Reviews of Holiday Inn Leeds Garforth, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Wakefield Rd, Garforth, LS25 1LH, United Kingdom
#2 of 2 hotels in Garforth
Guests' ChoiceReview Score
Based on 672 hotel reviews
7.4Score breakdown
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Cleanliness
8.0
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Comfort
8.0
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Location
8.2
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Facilities
7.7
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Staff
8.6
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Value for money
7.7
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Free WiFi
7.4
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Reviewed: April 15, 2024
Dee
United Kingdom4 Reviews8.0“Very comfortable stay and friendly staff”- • Leisure trip
- • Couple
- • Standard Double or Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The meal I ordered come out wrong and wasn’t corrected just apologised for not having the right ingredients to what was meant to be on the plate
Staff around all the hotel was really friendly and helpful.
Stayed in April 2024
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Reviewed: April 11, 2024
Laura
United Kingdom2 Reviews8.0“Good value for money, exceptional customer service.”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
It would have been nice to use the pool for more than 30 mins per day
The staff were incredible. Emma W and Sam went over and above for us all weekend. Thank you.
Stayed in April 2024
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Reviewed: April 11, 2024
Adele
United Kingdom13 Reviews7 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Our bathroom sink didn’t have cold running water
Breakfast - great customer service and choice of food.
Stayed in April 2024
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Reviewed: April 10, 2024
Jade
United Kingdom4 Reviews8.0“Did the job of somewhere for a bed for a couple of nights”- • Leisure trip
- • Family with young children
- • Double Room - Disability Access
- • Stayed 2 nights
Place lacked atmosphere and hospitality staff were just not forthcoming but same time by no means rude, or unpleasant, cant really put my finger on it.
Gym staff lovely and friendly to myself and son Bed was very comfy Breakfast was great
Stayed in April 2024
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Reviewed: April 8, 2024
Jo
United Kingdom11 Reviews7.0“Great staff; tired room”- • Couple
- • Standard Double or Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
First room had no cold water and we’re making bed. Second had a really soft and lumpy bed
Location and really lovely staff
Stayed in April 2024
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Reviewed: April 5, 2024
Michelle
United Kingdom5 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
All the staff were lovely and welcoming.
Stayed in March 2024
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Reviewed: April 4, 2024
Phil
United Kingdom1 review8.0“Really great location and great value for money.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The pool was out of action but this was not the hotel's fault. Allegedly a customer had taken a glass into the pool area and glass had got into the water.
The room was really nice and the breakfast was great.
Stayed in March 2024
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Reviewed: April 4, 2024
Zoe
United Kingdom6 Reviews8.0“Clean, comfortable, quiet.”- • Leisure trip
- • Solo traveler
- • Standard Double or Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Swimming pool was out of use and the gym was outdated. As I'd booked a solo night to relax this was disappointing.
Quiet hotel meant a good night's sleep. Comfortable and clean room.
Stayed in March 2024
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Reviewed: April 1, 2024
Stephen
United Kingdom1 review6.0Pleasant- • Leisure trip
- • Couple
- • 1 Double Bed Premium
- • Stayed 1 night
- • Submitted from a mobile device
Initial room wasn't usable because of bathroom problem. Hot breakfast only average with some items not hot, bacon tough and egg hard.
Hotel rate very good. Room good but this was second room after first room had to be vacated because of bathroom problem.
Stayed in April 2024
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Reviewed: April 1, 2024
Juanita
United Kingdom8 Reviews7.0Good- • Leisure trip
- • Couple
- • 1 Double Bed Premium
- • Stayed 2 nights
- • Submitted from a mobile device
No pool
Stayed in March 2024
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Reviewed: March 23, 2024
Andrea
United Kingdom11 Reviews8.0“Great stay for what we needed.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
We had to book to use the swimming pool which we were unaware of until we went to use the pool. Unfortunately the tv in our room wouldn’t work, we told staff on the Friday night, Saturday morning, Saturday afternoon Saturday night but it still didn’t work and we had no feedback. It didn’t spoil our stay but it could have for others.
Location was excellent for what we wanted. Staff really friendly and helpful, everywhere was clean and bright. We had breakfast which was good. Room was all we needed, clean. We were able to get extra real milk and teabags and chocolate bars at 2:30 in morning, we couldn’t sleep.
Stayed in February 2024
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Reviewed: March 18, 2024
Susan
United Kingdom2 Reviews7.0“Good staff and I enjoyed the breakfast”- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The bedrooms very small and the TV was not working
Good location and very clean
Stayed in March 2024
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Reviewed: March 17, 2024
Margaret
United Kingdom1 review7.0Good- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
There were white paint splashes on the shower glass and floor. I felt an effort to remove these should have been done.
There were plenty of options for breakfast.
Stayed in March 2024
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Reviewed: March 16, 2024
Diane
United Kingdom2 Reviews6.0Pleasant- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Bathroom filthy, from the bath I could see under toilet rim which was black with filth and mould. Around seals taps and drains it obviously hadn't been cleaned properly on a regular basis. Room did not smell fresh
Room was pleasant and comfortable. Breakfast well presented and good choices Ground floor room and amenities very convenient and accessible
Stayed in February 2024
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Reviewed: March 9, 2024
Farcau
Romania8 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The dinner wasn't as I was expected, long time to wait and just a few options of food..
Stayed in February 2024
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Reviewed: March 3, 2024
Brian
United Kingdom4 Reviews8.0“Good location, value for money accomodation, good food - job well done”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
maybe bar nd restaurant a little understaffed, so not as quick as it might have been
excellent breakfast
Stayed in March 2024
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Reviewed: March 3, 2024
Kelly
United Kingdom5 Reviews7.0“Trip for football match”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom had mould round the bath. Think you should set a dress code for breakfast as full families in pyjamas and walking round bare foot out me off my food.
Staff were friendly. Value for money.
Stayed in March 2024
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Reviewed: February 25, 2024
C
United Kingdom1 review8.0“Good base for exploring”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Gym and pool was dirty. Pool water was cloudy, floors filthy, changing rooms cold and dirty. Fold out bed was uncomfortable. Carpets need a wash. Lift would be helpful.
Breakfast good, staff friendly, pool and gym
Stayed in February 2024
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Reviewed: February 21, 2024
Tracy
United Kingdom9 Reviews8.0“Once initial mix up had been sorted out and the room cleaned, it was a nice relaxed stay”- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room - Non-Smoking
- • Stayed 3 nights
Check in could have been smoother as I had spoken twice to someone about having rooms next door, still got mixed up, room was not ready on arrival and dirty, cleaner tried to put us in one room when we had paid for 2.
Breakfast was lovely, the hotel was family friendly, we loved the pool and gym and relaxed dining room, evening meal was also lovely, staff friendly and approachable.
Stayed in December 2023
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Reviewed: February 15, 2024
Laura
United Kingdom4 Reviews3 helpful votes7.0“Stop over from York”- • Leisure trip
- • Family with young children
- • 1 Double Bed Standard Extra Guest
- • Stayed 1 night
- • Submitted from a mobile device
It is a long walk to some of the rooms, when our key card stopped working we had a long trek back and forth. While it was great to have the pool, it is very tired and didn’t look very clean at all. In the shower section there were dirty hand prints on the wall and the floor around the pool was filthy.
The room was adequately sized for two adults and a toddler. I was a bit worried at first because it was very cold but the air con system warmed the room up quickly. It was a nice touch to have the pool and sauna and steam room just as something else to do. Breakfast was great, hot and with lots of choice. It was constantly being replenished by staff and the manager was so helpful and friendly.
Stayed in February 2024
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Reviewed: February 15, 2024
Jason
United Kingdom8 Reviews3 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Buffet breakfasts are never any good and the food is generally cold. Would have preferred breakfast cooked to order.
The swimming pool and gym were an added bonus and the price was good value for money.
Stayed in January 2024
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Reviewed: February 13, 2024
Radha
United Kingdom2 Reviews8.0“Excellent location and service, staff are friendly and helpful.”- • Leisure trip
- • Family with young children
- • 1 Double Bed Standard Extra Guest
- • Stayed 2 nights
- • Submitted from a mobile device
We had a false fire alarm in the middle of the night which was scary.
The rooms are not spacious just enough for a family of 3, but the staff are very friendly and the breakfast was great! Excellent location and service, plenty frequent buses to Leeds city and train station.
Stayed in February 2024
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Reviewed: February 12, 2024
Michael
United Kingdom21 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • 1 Double Bed Premium
- • Stayed 1 night
- • Submitted from a mobile device
Pillows a little firm
Breakfast was excellent, lots of choice
Stayed in February 2024
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Reviewed: February 11, 2024
Dave
United Kingdom6 Reviews7.0“Total disconnect between this hotel and our prepaid, Booking.com, reservation”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
There was a total disconnect between this hotel's booking system and the Booking.com reservation; they could not find a record of our payment and, at checkout, asked me to forward the Booking.com payment receipt for their assurance! We were allocated a Standard room without a walk-in shower (that I had ordered). After traipsing back to Reception with our luggage, on complaint we were issued the last-available Premier room (which did have the shower we had booked) The pre-paid dinner allowed only a restricted choice of dishes from the menu. That's understandable I guess, but it would be better as a price limit for the total bill, per guest; this should be published on the Booking.com site. Overall, the open-plan restaurant/bar was acceptable - perhaps for the locals to play pool - but hardly comfortable to couples or business people wishing to enjoy their meals.
Good, clean room - when we were eventually allocated the 'Deluxe' room that I had booked.
Stayed in February 2024
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