particularly when we ate in the restaurant on the first night and they were overly attentive to my allergies . We were greeted on arrival with cookies including a vegan option for me. The bar was nice and we had one drink in there every evening. The gardens at the rear were lovely with the addition of the pods although we didn’t have the chance to book one of these. The room was spacious and very clean. The foyer was bright, clean and modern and it felt like a safe hotel.

Stayed in August 2025

Breakfast was great. Room size was better than expected. Beds were very comfortable as well. We had a great time at the property. The location was excellent!

Stayed in July 2025

There isn't enough water pressure to get a good shower.

The location was perfect for us, as a family with two teens. Two minutes from the tube station, 10 minutes by foot to Hyde park and a lot of bakeries nearby. The stuff was very friendly and helpful.

Stayed in July 2025

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Stayed in July 2025

Cleanness

Location

Stayed in July 2025

Cleanliness

Location

Stayed in July 2025

Parking

Super lovely hotel

Stayed in July 2025

Great location - across the street from a tube station.

Stayed in July 2025

Dear person. I stayed one night on 15 June 2025, but still 47.5 pounds deposit didn’t return to my credit card. Thanks Aqeel haider syed Saudi Arabia hyderaqeel417@yahoo.com

Stayed in June 2025

Breakfast is not satisfying; there were enough variety of foods, but not delicious. We had the same breakfast for one week. One of the elevator was out of order for whole week. Glasses at room was changed only one time. It is expensive with these facilities.

Good location closer to underground. Good area to reach hide park and National History, Science Museum and Royal Albert Hall

Stayed in June 2025

Only one lift was working. I think this issue has been going on for a while. Also the one or two times we ended up actually needing housekeeping service, the response was very slow. To be fair to them, they were quite apologetic about it though.

Started off with a nice touch - Quick check-in and some warm cookies! Loved the location of the hotel. Right next to the tube station and loads of eating places. Area felt upmarket and safe. Room was kept clean and the bathroom was kept well stocked up.

Stayed in June 2025

Break fast- Not value for money .

Friendly Staff

Stayed in June 2025

Small space due to architecture

Location and cleanliness

Stayed in May 2025

There was only one tiny window that had safety catches on it so it wouldn’t open properly & our multi-level suite was very very dark due to lack of natural light. One bedside light didn’t work & the other side had no plug points for phone chargers, etc. There was only one working lift.

Staff in reception were very friendly, welcoming & helpful. Location to Gloucester Road tube was excellent. Loved the products in the bathroom.

Stayed in June 2025

The hotel room is a very short walk from the tube station. The room turned out much better than expected - there was a small kitchenette with essential kitchen equipment. The room was also bigger than expected. Toilet was clean, of a good size and most importably not slippery for our parents who stayed.

Stayed in May 2025