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  5. Reviews of Holiday Inn London Brentford Lock, an IHG Hotel

Reviews of Holiday Inn London Brentford Lock, an IHG Hotel 4 stars

High Street / Commerce Road, Brentford, TW8 8GA, United Kingdom

#4 of 12 hotels in Brentford

Guests' Choice

Review score

Based on 1593 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.4

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.7

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 28 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room with One Queen Bed
    • Stayed 3 nights
    • Submitted via mobile

    No plugs beside the bed and I didn’t think the mattress was great

    Nice and clean and the breakfast was lovely

    Stayed in March 2024

  • Reviewed: 26 March 2024

    9.0
    Everything we needed from a hotel, a good location for what we wanted to do
    • Leisure trip
    • Couple
    • Standard Double Room - Accessible
    • Stayed 4 nights

    Cannot think of anything

    The room was spacious and clean. The breakfast was good with plenty of choice. The beds at the hotel are also spacious and very comfortable. Staff from the reception, bar and cleaning are friendly and efficient.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    Cannot wait to visit again
    • Leisure trip
    • Couple
    • Premium King Room with Balcony and Canal View
    • Stayed 1 night

    Only minor-coffee and tea facilities in room not good quality brands.

    Room service, car parking, terrace, soundproofing.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    9.0
    Very comfortable night's sleep and a very clean room!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    I could not fault anything!

    Perfectly located hotel on the Grand Union Canal. Our room had views over the lock. Very quiet, comfortable room with tea/coffee facilities and biscuits! Very clean room. We had a choice of hard or soft pillows which is really important to achieve a good night's sleep away from home!

    Stayed in March 2024

  • Reviewed: 22 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Only one built in bedside table. When 4 people in a room I'd expect tables either side of both double beds. Plus sockets next to the beds too. Really surprised Holiday Inn don't have this as standard.

    The staff were lovely. My daughter was very ill on our last night and they were very helpful.

    Stayed in February 2024

  • Reviewed: 16 February 2024

    8.0
    Lovely room friendly staff
    • Leisure trip
    • Solo traveller
    • Standard Room with One Queen Bed
    • Stayed 1 night
    • Submitted via mobile

    There was only one member of staff checking people in. I had to wait longer than I'd expected for 1 booking infront of me. Not ever a issue at raddison or Hilton.

    Kane checked me in, swift polite and friendly. After mentioning I may be swayed to holiday inns being my first stay at one and being a Hilton and raddison regular, he gave me a complimentary room upgrade. The executive room was lovely and spacious just how i like it.

    Stayed in February 2024

  • Reviewed: 29 January 2024

    8.0
    Very comfortable night's sleep and a very clean room!
    • Leisure trip
    • Couple
    • Standard Room with One Queen Bed
    • Stayed 2 nights

    Maybe a biscuit with the cuppa?!!

    The check-in was easy and made easier because we could not scan the QR code in order to pay the car park fee. The receptionist was able to do this for us. The room was comfy, warm and very clean. The bed was very comfortable with a choice of pillows; hard or soft. The tea/coffee facilities were unexpected and welcoming. The bathroom was spotless.

    Stayed in January 2024

  • Reviewed: 24 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Premium King Room with Balcony and Canal View
    • Stayed 1 night
    • Submitted via mobile

    Windows without nets overlook main room- so no privacy to open nets/curtains

    Comfort of room

    Stayed in January 2024

  • Reviewed: 23 January 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Room with One Queen Bed
    • Stayed 4 nights
    • Submitted via mobile

    Rooms dont have fridge

    Stayed in January 2024

  • Reviewed: 23 January 2024

    8.0
    Lovely staff, clean, comfortable- slightly overpriced
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights

    Price was quite high for what I experienced. This would be my only criticism.

    Clean room, comfortable bed, varied and nice buffet breakfast. Staff very friendly and helpful.

    Stayed in January 2024

  • Reviewed: 22 January 2024

    8.0
    Very good
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast not great

    Plenty to do around there

    Stayed in January 2024

  • Reviewed: 20 January 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Room with One Queen Bed
    • Stayed 4 nights
    • Submitted via mobile

    No labelling on food for dietary requirements, e.g, vegetarian and particularly halal. Would have been very helpful.

    Clean, comfortable. Smooth check in and out process, friendly staff.

    Stayed in January 2024

  • Reviewed: 14 January 2024

    9.0
    I will go again
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Great food, great location and staff

    Stayed in November 2023

  • Reviewed: 8 January 2024

    9.0
    Great week, very comfortable
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 6 nights

    all was fine thanks

    views and breakfast

    Stayed in December 2023

  • Reviewed: 2 January 2024

    8.0
    Good stay apart from breakfast, scrambled egg was not well cooked for my liking.
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Bed room was very comfort table

    Stayed in January 2024

  • Reviewed: 2 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Far from city center

    Breakfast, room and bar

    Stayed in December 2023

  • Reviewed: 29 December 2023

    9.0
    Excellent option for a reasonable price
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 2 nights

    Just the breakfast could be better. We didn't see any fruits available.

    I really liked the surrounding areas, the room was quite and comfortable and the simplicity to check-in and check-out. The staff was very helpful and kind.

    Stayed in December 2023

  • Reviewed: 26 December 2023

    7.0
    Good value for money and perfect for a business trip
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Far from train stop, bus only available. Not many restaurants around

    Room has everything you need, staff was friendly

    Stayed in October 2023

  • Reviewed: 24 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Having to pay to park my car in their designated car park.

    Facilities & location are good.

    Stayed in December 2023

  • Reviewed: 18 December 2023

    7.0
    Nice place to stay , good breakfast but fresh fruits were short . were
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    On the last day , staff wanted to clean the room before we could do check out , felt we were rushed to go out .

    Nice location and quite

    Stayed in December 2023

  • Reviewed: 12 December 2023

    9.0
    A huge silver lining to a troublesome weekend
    • Leisure trip
    • Couple
    • Standard Room with One Queen Bed
    • Stayed 1 night

    My only tiny issue is that the menu was not very clear on what was vegetarian and/or gluten-free, and there were very few gf options

    We booked at short notice, as we had to extend our stay in London after my wife was briefly hospitalised for an allergic reaction. The staff were brilliant, especially the guys behind the bar who were able to rustle up - twice - an omelette despite it not being on the menu, as it was all my wife wanted during her recovery

    Stayed in December 2023

  • Reviewed: 11 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with One Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    Location staff friendly

    Stayed in December 2023

  • Reviewed: 8 December 2023

    7.0
    It fulfilled our needs
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Have nothing bad to say about the property

    The hotel was very nice and close to the venue we were attending for a party

    Stayed in December 2023

  • Reviewed: 8 December 2023

    9.0
    Lovely place to stay
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could be a bit better it was cold

    It lovely and clean and beds were lovely

    Stayed in December 2023

Showing 1 – 25

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