High Street / Commerce Road, Brentford, TW8 8GA, United Kingdom
#4 of 12 hotels in Brentford
Guests' ChoiceBased on 1593 hotel reviews
7.9Cleanliness
8.6
Comfort
8.6
Location
8.4
Facilities
8.1
Staff
8.6
Value for money
7.7
Free WiFi
7.6
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End of dialog contentReviewed: 28 March 2024
Caroline
IrelandNo plugs beside the bed and I didn’t think the mattress was great
Nice and clean and the breakfast was lovely
Stayed in March 2024
Reviewed: 26 March 2024
Harold
United KingdomCannot think of anything
The room was spacious and clean. The breakfast was good with plenty of choice. The beds at the hotel are also spacious and very comfortable. Staff from the reception, bar and cleaning are friendly and efficient.
Stayed in March 2024
Reviewed: 11 March 2024
John
United KingdomOnly minor-coffee and tea facilities in room not good quality brands.
Room service, car parking, terrace, soundproofing.
Stayed in March 2024
Reviewed: 4 March 2024
Christine
United KingdomI could not fault anything!
Perfectly located hotel on the Grand Union Canal. Our room had views over the lock. Very quiet, comfortable room with tea/coffee facilities and biscuits! Very clean room. We had a choice of hard or soft pillows which is really important to achieve a good night's sleep away from home!
Stayed in March 2024
Reviewed: 22 February 2024
Fiona
United KingdomOnly one built in bedside table. When 4 people in a room I'd expect tables either side of both double beds. Plus sockets next to the beds too. Really surprised Holiday Inn don't have this as standard.
The staff were lovely. My daughter was very ill on our last night and they were very helpful.
Stayed in February 2024
Reviewed: 16 February 2024
Aishah
United KingdomThere was only one member of staff checking people in. I had to wait longer than I'd expected for 1 booking infront of me. Not ever a issue at raddison or Hilton.
Kane checked me in, swift polite and friendly. After mentioning I may be swayed to holiday inns being my first stay at one and being a Hilton and raddison regular, he gave me a complimentary room upgrade. The executive room was lovely and spacious just how i like it.
Stayed in February 2024
Reviewed: 29 January 2024
Christine
United KingdomMaybe a biscuit with the cuppa?!!
The check-in was easy and made easier because we could not scan the QR code in order to pay the car park fee. The receptionist was able to do this for us. The room was comfy, warm and very clean. The bed was very comfortable with a choice of pillows; hard or soft. The tea/coffee facilities were unexpected and welcoming. The bathroom was spotless.
Stayed in January 2024
Reviewed: 24 January 2024
Tanya
United KingdomWindows without nets overlook main room- so no privacy to open nets/curtains
Comfort of room
Stayed in January 2024
Reviewed: 23 January 2024
Maryamalsadat
United KingdomRooms dont have fridge
Stayed in January 2024
Reviewed: 23 January 2024
Adam
United KingdomPrice was quite high for what I experienced. This would be my only criticism.
Clean room, comfortable bed, varied and nice buffet breakfast. Staff very friendly and helpful.
Stayed in January 2024
Reviewed: 22 January 2024
Paul
United KingdomBreakfast not great
Plenty to do around there
Stayed in January 2024
Reviewed: 20 January 2024
Saleha
United KingdomNo labelling on food for dietary requirements, e.g, vegetarian and particularly halal. Would have been very helpful.
Clean, comfortable. Smooth check in and out process, friendly staff.
Stayed in January 2024
Reviewed: 14 January 2024
Modupe
NigeriaNothing
Great food, great location and staff
Stayed in November 2023
Reviewed: 8 January 2024
Simon
South Africaall was fine thanks
views and breakfast
Stayed in December 2023
Reviewed: 2 January 2024
Sunita
United KingdomNothing
Bed room was very comfort table
Stayed in January 2024
Reviewed: 2 January 2024
Sylvian
FranceFar from city center
Breakfast, room and bar
Stayed in December 2023
Reviewed: 29 December 2023
Felipe
United StatesJust the breakfast could be better. We didn't see any fruits available.
I really liked the surrounding areas, the room was quite and comfortable and the simplicity to check-in and check-out. The staff was very helpful and kind.
Stayed in December 2023
Reviewed: 26 December 2023
Beatrice
DenmarkFar from train stop, bus only available. Not many restaurants around
Room has everything you need, staff was friendly
Stayed in October 2023
Reviewed: 24 December 2023
Idris
United KingdomHaving to pay to park my car in their designated car park.
Facilities & location are good.
Stayed in December 2023
Reviewed: 18 December 2023
Precy
United KingdomOn the last day , staff wanted to clean the room before we could do check out , felt we were rushed to go out .
Nice location and quite
Stayed in December 2023
Reviewed: 12 December 2023
Nick
United KingdomMy only tiny issue is that the menu was not very clear on what was vegetarian and/or gluten-free, and there were very few gf options
We booked at short notice, as we had to extend our stay in London after my wife was briefly hospitalised for an allergic reaction. The staff were brilliant, especially the guys behind the bar who were able to rustle up - twice - an omelette despite it not being on the menu, as it was all my wife wanted during her recovery
Stayed in December 2023
Reviewed: 11 December 2023
Burford
United KingdomLocation staff friendly
Stayed in December 2023
Reviewed: 8 December 2023
Dixon
United KingdomHave nothing bad to say about the property
The hotel was very nice and close to the venue we were attending for a party
Stayed in December 2023
Reviewed: 8 December 2023
Brenda
United KingdomBreakfast could be a bit better it was cold
It lovely and clean and beds were lovely
Stayed in December 2023
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